Problem installing Silverlight on Mac running Yosemite 10.10.2

I've been using a streaming service successfully last year and re-signed up today.  When I tried to pick a video I was presented with a window indicating I needed to install silverlight and it provided a link.  To make a long story short I've tried
installing silverlight (using the stream service's link which was the Microsoft download page) and using it with Firefox and Safari and get to response from the streaming site.  Checking Activity Monitor  all that appears installed is Silverlight
preferences.  When I click on 'Microsoft Silverlight.app all it shows is a 52 bit alias. Each subsequent install I first removed EVERY file related to silverlight.  I'm stumped.  Thanks.
Rich Gibson

Hi,
Please make sure you are running a Silverlight-compatible operating system, browser:
http://www.microsoft.com/getsilverlight/get-started/install/default.aspx?reason=unsupportedplatform  
Besides, you could try to refer to link below to install silverlight on mac:
https://help.netflix.com/en/node/2086
Best Regards,
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