Problem installing Adobe Download assistant

Hi,
I am trying to install the trial version of Adobe XI on my laptop and it does not work!
I keep receiving the following message (in French):
What should I do?
Thanks for your help.
Sebastien

Sebastien you will want to remove and reinstall the Adobe Download Assistant to resolve the current error.  You can find additional details at https://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html.
Alternately you can download Adobe Acrobat XI Professional directly from Download Acrobat products | Standard, Pro | XI, X.

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    Hi, Thanks for the advice, but i already know how to do that when i ALREADY HAVE the file, this is the thing, i'll show you some screens. To explain better my problem
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    Hope you can help me.And thanks again.Date: Tue, 6 Aug 2013 17:25:12 -0700
    From: [email protected]
    To: [email protected]
    Subject: I have problems getting Adobe Download Assistant installed
        Re: I have problems getting Adobe Download Assistant installed
        created by Romsinha in Adobe Creative Cloud - View the full discussion
    Hi Medulla.90,
    Please right click on setup file and run the program as administrator. If still the same error try to enable hidden admin and install from there: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ .
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  • Install adobe download assistant problem

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    Here's the contents of the file Install.log of my AIR software. (as mentionned in the help http://helpx.adobe.com/air/kb/troubleshoot-air-installation-windows.html) :
    [2012-03-12:22:25:49] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-03-12:22:25:49] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:25:49] Begin runtime download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer
    [2012-03-12:22:27:48] Download success
    [2012-03-12:22:27:48] Begin signature download from http://airdownload.adobe.com/air/3/nai/windows6.1/x86/installer.p7
    [2012-03-12:22:27:48] Download success
    [2012-03-12:22:27:49] Detached signature verified
    [2012-03-12:22:27:49] Begin cert chain validation
    [2012-03-12:22:27:49] Begin crl download from http://crl.adobe.com/prodSvce.crl
    [2012-03-12:22:27:54] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:54] Begin crl download from http://crl.adobe.com/cds.crl
    [2012-03-12:22:27:59] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:59] Begin crl download from ldap:///CN=CRL1, CN=Adobe Root CA, OU=Adobe Trust Services, O=Adobe Systems Incorporated, C=US?certificateRevocationList;binary,authorityRevocationList;binary,deltaRevocationList; binary
    [2012-03-12:22:27:59] Download failure: could not retrieve crl crypt object
    [2012-03-12:22:27:59] Cert chain validation succeeded
    [2012-03-12:22:27:59] Launching subprocess with commandline "C:\Users\Luce\AppData\Local\Temp\AIRRuntimeInstaller.exe" -x1 "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:02] Commandline is: -x1 "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:02] Invoking Application Installer for combined install
    [2012-03-12:22:28:02] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -withRuntime -url "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:02] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -withRuntime -url "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:02] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:03] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:05] Application signature verified
    [2012-03-12:22:28:05] Unpackaging/validation complete
    [2012-03-12:22:28:05] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-03-12:22:28:22] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -programMenu "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:22] Relaunching with elevation
    [2012-03-12:22:28:25] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:28:25] Commandline is: -stdio \\.\pipe\AIR_4956_0 -runtime C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -programMenu "C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant"
    [2012-03-12:22:28:25] Installed runtime (1.5.0.7220) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:28:25] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:25] Application signature verified
    [2012-03-12:22:28:25] Unpackaging/validation complete
    [2012-03-12:22:28:26] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-03-12:22:28:26] Starting silent combined runtime update and app install.
    Updating runtime from version 1.5.0.7220 to version 3.1.0.4880.
    Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to C:\Program Files (x86)  using the source file at C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant
    [2012-03-12:22:28:26] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR143B.tmp\setup.msi with guid {FE23D063-934D-4829-A0D8-00634CE79B4A}
    [2012-03-12:22:28:51] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR139F.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
