Problem with CRM business package- Customer iViews throws runtime error

Hi all,
We have installed EP6.0 SP11 Patch3 on windows machine.
Also we have uploaded CRM business package with all required systems (e.g. SAP_CRM,SAP_BW etc.)
All the iviews are working fine except which are under Customer and Customer Admin Role. These iViews throws following exception :
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/com.sap.portal.migrated/ep_5.0/roles/com.sap.pct.crm.Customer/customer/Home/com.sap.pct.crm.channelmgmt.specialoffers
Component Name : com.sap.pct.crm.ChannelMgmtComponents.GenericISAComponent
Has anybody face this problem earlier....???? If so plz help.....
With regards,
Amol.

hi,
i didnt configure customer and customer administrator roles...however i was dealign with other roels of CRM business package.. I can jsut give you a asuggestion ..i.e. i see that there is a property cateogry "ISA" after you create the system..so i think these properties need to be filled up.
Thanks

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Permission issues with CRM Business packages

Hello
I have imported CRM business packages 5.0 to EP7 Portal.
created System object SAP_CRM.connection is fine.
Assigned predefined CRM roles(Content provided by SAP)to new users.but when I click on the CRM iview,
getting following error.
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/com.sap.pct/specialist/com.sap.pct.crm/com.sap.pct.crm.roles/com.sap.pct.crm.accountmanager/com.sap.pct.crm.am.acc.accountmgmt/com.sap.pct.crm.am.acc.accounts/com.sap.pct.crm.acc.accounts_s
Component Name : com.sap.portal.appintegrator.sap.BSP
Exception in SAP Application Integrator occured: Cannot retrieve system object for this alias. System Alias: 'SAP_CRM', System ID: 'pcd:portal_content/com.icicipru.systems.SFA_Systems/com.icicipru.systems.SAP_CRM'. User: 'crm_user', Reason: Access denied (Object(s): portal_content/com.icicipru.systems.SFA_Systems/com.icicipru.systems.SAP_CRM).
Exception id: 06:14_10/05/07_0071_303671250
See the details for the exception ID in the log file
but when I add Super admin role to the users.it works fine.
I have addeed end user permission to EVERYONE group and theser CRM users are part of the group.Everyone group is also part of Portal Content folder and System Folder.
please help.
regards
John

Hello John,
It seems to be a permission issue. Just open the permission editor of the system and assign the everyone group to it. Select the checkbox corresponding to end-user. save it.
It will solve ur problem.
Regards
Deb
[Reward Points for helpful answers]

Problem with app-v packages - opens first time, then error

Hi
I've recently deployed some app-v packages via sccm.
the reason for this is that previously we had the few app-v packages we're actually using in our Citrix environment.
but.. some update has broken something.. and the packages don't work anymore..
and the people responsible for citrix aren't really that interested in fixing it since they want it out of citrix.. which is fine.
So.. I deployed some packages via sccm.
What's happening is:
I start the app-v package on a client and all is well..
I then close the app and start it again...
But now it fails..
one package is really just a pdf file.. it opens fine in the local adobe reader..
the second time I open the same package I am prompted to choose language in adobe.. and when I do the adobe window hangs for a few seconds and then the package (and adobe reader) closes..
In the sftlog I see:
(translated from Danish)
an error occurred while opening (accessing) the virtual registry database (section 9), rc: 07b01f0c-0000004a
The osd file content is:
<?xml version="1.0" standalone="no"?>
<SOFTPKG GUID="CD416D60-F6D3-472F-B7EE-EA18F57DE7CC" NAME="Stærkstrømsbekendtgørelsen afsnit 6A" VERSION="1">
<IMPLEMENTATION>
<CODEBASE HREF="HTTP://%APPVURL%:80/content/SB.1/SB.1_5.sft" GUID="5BFD30D4-4054-4E50-BD0A-054C3DB0AFA4" PARAMETERS="" FILENAME="SB.1\Stærkstrømsbekendtgørelsen afsnit 6A - Elektriske installationer\SB6A elektronisk udg..pdf" SYSGUARDFILE="SB.1\osguard.cp" SIZE="27721276"/>
<WORKINGDIR>%SFT_MNT%\SB.1\Stærkstrømsbekendtgørelsen afsnit 6A - Elektriske installationer</WORKINGDIR>
<VIRTUALENV TERMINATECHILDREN="FALSE">
<DEPENDENCIES/>
<ENVLIST/>
</VIRTUALENV>
<VM VALUE="Win32">
<SUBSYSTEM VALUE="console"/>
</VM>
</IMPLEMENTATION>
<DEPENDENCY>
<CLIENTVERSION VERSION="4.6.0.0"/>
</DEPENDENCY>
<PACKAGE NAME="SB.1"/>
<ABSTRACT>Stærkstrømsbekendtgørelsen 2009 udgivelse.</ABSTRACT>
<MGMT_SHORTCUTLIST>
<SHORTCUT LOCATION="%CSIDL_STARTMENU%\StærkstrømsBekendtgørelsen\" FILENAME="" OVERRIDDEN="TRUE" DISPLAY="Stærkstrømsbekendtgørelsen afsnit 6A" ICON="%SFT_MIME_SOURCE%/SB.1 Icons/Stærkstrømsbekendtgørelsen afsnit 6A.ico"/>
</MGMT_SHORTCUTLIST>
<MGMT_FILEASSOCIATIONS>
<PROGIDLIST/>
<FILEEXTENSIONLIST/>
</MGMT_FILEASSOCIATIONS>
</SOFTPKG>
As you can see, the :
<SUBSYSTEM VALUE="console"/>
is already set.. which is the solution I've seen on various forums.
Any ideas?
Kindest regards, Martin

