Problem installing itunes- error writing to file C:\Config.Msi\1c16cb7e.rbf. Verify that you have access to that directory. Help!!

Every time I try to update itunes i get an error that says: error writing to file C:\Config.Msi\1c16cb7e.rbf. Verify that you have access to that directory.
I've tried uninstalling and I the same error. Help!

Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)
If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
http://www.apple.com/itunes/download/
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Any better luck with the security software shut down?

Similar Messages

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    I had this exact same problem just now, trying to upgrade to 10.7.
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    After hours of frustration trying everyone's different suggestions, I downloaded Revo Uninstaller http://www.cnet.com.au/apps/revo-uninstaller-10610875/ which solved the problem.
    Use it to help uninstall iTunes and related software components in the following order and then restart your computer:
    iTunes
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    Apple Mobile Device Support
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    Good luck

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    Ok so I'm not a regular doofus, but I can't seem to install itunes 10.7!
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    Doublechecking before proceeding. Do you have Kaspersky security software installed on the PC? (There's been a couple of reports of this in recent times being associated with Kaspersky interfering with the installs.)

  • I am trying to upgrade to itunes 10.7 using windows and keep getting the following error message: "Error writing to file: C:\Config.Msi\364460.rbf   Verify access to this dierctory". Help!

    I am trying to upgrade to itunes 10.7 using windows and keep getting the following error message: "Error writing to file: C:\Config.Msi\364460.rbf   Verify access to this dierctory". Help!

    Fixed! (win7 64 bit)! Just stop your antivirus during the upgrade/installation (I've got Kaspersky).
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    What is up with itunes??? i keep getting the same update message.. please help!!!!

    Tony I cannot thank you enough!! Not only have I mastered how to use this site, I eventually disabled Kaspersky (3 attempts!!) and tried to re-install again and IT WORKED!!!!!! Not bad for a 'girl'
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    C

  • I keep getting "error writing to file c:/config.msi/113649.rbf verify you have access to that directory" - when downloading 10.3 i tunes - help

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    Tony I cannot thank you enough!! Not only have I mastered how to use this site, I eventually disabled Kaspersky (3 attempts!!) and tried to re-install again and IT WORKED!!!!!! Not bad for a 'girl'
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  • "Error writing to file: C:\config.msi\3a3043.rbf. Verify that you have access to that directory. "

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    I had this exact same problem just now, trying to upgrade to 10.7.
    I even got that error msg when trying to UNINSTALL iTunes!
    After hours of frustration trying everyone's different suggestions, I downloaded Revo Uninstaller http://www.cnet.com.au/apps/revo-uninstaller-10610875/ which solved the problem.
    Use it to help uninstall iTunes and related software components in the following order and then restart your computer:
    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Bonjour
    6. Apple Application Support (iTunes 9 or later)
    Then you can install iTunes from scratch.
    Good luck

  • Error writing to file: C:\Config.Msi\166d77.rbf

    error writing to file: C:\Config.Msi\166d77.rbf, Verify that you have access to that directory.
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    Problem resolved--reinstituted (for the purpose of this install) the highest level of UAC.

  • When downloading iTunes 11.0.3 I get an error 'Error writing to file C:\Config.Msi\1c6fd5.rbf.  Verify that you have access to this directory' what do I do?

    When downloading iTunes 11.0.3 I get an error 'Error writing to file C:\Config.Msi\1c6fd5.rbf.  Verify that you have access to this directory' what do I do?
    Appreciate any help thanks,
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    Hi WillHunt112,
    Welcome to Apple Support Communities.
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    Trouble installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/HT1926
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  • I am trying to download itunes 10.7 and keep getting "error writing to file C\config.msi\6f8a6.rbf.  Can anyone help?

    I am trying to download itunes 10.7 and keep getting "error writing to file C\config.msi\6f8a6.rbf"  Can anyone help?

    Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)
    If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
    Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
    http://www.apple.com/itunes/download/
    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
    Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
    Reenable all security software prior to reconnecting to your network and/or the internet.
    Any better luck with the security software shut down?

  • Update problem. "error writing to file c:\config.msi\22be9d65.rbf. Verify that you have access to that directory."

    Every time I try and update to the latest version, I get an error messages saying to manually do it from tools menu. After doing that, I get an error message saying "error writing to file c:\config.msi\22be9d65.rbf. Verify that you have access to that directory." I am the sole user on this computer and have full administrative rights to my computer. Why am I getting this? I REALY don't care if I upgrade or not but want to get rid of the stupid apple update crap that comes up everytime I turn my computer on. If there are no suggestiong on how to fix this issue, is there a way to turn apple update OFF?! I have Windows 7 Home Premium.

    Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)
    If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
    Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
    http://www.apple.com/itunes/download/
    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
    Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
    Reenable all security software prior to reconnecting to your network and/or the internet.
    Any better luck with the security software shut down?

  • Error writing to file c:\config.Msi\5159655.rbf - 8596

    For a while now I have seen the same message about not being able to import or burn CDs because itunes was not installed properly, which didn't really bother me because I rarely did either of those. Then I was prompted to update itunes as usually happens when there is an update available, but along the way during the usuall update process, I recieved an error message:
         error writing to file c:\config.Msi\5159655.rbf
    So I said screw it, cancelled the update, and continued to put up with the burn/import notice every time I opened itunes. Eventually I just wanted to fix the problem for good so I completely uninstalled every itunes and apple related application I had on my computer; itunes, bonjour, quicktime, apple update thingy, apple mobile device support, apple application support, safari, etc. everything.
    I then proceeded to download and install itunes from online all over again, and much to my discouragement, itunes continued to open with the improper installation: unable to import or burn CDs notice every time.
    I don't know what else to do if completely uninstalling and reinstalling the program doesn't solve the problem.
    Help would be much appreciated

    I had this exact same problem just now, trying to upgrade to 10.7.
    I even got that error msg when trying to UNINSTALL iTunes!
    After hours of frustration trying everyone's different suggestions, I downloaded Revo Uninstaller http://www.cnet.com.au/apps/revo-uninstaller-10610875/ which solved the problem.
    Use it to help uninstall iTunes and related software components in the following order and then restart your computer:
    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Bonjour
    6. Apple Application Support (iTunes 9 or later)
    Then you can install iTunes from scratch.
    Good luck

  • Error message while instilling. ''Error writing to file: C:\Config.Msi\5ad33.rbf. Verify that you have access to that directory

    I tried instilling 11.0.2 and couldn't and had to go thought tools and download only now I am instilling it got over half way and i get the error message ''Error writing to file: C:\Config.Msi\5ad33.rbf. Verify you have access tothat directory'' What do I do?????

    Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)
    If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
    Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
    http://www.apple.com/itunes/download/
    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
    Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
    Reenable all security software prior to reconnecting to your network and/or the internet.
    Any better luck with the security software shut down?

  • Error writing to file: C:\Config.Msi\d5166.rbf

    Win7 64 machine upgrading from 10x to 11x
    At the tail end of the install I get the message: error writing to file: C:\Config.Msi\d5166.rbf. Verify you have access to directory
    This causes the install to fail and roll back.
    Anyone have a suggestion?

    Problem resolved--reinstituted (for the purpose of this install) the highest level of UAC.

  • Error writing to file c:\Config.Msi\a84617.rbf.  Verify that you have access to that directory.

    Cannot download new versions of iTuens to Windows Vista 64 bit.  Get message: Error writing to file c:\Config.Msi\a84617.rbf.  Verify that you have access to that directory. 

    Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)
    If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
    Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
    http://www.apple.com/itunes/download/
    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
    Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
    Reenable all security software prior to reconnecting to your network and/or the internet.
    Any better luck with the security software shut down?

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