    [2012-03-12:22:28:53] Application Installer end with exit code 1
    [2012-03-12:22:28:53] Elevated install completed
    [2012-03-12:22:28:55] Application Installer end with exit code 0
    [2012-03-12:22:28:56] Subprocess app installer succeeded
    [2012-03-12:22:28:56] Runtime Installer end with exit code 0
    [2012-03-12:22:28:56] Subprocess Runtime Installer succeeded
    [2012-03-12:22:28:56] Bootstrapper end with exit code 0
    [2012-03-12:22:29:46] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-03-12:22:29:46] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:29:46] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant"
    [2012-03-12:22:29:46] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-03-12:22:29:46] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant"
    [2012-03-12:22:29:46] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-03-12:22:29:47] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIRB3E4.tmp\Adobe Download Assistant
    [2012-03-12:22:29:47] Application signature verified
    [2012-03-12:22:29:47] Unpackaging/validation complete
    [2012-03-12:22:29:47] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-03-12:22:29:52] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-03-12:22:29:52] Application Installer end with exit code 0
    [2012-03-12:22:29:52] Subprocess Application Installer succeeded
    [2012-03-12:22:29:52] Bootstrapper end with exit code 0
    [2012-04-11:14:12:19] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:12:19] Commandline is: -playerVersion=11,2,202,229 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.6966513507068157 onApplicationVersion
    [2012-04-11:14:12:19] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:12:19] Application Installer end with exit code 0
    [2012-04-11:14:12:44] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:12:44] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.9661501375958323 onApplicationVersion
    [2012-04-11:14:12:44] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:12:44] Application Installer end with exit code 0
    [2012-04-11:14:13:50] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-04-11:14:13:50] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:13:50] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant"
    [2012-04-11:14:13:50] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:13:50] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant"
    [2012-04-11:14:13:50] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:13:51] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant
    [2012-04-11:14:13:53] Application signature verified
    [2012-04-11:14:13:53] Unpackaging/validation complete
    [2012-04-11:14:13:53] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-04-11:14:14:00] Starting app installation to C:\Program Files (x86). Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:00] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
    [2012-04-11:14:14:00] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -programMenu file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:00] Relaunching with elevation
    [2012-04-11:14:14:03] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:14:03] Commandline is: -stdio \\.\pipe\AIR_4176_0 -runtime "C:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -programMenu file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:03] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:14:03] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant
    [2012-04-11:14:14:04] Application signature verified
    [2012-04-11:14:14:04] Unpackaging/validation complete
    [2012-04-11:14:14:04] No app located for appID 'com.adobe.downloadassistant.AdobeDownloadAssistant' and pubID ''
    [2012-04-11:14:14:04] Starting silent app installation to C:\Program Files (x86). Installing app com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR910B.tmp/Adobe%20Download%20Assistant
    [2012-04-11:14:14:04] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR910B.tmp\Adobe Download Assistant\setup.msi with guid {969E11AA-8F3A-F162-1A5A-0965E216B6CE}
    [2012-04-11:14:14:06] Application Installer end with exit code 0
    [2012-04-11:14:14:07] Elevated install completed
    [2012-04-11:14:14:09] Application Installer end with exit code 0
    [2012-04-11:14:14:10] Subprocess Application Installer succeeded
    [2012-04-11:14:14:10] Bootstrapper end with exit code 0
    [2012-04-11:14:15:32] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:15:32] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.9074419755488634 onApplicationVersion
    [2012-04-11:14:15:32] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:15:32] Application Installer end with exit code 0
    [2012-04-11:14:15:33] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:15:33] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJXQ0RTZXJ2ZXIiOiIiLCJwbGF0Zm9ybSI6IndpbmRvd3MiLCJwY2lkIjoiMTMzNDE0NjM1OTkxMS02NDc1OTMuM jEiLCJ0cmVhdG1lbnRpZCI6InVua25vd24iLCJzZXNzaW9uaWQiOiIxMzM0MTQ2MzU5OTExLTY0NzU5MyIsInByb2R 1Y3QiOiJtYXN0ZXJfY29sbGVjdGlvbiIsInJlZ2lvbiI6ImZyX0ZSIiwibGFuZ3VhZ2UiOiJGcmFuw6dhaXMiLCJ2a XNpdG9ySUQiOiJbQ1NddjF8MjdDMkJBQTIwNTMxMTAwMC00MDAwMDEwNTQwMDA4Q0QwW0NFXSIsInByb2R1Y3RGdWx sTGFiZWwiOiJDUzUuNSBNYXN0ZXIgQ29sbGVjdGlvbiJ9