The subsystem shouldn't be the issue.
It might be that AdobeReader writes back some data to the 'App-V User Delta' (.pkg file) that isn't consistent.
It might be worth having a look into a user's .pkg files (use Tim Mangan's PKGView and/or Gridmetric's Application Virtualization Explorer Classic) and perhaps delete Adobe related information using a pre-launch script.
I'd personally use the path to Adobe Reader as the FILENAME and the document path as the PARAMETER, but I'm not sure if that'd change anything.
Running AdobeReader from within an App-V environment may cause some trouble (depending on the reader version, protected mode on/off, plugins)
Falko
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CRM Business Package 5.0.0 SP1 in Netweaver Portal 7.3?

Hi,
at the moment we have a Netweaver Portal 7.0 with CRM Business Package 5.0.0 SP1.
We are planning to upgrade our Portal to Version 7.3 but are not able to upgrade CRM to 7.0 at the moment, so we have to stay a while at Version 5.0.
Could anybody tell me if it is possible to use our current Business Package also in 7.3?
As i see there are no further SPs for this Business Package, so i only can use the one i already have!?
Many thanks for your answers
Regards
Alex

Hello,
We are also facing same issue : Installing BP CRM 5.0 with EP 7.31.
Error we have :
Content pass of Application integrator failed 'com.sap.portal.appintegrator.sap.BSP'
Unable to parse template '<PSID.CRMUnique>'
Hereafter you will find summarised what we tried (without success) :
Add role CRM Default service
Upload component com_sap_pct_crm_core_services.par (see oss note 1175462, 1291058)
We raised an OSS Note asking for BP CRM 5.0 compatibility with EP 7.31. SAP answer is : no compatibility.
We do not understand why and are looking for a document where it is clearly indicated.
Rgds
Gilles

