Problem with executing work item from the inbox

Hello All,
   I'm able to send mails from R/3 to Outlook along with the attachment to execute the work item directly from the outlook.
However upon clicking the Exectute work Item.sap file I get an sap gui popup with the description " Not all data for SAP  GUI shortcut is available. System description and GUI start parameter are unknown. Entering the missing data."
Clicking on the OK button, leads to another window for SAP logon details. After I chose the right system and on Clicking OK, it opens up the logon prompt. Entering the logo info opens up the work item correctly.
We are on ECC 5.0 with SAP GUI 640 patch level 18 on it. Any suggestions about what am I missing to directly jump into an sap screen provided a session already is open in SAP.
Thanks and Regards
Uday

Hello Uday,
Sounds like something is wrong in the SAPLogon <i>on the client PC</i>. The system sends out a shortcut, and when it's opened it does not relate to a unique entry in the saplogon. Either it's called differently or you have two entries for the same system with different parameters.
Hope that helps,
Mike

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