Problem while opening work item in SRM-portal from universal work item list

hi all ,
when i am trying to execute a workitem present in the UWL its giving following error
- i cant give a screen shot here so i have copied the text.
- i think the service which the SRM is using is different
- suggest me which function module should i use to get the service which is compatible with the existing version of the SRM.
What has happened?
The URL http://128.246.24.144:8004/sap/bc/gui/sap/its/BWWI_EXECUTE/! was not called due to an error.
Note
The following error text was processed in the system D04 : Templateinterpretation abgebrochen, Template nicht vorhanden.
The error occurred on the application server sapdev04_D04_04 and in the work process 2 .
The termination type was: RABAX_STATE
The ABAP call stack was:
SYSTEM-EXIT of program SAPLSMTR_NAVIGATION
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system D04 in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server sapdev04_D04_04 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server sapdev04_D04_04 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http-c:100-u:DESHPSN1 -l:E-s:D04-i:sapdev04_D04_04 -w:2-d:20070508-t:080552-v: RABAX_STATE-e:ITS_TEMPLATE_NOT_FOUND
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
thanks in advance
Naval Bhatt

Dear Naval Bhatt,
Please go through OSS Notes 568528 and 827005. This should resolve your problem.
Reward points if this is helpful.
Regards,
Naveen.

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