Problem with HP1210 - Will not grab paper

We've had this printer for a while now, and for some reason it has stopped "grabbing" the paper. The printer thinks there's no paper when there is. No paper jam, just can't grab the paper. Cleaned the rollers by opening the back, tried everything suggested on the website, but it does not want to print/copy. Does anyone know what could be the problem? I like this printer and hope that I don't have to buy a new one. HELP!

Hi - The only other thing I can think of, if you haven't already done it, is to isolate the printer by disconnecting the USB cable from the back of the printer and try printing a test page:
From the front panel, press and hold Cancel , and then press Color Start .
Release both buttons.
If it works fine running a standalone test page, it might be a communication problem between the PC and printer in which case you would probably want to start by replacing the cable.  If it fails on the standalone test page, you can try a different type of paper.  If that doesn't work, unfortunately, it probably means service or getting another printer.  Sorry I couldn't be more help.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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       r8: 0x00007fff757c9fb8   r9: 0x00000000000002de  r10: 0x00007fff8572ad0a  r11: 0xffffff80002da8d0
      r12: 0x00007f96b9476cb0  r13: 0x000000000000000c  r14: 0x00007fff757cc960  r15: 0x00007fff60b7c590
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    0x7fff8cab0000 -
    0x7fff8cb2bff7  com.apple.print.framework.PrintCore (7.1 - 366.3) <C5F39A82-0E77-3AD6-906A-20DD2EE8D374> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x7fff8cbea000 -
    0x7fff8cc0efff  com.apple.RemoteViewServices (1.4 - 44.1) <EA3837DF-A3A3-37FF-AE11-D50048D5F21A> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
    0x7fff8cc0f000 -
    0x7fff8cc6ffff  libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x7fff8cd07000 -
    0x7fff8cd0afff  libRadiance.dylib (??? - ???) <CD89D70D-F177-3BAE-8A26-644EA7D5E28E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x7fff8cd0b000 -
    0x7fff8cd16fff  com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x7fff8cd2e000 -
    0x7fff8cdb1fef  com.apple.Metadata (10.7.0 - 627.32) <38735923-2EB5-3133-BE36-BDD65A7E47DB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x7fff8cf1f000 -
    0x7fff8cf61ff7  libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
    0x7fff8cf62000 -
    0x7fff8cf6ffff  libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <528BAA66-C38C-3093-84B5-92A7832CE7BC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x7fff8d06b000 -
    0x7fff8d14aff7  com.apple.ImageIO.framework (3.1.2 - 3.1.2) <FFA7532B-336A-3F0B-9AB9-2A35B56ED887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x7fff8d152000 -
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    0x7fff8d155000 -
    0x7fff8d43eff7  com.apple.security (7.0 - 55148.1) <E9C46204-1336-3D90-BC67-5162FC7079D2> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x7fff8d4c2000 -
    0x7fff8d4d1fff  libxar.1.dylib (??? - ???) <58B07AA0-BC12-36E3-94FC-C252719A1BDF> /usr/lib/libxar.1.dylib
    0x7fff8d4d2000 -
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    0x7fff8d56d000 -
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    0x7fff8d5c0000 -
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    0x7fff8d65b000 -
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    0x7fff8d672000 -
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    0x7fff8e44a000 -
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    0x7fff8e4b3000 -
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    0x7fff8e590000 -
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    0x7fff8e804000 -
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    0x7fff8ea9f000 -
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    0x7fff8eb66000 -
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    0x7fff8ebb9000 -
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    0x7fff8ebbe000 -
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    0x7fff8ec6e000 -
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    0x7fff8f3fb000 -
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    0x7fff8f3fd000 -
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    0x7fff8f44b000 -