    [2012-04-11:14:15:33] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:15:33] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-04-11:14:15:34] Application Installer end with exit code 0
    [2012-04-11:14:16:04] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-04-11:14:16:04] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:16:04] Commandline is: -updatecheck
    [2012-04-11:14:16:04] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:16:04] Performing pingback request
    [2012-04-11:14:16:05] Pingback request completed with HTTP status 200
    [2012-04-11:14:16:05] Starting runtime background update check
    [2012-04-11:14:16:05] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update
    [2012-04-11:14:16:05] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.1.0.4880/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-04-11:14:16:44] Unpackaging complete
    [2012-04-11:14:16:44] Download success
    [2012-04-11:14:16:44] Runtime updated downloaded
    [2012-04-11:14:17:03] User had deferred installing the update
    [2012-04-11:14:17:03] Runtime Installer end with exit code 0
    [2012-04-11:14:17:23] Application Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:17:23] Commandline is: -playerVersion=11,1,102,55 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJXQ0RTZXJ2ZXIiOiIiLCJwbGF0Zm9ybSI6IndpbmRvd3MiLCJwY2lkIjoiMTMzNDE0NjM1OTkxMS02NDc1OTMuM jEiLCJ0cmVhdG1lbnRpZCI6InVua25vd24iLCJzZXNzaW9uaWQiOiIxMzM0MTQ2MzU5OTExLTY0NzU5MyIsInByb2R 1Y3QiOiJtYXN0ZXJfY29sbGVjdGlvbiIsInJlZ2lvbiI6ImZyX0ZSIiwibGFuZ3VhZ2UiOiJGcmFuw6dhaXMiLCJ2a XNpdG9ySUQiOiJbQ1NddjF8MjdDMkJBQTIwNTMxMTAwMC00MDAwMDEwNTQwMDA4Q0QwW0NFXSIsInByb2R1Y3RGdWx sTGFiZWwiOiJDUzUuNSBNYXN0ZXIgQ29sbGVjdGlvbiJ9
    [2012-04-11:14:17:23] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:23] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-04-11:14:17:23] Launching subprocess with commandline C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -applyupdates "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:23] Runtime Installer begin with version 3.1.0.4880 on Windows 7 x86
    [2012-04-11:14:17:23] Commandline is: -applyupdates "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:23] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:23] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:24] Starting runtime background update installation
    [2012-04-11:14:17:24] Launching subprocess with commandline C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background\updater -update "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:24] Runtime updater successfully launched
    [2012-04-11:14:17:24] Runtime Installer end with exit code 0
    [2012-04-11:14:17:28] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:17:28] Commandline is: -update "c:\program files (x86)\adobe download assistant\adobe download assistant.exe"
    [2012-04-11:14:17:28] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:28] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:28] Application Installer end with exit code 0
    [2012-04-11:14:17:31] Relaunching with elevation
    [2012-04-11:14:17:31] Launching subprocess with commandline c:\users\luce\appdata\local\temp\aird589.tmp\adobe air installer.exe -ei
    [2012-04-11:14:17:34] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:17:34] Commandline is: -stdio \\.\pipe\AIR_5416_0 -ei
    [2012-04-11:14:17:34] Installed runtime (3.1.0.4880) located at C:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:17:34] Starting silent runtime update. Updating runtime from version 3.1.0.4880 to version 3.2.0.2070
    [2012-04-11:14:17:34] Installing msi at c:\users\luce\appdata\local\temp\aird589.tmp\setup.msi with guid {47FA2C44-D148-4DBC-AF60-B91934AA4842}
    [2012-04-11:14:17:37] Runtime Installer end with exit code 0
    [2012-04-11:14:17:38] Elevated install completed
    [2012-04-11:14:17:40] Launching subprocess with commandline c:\program files (x86)\adobe download assistant\adobe download assistant.exe
    [2012-04-11:14:17:40] Runtime Installer end with exit code 0
    [2012-04-11:14:18:11] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-04-11:14:18:11] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-04-11:14:18:11] Commandline is: -updatecheck
    [2012-04-11:14:18:11] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:14:18:11] Performing pingback request
    [2012-04-11:14:18:12] Pingback request completed with HTTP status 200
    [2012-04-11:14:18:12] Starting runtime background update check
    [2012-04-11:14:18:12] Clearing unused background update directory
    [2012-04-11:14:18:12] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
    [2012-04-11:14:18:12] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-04-11:14:18:12] Runtime update not available
    [2012-04-11:14:18:12] Unpackaging cancelled
    [2012-04-11:14:18:12] Runtime Installer end with exit code 0
