Problem While Uploading Customer Requirements To Scheduling Agreement

Hi
I have received a ticket from client which is as below .
As itu2019s new issue for me , I am not able to fix the issue . It goes like this u2026u2026.
Customer scheduling agreement. 30000000
Part 300.F
The customer 862u2019s have been coming in during the mid morning hours (8or 8:30AM)
The customer 830u2019s and 862u2019s arrive once a week, on Fridays. 862 adds 5 addition firm order onto the end of the remaining firm orders.
This is what happened this morning.
7AM, VL10A due to ship today correctly shows 425pc.
7AM we created todays delivery for 425pc. Delivery 80005515. this removed the 425 from the open quantity on the scheduling agreement.
After the delivery was created for todayu2019s shipment, the new 862u2019s arrived, from customer , and populated the scheduling agreement.
Todayu2019s shipment was PGIed.
The scheduling agreement below shows 425pc due to ship today after we made todayu2019s shipment.
The problem seems to happen when todayu2019s delivery is already set up and THEN the new 862u2019s arrive and populates the scheduling agreement.
Is there any way of resolving this issue?
We know that the customer scheduling agreement is set up differently to receive 862u2019s.
This customer adds new firm orders each Friday.
So , could I request you to help me out in this case where I have to check up and how can I fix the issue .
Thanks in advance .

Hi Friends
Could I request you to help me out on this aspect
Thanks

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