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    0x7fff8f559000 -
    0x7fff8f672fff  com.apple.DesktopServices (1.6.3 - 1.6.3) <20812ECE-CACC-3D44-8108-025EF6B45C14> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x7fff8f760000 -
    0x7fff8f790ff7  com.apple.DictionaryServices (1.2.1 - 158.2) <3FC86118-7553-38F7-8916-B329D2E94476> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x7fff8f791000 -
    0x7fff8f7a0ff7  libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
    0x7fff8f7a1000 -
    0x7fff8f7a3fff  libquarantine.dylib (36.6.0 - compatibility 1.0.0) <0EBF714B-4B69-3E1F-9A7D-6BBC2AACB310> /usr/lib/system/libquarantine.dylib
    0x7fff8f7a4000 -
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    0x7fff8f7d2000 -
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    0x7fff8fd73000 -
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    0x7fff8fd75000 -
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    0x7fff8fe4f000 -
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    0x7fff8fed5000 -
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    0x7fff9006b000 -
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    0x7fff902b3000 -
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    0x7fff902b4000 -
    0x7fff90488ff7  com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff90489000 -
    0x7fff9056dfff  com.apple.CoreServices.OSServices (478.46 - 478.46) <70BEE269-8F4D-3FDC-B1AD-A591C0CB37E5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x7fff905b3000 -
    0x7fff907b5fff  libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <38CD6ED3-C8E4-3CCD-89AC-9C3198803101> /usr/lib/libicucore.A.dylib
    0x7fff907b6000 -
    0x7fff907bdfff  libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <0AB51EE2-E914-358C-AC19-47BC024BDAE7> /usr/lib/system/libcopyfile.dylib
    0x7fff908a7000 -
    0x7fff908fbff7  com.apple.ScalableUserInterface (1.0 - 1) <33563775-C662-313D-B7FA-3D575A9F3D41> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
    0x7fff908fc000 -
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    0x7fff90a00000 -
    0x7fff90a29fff  libJPEG.dylib (??? - ???) <64D079F9-256A-323B-A837-84628B172F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x7fff90a2a000 -
    0x7fff90a2dff7  com.apple.securityhi (4.0 - 1) <D0ABB03B-CEF9-39E0-A139-AA9484DBBC07> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x7fff90a3d000 -
    0x7fff90d56fff  com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff90d57000 -
    0x7fff90e63fff  libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
    0x7fff90ea3000 -
    0x7fff90faafe7  libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
    0x7fff91002000 -
    0x7fff91042ff7  libcups.2.dylib (2.9.0 - compatibility 2.0.0) <5328C0AB-F169-3786-A3EC-9E82E960CAAF> /usr/lib/libcups.2.dylib
    0x7fff91043000 -
    0x7fff910c7ff7  com.apple.ApplicationServices.ATS (317.11.0 - ???) <082DEAFE-8A93-3AF2-B4E5-30012E725929> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x7fff910c8000 -
    0x7fff910f3ff7  com.apple.CoreServicesInternal (113.17 - 113.17) <B1DF81C3-9C23-3BAE-9DE8-21EAFEEB97B8> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
    0x7fff91102000 -
    0x7fff9110afff  libsystem_dnssd.dylib (??? - ???) <D9BB1F87-A42B-3CBC-9DC2-FC07FCEF0016> /usr/lib/system/libsystem_dnssd.dylib
    0x7fff911a6000 -
    0x7fff911e1fff  libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
    0x7fff911e2000 -
    0x7fff91258fff  com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x7fff912b5000 -
    0x7fff91399e5f  libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
    0x7fff9139a000 -
    0x7fff9139afff  com.apple.Carbon (153 - 153) <16EA5662-5C2C-3267-B419-66669AE536D7> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff9139b000 -
    0x7fff913c6ff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <E71220D3-8015-38EC-B97D-7FDB383C2BDC> /usr/lib/libxslt.1.dylib
    0x7fff913c7000 -
    0x7fff913cbff7  com.apple.CommonPanels (1.2.5 - 94) <37C6540B-F8D1-355A-806C-F93D8FB522AB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x7fff913cc000 -
    0x7fff913cefff  com.apple.TrustEvaluationAgent (2.0 - 1) <1F31CAFF-C1C6-33D3-94E9-11B721761DDF> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    0x7fff913d1000 -
    0x7fff913d4fff  libCoreVMClient.dylib (??? - ???) <934D0D11-C34F-3C06-A352-21BB8FFE9774> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