    [2012-04-11:20:47:56] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:47:56] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
    [2012-04-11:20:47:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:47:56] Invoking Application Installer for combined install
    [2012-04-11:20:47:56] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:47:56] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:47:56] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR529C.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:47:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:47:57] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air to C:\Users\Luce\AppData\Local\Temp\fla63BB.tmp
    [2012-04-11:20:48:02] Application signature verified
    [2012-04-11:20:48:02] Unpackaging/validation complete
    [2012-04-11:20:48:02] No app located for appID 'chc' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
    [2012-04-11:20:48:02] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\fla76DF.tmp
    [2012-04-11:20:48:06] Native installation package creation succeeded
    [2012-04-11:20:48:06] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeHelp/AdobeHelp.air
    [2012-04-11:20:48:06] Installing msi at C:\Users\Luce\AppData\Local\Temp\fla76DF.tmp\setup.msi with guid {1E9362FB-5844-A463-42F9-F45B29B11024}
    [2012-04-11:20:48:10] Application Installer end with exit code 0
    [2012-04-11:20:48:11] Subprocess app installer succeeded
    [2012-04-11:20:48:11] Runtime Installer end with exit code 0
    [2012-04-11:20:55:51] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:55:51] Commandline is: -silent -eulaAccepted -programMenu AdobeStory.air
    [2012-04-11:20:55:51] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:55:51] Invoking Application Installer for combined install
    [2012-04-11:20:55:51] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:52] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:55:52] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR92B7.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:52] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:55:52] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air to C:\Users\Luce\AppData\Local\Temp\flaA5BB.tmp
    [2012-04-11:20:55:55] Application signature verified
    [2012-04-11:20:55:55] Unpackaging/validation complete
    [2012-04-11:20:55:55] No app located for appID 'com.adobe.AdobeStory' and pubID '4875E02D9FB21EE389F73B8D1702B320485DF8CE.1'
    [2012-04-11:20:55:55] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\flaAEA1.tmp
    [2012-04-11:20:55:56] Native installation package creation succeeded
    [2012-04-11:20:55:56] Starting silent app installation to C:\Program Files (x86). Installing app com.adobe.AdobeStory.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 1.0.571 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeStory1.0-mul/AdobeStory.air
    [2012-04-11:20:55:56] Installing msi at C:\Users\Luce\AppData\Local\Temp\flaAEA1.tmp\setup.msi with guid {CDDE6E3D-4433-4B84-39A3-4A049A5F0491}
    [2012-04-11:20:56:01] Application Installer end with exit code 0
    [2012-04-11:20:56:02] Subprocess app installer succeeded
    [2012-04-11:20:56:02] Runtime Installer end with exit code 0
    [2012-04-11:20:57:30] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:57:30] Commandline is: -silent -eulaAccepted -desktopShortcut -programMenu DesktopPreviewer.air
    [2012-04-11:20:57:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:57:30] Invoking Application Installer for combined install
    [2012-04-11:20:57:30] Launching subprocess with commandline C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp -silent -withRuntime -url -desktopShortcut -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:30] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
    [2012-04-11:20:57:30] Commandline is: -runtime C:\Users\Luce\AppData\Local\Temp\AIR154E.tmp -silent -withRuntime -url -desktopShortcut -programMenu -eulaAccepted file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:30] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-04-11:20:57:31] Unpackaging file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air to C:\Users\Luce\AppData\Local\Temp\fla2739.tmp
    [2012-04-11:20:57:32] Application signature verified
    [2012-04-11:20:57:32] Unpackaging/validation complete
    [2012-04-11:20:57:32] No app located for appID 'com.adobe.dmp.contentviewer' and pubID ''
    [2012-04-11:20:57:32] Converting unpackaged application to a native installation package in C:\Users\Luce\AppData\Local\Temp\fla29E8.tmp
    [2012-04-11:20:57:32] Native installation package creation succeeded
    [2012-04-11:20:57:32] Starting silent app installation to C:\Program Files (x86)\Adobe. Installing app com.adobe.dmp.contentviewer version 1.4.0 using the source file at file:///C:/Users/Luce/Documents/Adobe/CS5.5%20Master%20Collection/Adobe%20CS5_5/payloads/ AdobeContentViewer-mul/DesktopPreviewer.air
    [2012-04-11:20:57:32] Installing msi at C:\Users\Luce\AppData\Local\Temp\fla29E8.tmp\setup.msi with guid {A8EB1D0F-867D-8ECB-FA3D-22D07803ECC1}
    [2012-04-11:20:57:34] Application Installer end with exit code 0
