Problem with audio while making a call

I have a model 9810,
I can hear no audio while making a call at all, however, while making the call if I press the speaker tab I can hear (as like a hands free made)
I do not use a head set or in car kit, I just use it as a handset.
All other audio is OK, I can hear the alerts as a call or text comes in, but as soon as I answer the call and place it near my ear I hear nothing
Can someone please help
Thank you

Hello,
Questionz wrote:
I am having the exact same problem, I am not sure why, but my ear speaker is not working. I tried resetting, removing the battery, but nothing seems to be working.. Putting the call on speaker works, bluetooth works, only my ear speaker is not working.
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Questionz wrote:
I bought this from Blackberry store, is there any way I can give this in as warranty?
When you purchased, you should have received information as to how to seek support, warranty or otherwise.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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