Problem updating from Acrobat 10.1.10 to 11. Error 1001, and am told to connect to update server. When I activated the installer, message said Install failed, contact manufacturer for assistance, so I am.

I am using a 2011 MacBook Pro, running OS X 10.9.5. Have been using Acrobat 10.1.10, but got a pop-up notice from Adobe today, saying that it had been awhile since last logged on and my software was due for an update. However, after downloading the update Acrobat 11, the updater seems to be unable to FIND the file to update, so it asks me to select the file to update. When I found it, the file icon was grayed out, and wouldn't allow me to select it. Gave me a message for "Error 1001". I'm an experienced Mac user, but not a programmer, so I don't know what that means. When I tried to run the installer from the downloaded file, it stopped, saying "Installation Failed" due to encountering an error—which was NOT named or numbered—and that I should contact the manufacturer for assistance. Which I am ATTEMPTING to do, but it appears to be impossible to actually get direct help.
Suggestions, or better yet, direct answers, would be appreciated.

Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks!

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MacMaryE wrote:
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iPad 3                                          iOS 7.0.x
iPad 4                                          iOS 7.0.x
iPad Mini                                      iOS 7.0.x
iPad Air                                        iOS 7.0.x
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Problem updating from Acrobat 10.1.10 to 11. Error 1001, and am told to connect to update server. When I activated the installer, message said Install failed, contact manufacturer for assistance, so I am.

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