    0x7fff913d5000 -
    0x7fff913e5ff7  com.apple.opengl (1.7.7 - 1.7.7) <0CA11278-746C-353A-923B-BCC0047190C3> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x7fff913e6000 -
    0x7fff913fdfff  com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
    0x7fff91b37000 -
    0x7fff91b85fff  libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
    0x7fff91b86000 -
    0x7fff9208fff7  com.apple.RawCamera.bundle (3.14.0 - 646) <75A96BFC-1832-808B-F430-C4C9379C5A98> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x7fff92443000 -
    0x7fff92443fff  libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
    0x7fff92444000 -
    0x7fff92460ff7  com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
    0x7fff9248d000 -
    0x7fff924d9ff7  com.apple.SystemConfiguration (1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    External Modification Summary:
      Calls made by other processes targeting this process:
    task_for_pid: 3
    thread_create: 0
    thread_set_state: 0
      Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
      Calls made by all processes on this machine:
    task_for_pid: 799
    thread_create: 0
    thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=185.5M resident=151.3M(82%) swapped_out_or_unallocated=34.2M(18%)
    Writable regions: Total=1.0G written=3936K(0%) resident=5536K(1%) swapped_out=0K(0%) unallocated=1.0G(99%)
    REGION TYPE                   
    VIRTUAL
    ===========                   
    =======
    CG shared images                 
    128K
    CoreServices                    
    1448K
    JS JIT generated code              
    8K
    JS JIT generated code (reserved) 
    1.0G   
    reserved VM address space (unallocated)
    MALLOC                          
    23.1M
    MALLOC guard page                 
    48K
    SQLite page cache                
    480K
    STACK GUARD                     
    56.0M
    Stack                           
    10.5M
    VM_ALLOCATE                       
    64K
    __CI_BITMAP                       
    80K
    __DATA                          
    16.2M
    __IMAGE                          
    528K
    __LINKEDIT                      
    59.8M
    __RC_CAMERAS                     
    248K
    __TEXT                         
    125.7M
    __UNICODE                        
    544K
    mapped file                     
    24.7M
    shared memory                    
    312K
    ===========                   
    =======
    TOTAL                            
    1.3G
    TOTAL, minus reserved VM space 
    319.8M
    Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 8 GB, SMC 1.52f9
    Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.64.8-P2P
    Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: Hitachi HDS722020ALA330, 2 TB
    Serial ATA Device: OPTIARC DVD RW AD-5680H
    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 3
    USB Device: hub_device, 0x0409  (NEC Corporation), 0x005a, 0x26200000 / 2
    USB Device: Cruzer, 0x0781  (SanDisk Corporation), 0x5530, 0x26220000 / 5
    USB Device: DataTraveler 2.0, 0x0951  (Kingston Technology Company), 0x1607, 0x26240000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 5"
    So I am not sure what is going on?
    Anyone have similar situation?
    what did u do to get Safari working again for you?
    thanks

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    I have tried unistalling the current version I had which was 10.6.3, defragging and running a security scan. Now, the highest version I can get is 10.4.1. for some reason I cannot dowload itunes 10.5 or higher as it gives me the same message which is what I need to connect and update my iphone.  Anyone facing the same issue or can point me in the right direction?

    You may get better information on that error message by reposting in the iPhone forums:
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    It's also possible that newer iPhone updates want an OS higher than Tiger. Post the specs of your computer and we can see if an OS upgrade is possible. There are a large number of G4 variants with different capabilities, so giving us something more than  just "G4" will get you help faster.

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    Have you updated your version of Adobe Reader?

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