    [2012-04-11:20:57:34] Subprocess app installer succeeded
    [2012-04-11:20:57:34] Runtime Installer end with exit code 0
    [2012-05-11:09:56:53] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:56:53] Commandline is: -playerVersion=11,2,202,235 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=false -- -isinstalled com.adobe.downloadassistant.AdobeDownloadAssistant adobe.com:air0.6693857708014548 onApplicationVersion
    [2012-05-11:09:56:53] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:56:54] Application Installer end with exit code 0
    [2012-05-11:09:56:56] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:56:56] Commandline is: -playerVersion=11,2,202,235 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -launch com.adobe.downloadassistant.AdobeDownloadAssistant -- eyJwY2lkIjoiMTMzNjcyMjk1ODM2Ny00NTgxNjAuMjEiLCJ0cmVhdG1lbnRpZCI6IkVCWUZIIiwibGFuZ3VhZ2UiO iJGcmFuw6dhaXMiLCJzZXNzaW9uaWQiOiIxMzM2NzIyOTU4MzY3LTQ1ODE2MCIsInByb2R1Y3QiOiJwcmVtaWVyZV9 wcm8iLCJ2aXNpdG9ySUQiOiJbQ1NddjF8Mjc1RDU2ODc4NTMxMTNDNS02MDAwMDEwNTQwMDE3MUU2W0NFXSIsInBsY XRmb3JtIjoid2luZG93cyIsInByb2R1Y3RGdWxsTGFiZWwiOiJBZG9iZSBQcmVtaWVyZSBQcm8gQ1M2IiwiV0NEU2V ydmVyIjoiIiwicmVnaW9uIjoiZnJfRlIifQ==
    [2012-05-11:09:56:56] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:56:56] Launching subprocess with commandline C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:09:56:59] Application Installer end with exit code 0
    [2012-05-11:09:57:27] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -updatecheck
    [2012-05-11:09:57:28] Runtime Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:09:57:28] Commandline is: -updatecheck
    [2012-05-11:09:57:28] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:09:57:28] Performing pingback request
    [2012-05-11:09:57:28] Starting runtime background update check
    [2012-05-11:09:57:28] Clearing unused background update directory
    [2012-05-11:09:57:28] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update
    [2012-05-11:09:57:28] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/3.2.0.2070/update to C:\Users\Luce\AppData\Roaming\Adobe\AIR\Updater\Background
    [2012-05-11:09:57:29] Runtime update not available
    [2012-05-11:09:57:29] Unpackaging cancelled
    [2012-05-11:09:57:29] Runtime Installer end with exit code 0
    [2012-05-11:14:19:25] Bootstrapper begin with version 2.5.0.16600 on Win x86
    [2012-05-11:14:19:25] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:25] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant"
    [2012-05-11:14:19:25] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:14:19:25] Commandline is: "C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant"
    [2012-05-11:14:19:25] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:26] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant
    [2012-05-11:14:19:27] Application signature verified
    [2012-05-11:14:19:27] Unpackaging/validation complete
    [2012-05-11:14:19:27] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:14:19:30] Starting app update of C:\Program Files (x86). Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant
    [2012-05-11:14:19:30] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
    [2012-05-11:14:19:33] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-05-11:14:19:33] Rolling back install of C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi
    [2012-05-11:14:19:33] Rollback complete
    [2012-05-11:14:19:33] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
    [2012-05-11:14:19:33] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe" file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant 1.2
    [2012-05-11:14:19:33] Relaunching with elevation
    [2012-05-11:14:19:48] Application Installer begin with version 3.2.0.2070 on Windows 7 x86
    [2012-05-11:14:19:48] Commandline is: -stdio \\.\pipe\AIR_3640_0 -runtime "c:\Program Files (x86)\Common Files" -update -silent -logToStdout "C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe" file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant 1.2
    [2012-05-11:14:19:48] Installed runtime (3.2.0.2070) located at c:\Program Files (x86)\Common Files\Adobe AIR
    [2012-05-11:14:19:48] Installed app (com.adobe.downloadassistant.AdobeDownloadAssistant) located at C:\Program Files (x86)\Adobe Download Assistant\Adobe Download Assistant.exe
    [2012-05-11:14:19:48] Validating app in folder C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant
    [2012-05-11:14:19:49] Application signature verified
    [2012-05-11:14:19:49] Unpackaging/validation complete
    [2012-05-11:14:19:49] Starting silent app update of C:\Program Files (x86). Updating from com.adobe.downloadassistant.AdobeDownloadAssistant version 1.0.6 to com.adobe.downloadassistant.AdobeDownloadAssistant version 1.2 using the source file at file:///C:/Users/Luce/AppData/Local/Temp/AIR1830.tmp/Adobe%20Download%20Assistant
    [2012-05-11:14:19:49] Installing msi at C:\Users\Luce\AppData\Local\Temp\AIR1830.tmp\Adobe Download Assistant\setup.msi with guid {9866E5F0-121F-E018-E2D1-2E1770847ABF}
    [2012-05-11:14:19:54] Application Installer end wi

