Problem When executing chart in the Web

Hi all,
I am getting the following error when executing a chart in the Web.
Diagnosis
Internal error when communictaing with the IGS (charts).
System response Internal error text: "Error opening an RFC connection."
Procedure
Procedure for System Administration
  Notification Number RSWWW 005 
Thanks.

Hi,
this looks like your IGS has crashed and somehow needs to be restarted. I also assume that the IGS patchlevel is old in comparison to the newest version in the Service Marketplace.
Please update the IGS (which includes a restart) or ask your basis team to upgrade the IGS.
FYI: Note <a href="http://service.sap.com/sap/support/notes/931900">931900</a> describes how to discover the IGS patchlevel even when it is not running.
Regards
Matthias

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