Problem opening RAW files in Elements 11

I have installed Photoshop Elements 11. When I try to open .NEF raw files they do not show in the File-Open dialog box. NEF is not shown as a option in the filetype drop down in File-Open.
I am running Windows XP SP3.
Is there something wrong with the installation or does it need a plugin?

OK, Adobe spent most of the day trying to fix this problem, and didn't. PSE11 was reinstalled and patches which weren't relevent were installed and failed. Although my PC meets all the spec for Photoshop Elements 11, it just will not show Camera Raw under Help....plug-ins, or show NEF files in File....Open, or the Camera Raw file extensions in the File ...Open...File Types. The guy gave up but didn't tell me that he would escalate although I tried to suggest it.
So, no Camera Raw for me I'm afraid nless I use my ancient slow laptop.
Does anyone have an email address for escalations n Adobe ?
Thanks for your help guys.

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