    From the behavior you describe it sounds like either you have a software firewall which is not allowing the Adobe Download Assistant to access the Internet or you are on a managed network.  Please try configuring your software firewall to allow the Adobe Download Assistant to access the Internet.  If you continue to face difficulties you can also initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.

  • Problem w/ Adobe Download Assistant

    When I start the Adobe Download Assistant, I keep getting a box that says "The following disc could not be opened" Production Premium_CS6_LS7.dmg, INVALID CHECK SUM.
    It shows the download is complete and at the bottom of the screen it is extracting at a full bar, but it doesn't stop. It has been going for about 4 hours now and no end in sight?? I have even uninstalled this and it won't go away
    What can I do?? I'm on a Mac with Snow Leopard OS
    Thank-You!

    If it is still extracting then the download is not complete.  Please try solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1 and try downloading again.  I would recommend choosing the default location of the User folder when downloading the install files.

  • Problem with Adobe Download Assistant

    Every time I am trying to sign into my Adobe Download Assistant it says I have an Error 100 because my account can't connect with Adobe.com.It is saying to check my connection(4 bars and direct connect) and to restart Adobe Download Assistant. How do I fix this problem?

    Please see http://forums.adobe.com/message/4451573#4451573 for information on how to resolve your current difficulties.  Alternately you can initiate a direct download by following the steps listed at http://forums.adobe.com/thread/981369.  Please make sure to complete the Very Important Instructions prior to scrolling down and clicking on the download link.

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    Hi ,, I have recently installed ADS,,and configured.. All set to develop in NWDS,,checked the Adobe lifesycle designer,,but cant find the webdynpro group at all..I need submit to SAP button,, From wher can i get..? Do i need to upgrade any patch for

  • Errors on JMS communication Channel sonicMQ JMS Provider netweaver2004s

    After deploying supplier specific jar's Sonic_Client.jar into aii_af_jmsproviderlib.sda. I get the following error in the communication channel monitoring. Channel CC_SONIC_RECEIVER is errornous, hence it cannot be started. See error messages ( Error

  • Changing SIgn for Amount field

    Hi: We have a requirement where we need to change +/- sign on amount field in Infocube during the data loading. How this can be done? Thanks

  • Wrong images on videos

    I have numerous videos (both purchased from iTunes and created myself) that appear with different images (icons) when I open "Videos". For example, I have a season of "Scooby Doo" that shows the album art from "Sam and Dave's Greatest Hits". Some of