[Problem] Service Report - SAP EWA - Download Problem

Hi Gurus
I managed to create and activate EWA for Solman 4.0
but I got problem with the result generated by Solman. Below is the quote from the EWA report
Download Problem
We were unable to perform a correct analysis because essential parts of the download data are missing.  This is most likely due to a problem with data collection or transfer.
Recommendation: Check the log for this session in the Service Data Control Center (execute transaction SDCC or the new SDCCN in your system).  If an error is listed, perform the Service Preparation Check.
Implementation: To perform the Service Preparation Check, execute transaction SDCC and choose Information -> Service prep. check, or if you are using SDCCN, create a new "Service Preparation Check" task.
i've already run the service preparation check and follow all the recommendation.
and from report RTCCTOOL, i didnt get any recommendation to follow
can anyone help me with this ? thanks
below is my Solution Manager component
SAP_BASIS - 700 - 0011
SAP_ABA - 700 - 0011
PI_BASIS - 2005_1_700 - 0011
ST-PI - 2005_1_700 - 0004
ST - 400 - 0010
ST-A/PI - 01K_CRM560 - 0000
ST-ICO - 150_700 - 0007
ST-SER - 700_2005_2 - 0002
below is the satellite system (SAP server that i try to collect the data for EWA report) component
SAP ECC 6.0
SAP_BASIS - 700 - 0005
SAP_ABA - 700 - 0005
PI_BASIS - 2005_1_700 - 0005
ST-PI - 2005_1_700 - 0001
ST-A/PI - 01K_ECC600 - 0000
SAP_BW - 700 - 0005
SAP_AP - 700 - 0002

Hi Didik,
have you run RTCCTOOL in both systems (SolMan, ECC)?
ST-A/PI level is OK
ST-PI - 2005_1_700 is not on latest Support Package (SolMan, ECC).
RTCCTOOL will check Support Package Level as well as the availability of important statistical data (for example Workload Statistics, tx ST03N).
Which parts of the EWA do not contain data?
Best regards,
Ruediger
Edited by: Ruediger Stoecker on Mar 19, 2008 8:00 AM

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