CRM Business Package Error

Hi Gurus!
I have a EP6 SP10 installed and configured with ESS and MSS business packages, accessing a SAP R/3 4.7 system. Everthing is running ok!
Now we decided to install the CRM business package into this EP. I did the same steps that I had done for ESS and MSS packages, but CRM iviews are still not work.
- The business package importing was ok!
- The communication test with the backend system (SAP CRM 4.0) was ok!
- The user/roles are configured in EP!
But no iviews work.
Is there any other necessary step to be made?
The error message from the log files is:
#1.5#001143594D25003D00000140000064D40003FF8F0523947D#1125414661756#com.sap.portal.portal#sap.com/irj#com.sap.portal.portal#DEINF.ADRIAN#11820####46e2c1d0196811da80d3001143594d25#SAPEngine_Application_Thread[impl:3]_9##0#0#Error#1#/System/Server#Java###Exception ID:12:11_30/08/05_0027_2164550
[EXCEPTION]
#1#com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : pcd:portal_content/bc.Bacen/bc.Funcoes/bc.regraCRM/com.sap.pct.crm.container.SapCRM40.All/Customer/customer/Home/com.sap.pct.crm.channelmgmt.specialoffers
Component class : com.sap.pct.crm.channelmgmt.GenericISAComponent
User : DEINF.ADRIAN
at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:969)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:343)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:232)
at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:545)
at java.security.AccessController.doPrivileged(Native Method)
at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:153)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:385)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:263)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:340)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:318)
at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:824)
at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:239)
at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:147)
at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:37)
at com.sap.engine.core.cluster.impl6.session.UnorderedChannel$MessageRunner.run(UnorderedChannel.java:71)
at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
at java.security.AccessController.doPrivileged(Native Method)
at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:94)
at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:162)
Caused by: java.lang.NullPointerException
at com.sap.pct.crm.channelmgmt.framework.HttpCommunication.setCookie(HttpCommunication.java:235)
at com.sap.pct.crm.channelmgmt.framework.HttpCommunication.forceSessionID(HttpCommunication.java:128)
at com.sap.pct.crm.channelmgmt.framework.WebInitialCommunications.getSessionID(WebInitialCommunications.java:51)
at com.sap.pct.crm.channelmgmt.framework.SessionManager.checkInternalWebSession(SessionManager.java:68)
at com.sap.pct.crm.channelmgmt.framework.SessionManager.checkWebSession(SessionManager.java:30)
at com.sap.pct.crm.channelmgmt.framework.ExternalWebComponents.InitContent(ExternalWebComponents.java:63)
at com.sap.pct.crm.channelmgmt.framework.ExternalWebComponents.doContent(ExternalWebComponents.java:44)
at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
... 29 more
Best regards,
Adriano

Hi Adriano,
Take a look at following forum post by me.
Re: Business packcage for CRM 60.2.3 marketing calendar iview,
regards,
prakash
PS: Please reward points for helpful answer or problem resolved.

Configuring CRM business Package - 4.0 60.2.3 and ISA on EP6SP11

Hi all,
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Thanks and regards,
Prath.

Hello James,
Thanks for the prompt reply...
But my question is whether I have to make these changes in SAP_CRM system itself or should i create new system namely ISA_B2B,SHOP_ADMIN,ISA_B2R etc.
With regards,
Amol.
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Regards
Sunil

Infact, there is already an OSS message existing. I did
search with wrong 'application component' name.
Inbrief, the solution is that you are not supposed to use
those two iviews with ECC50, since they belong to prior
release of HR implementation.
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Prasad Nutalapati

Standard CRM Business Package appearing in Detailed Nav

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Any clue about how to resolve this problem?
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Hi Vibhu,
I don't no to much about the CRM BP but this sound like the iViews on the page have been assigned to 'dynamic Navigation' instead of Page Content. Did you have a look at the pages in the PCD?
Kind reagrds
Karin

Error while deploying CRM Business Package.

Hi all,
We have imported one CRM business package. We are getting the following errors in the log file.
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Hi Gauri,
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640634-KM compatibility package
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Creating transport package for CRM Business Package

Hi there,
I have recently installed the CRM Business Packages 60.2 onto our EP6.0 SP2 server. I have also performed quite a lot of configuration on the portal e.g. creating new roles, worksets, iviews etc.
We have now installed a new EP6 server which is running on EP6 SP12. I now need to install the CRM Business Packages 60.2 along with my work again onto the new EP server.
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I hope this makes sense.
Cheers
JoJo

Hi JoJo,
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CRM Business Package 5.0 Deployement Error

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Hi Alle,
Is it some SAP CRM business packages for portal to kommunicate with CRM function modul? As we have for HA (ESS)...
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I install new installation

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Hi all,
Is KM ,TREX installation   is must For implementation of CRM business package on EP?
regards
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Rajendra,
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System Availability
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System Configuration for CRM Business Package 4.0-60.2 in Portal

Hi All,
We have configured CRM Business Package(4.0-60.2) on EP6 SP11.
Also created the SAP_CRM system with required fields.
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Hello James,
Thanks for the prompt reply...
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With regards,
Amol.
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I have installed SAP-CRM Business Package. While testing with ServiceRep role, navigating to Service & Support -> In-House Repair Orders, I get a "The page cannot be displayed" error in internet explorer.
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Hello,
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Problem with CRM business package- Customer iViews throws runtime error

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