Problem in importing SAP Exchange profile (BASIS settings) - Urgent

Hi,
I am currently facing problem in importing SAP Exchange profiles manually.
When i enter into http://<J2EE_host>:<J2EE_port>/exchangeProfile with username as PISUPER, the page is getting loaded but
<b>1.</b>it shows a error message stating, Name or password is incorrect
<b>2</b>. When i ignore that error and proceed with the connections tab to edit the server settings, i cannot set the password for PILDUSER. It again says, Name or Password is incorrect..
What could be the reason for these errors. Please help me... This is very urgent....
Thanks in advance,
Rose

Thanks for your response guys. I checked for PISUPER and PILDSUPER in SU01 and checked for lock but it shows an error message saying User doesnot exist.
Kindly let me know how to procced on in this case.
Thanks and Regards,
Rose.

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