Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Hi folks,
I've searched many threads and found some directions to remedy this, tried them and have had no luck.
I'm running Windows 7. All updates are current. When I bought the printer I installed the software (on Windows 7 OS) from the disc and everything was fine. Fast forward a year and Solution Center stopped working.
Uninstalled all HP software to reinstall. I was only able to reinstall HP Update. I was able to load the basic drivers for print and scan, but not the entire software suite including Solution Center. The installation stops abruptly after "installing updates".
I even downloaded and tried "PS_AIO_06_C309g-m_USW_Full_Win_enu_140_175" and got the same result as the original installation disc.
What can I do with my printer (HP Photosmart Premium All-in-One Printer - C309g)???
Thanks,
Alex
This question was solved.
View Solution.

Hi jerseyal,
I hate to hear you are having issues. What suggestions have you tried? Did you get an error when installing? How are you connecting the device? Before completing the below steps run the print and scan doctor to see what it indicates and if the issue is resolvable through that tool(click + beside utility diagnostic tools, then download beside print and scan doctor). Click Here
If you are still experiencing the issue the steps below may help resolve it.
Try using the scrubber built into the software, then reinstalling from the current download available on the website.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use the following tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers Driver Link
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download. Driver Link
4.. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %temp% in the run field and click OK.
6. Look for, and open the folder starting with 7z (Example: 7zS2356)
7. Open folder Util
8. Open folder CCC
9. Run the uninstall_ L4.bat for non-HP computers only.   For HP computers run the Uninstall_L3.bat NOTE: Performing level 4 uninstall on HP computer will negatively affect operating system functionality-HP and I are not responsible for damages or loss of data caused.
10. When the uninstall has completed restart the computer
11. Run Disk cleanup from Accessories\ System Tools
12. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
13. Use the following tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
14. Download the full feature software and drivers Driver link
15. Run the download to reinstall the printer
Note: Depending on type of security software it may need to be disabled when re-installing unit. Also make sure the Adobe flash player is up to date.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Similar Messages

Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

Hello Everyone, I just bought a HP Photosmart Premium All-in-One Printer - C309g but i find it very difficult to connect to it via BLUETOOTH and WIRELESS on my IPAD 3...i will be very greatfull if i'll get a solution as soon as possible. Thanks

Hi Tomiwa,
You cannot print from the iPad to that printer. AirPrint and Bluetooth are completely different.
There may be apps you can buy that will enable using that printer, but that is not an ideal solution.
That particular printer has had many bad reviews, and is unreasonably expensive for its features. Considering that you just bought the printer, as well as its lack of AirPrint, I suggest you return it and buy a printer that supports AirPrint.

"ink system failure" error with code oxc19e0023 on a HP Photosmart Premium All-in-One Printer - C309

"ink system failure" error with code oxc19e0023 on have a HP Photosmart Premium All-in-One Printer - C309g - Have done all the resets and reseated the ink also tried replacing ink with new HP carts..getting frustrated please help
This question was solved.
View Solution.

Have you tried the steps outlined in this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en
If not give the steps a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Problem with Lenovo Solution Center for Windows 8.1

Hi,
I reinstalled my Laptop. I wanted to install the Lenovo Solution Center for Windows 8.1 (64 bit).
(I installed it with the necessary administrator priviledges.)
But it didn't work.
I am getting the following error message.
Can anyone help me with this problem. Thanks in advance.
Best regards,
Jens.

This one?
http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73784
Cheers.
If I helped you, please give me some kudos! ^^

Can't scan from Solution Center, using an HP Photosmart C4480 all in one

I bought a C4480 from a friend, did not come with the software CD. I downloaded the full-feature software package from the HP site. It prints from solution center but when I press the scan button in solution center nothing happens. I tried uninstalling and reinstalling the software several times without success. Is there any way to fix this? Is there a software glitch and is there a patch available? Is there a way to scan without using Solutino Center? I'm running Vista 32 bit on a Dell XPS A1530.
Thanks in advance for any suggestions on what to do.

Hello Ben,
I am sorry to see you are unable to scan from Solution Center with your Photosmart C4480. I understand you have uninstalled and reinstalled quite a few times and that did not resolve the problem. I would like to help you.
First, I recommend running HP's Print and Scan Doctor.
This is a tool used to search and help correct/target scanning and printing issues.
To answer your question, yes you are able to scan without using the Solution Center.
You can also use Paint, within any Windows operating system. (Select the top left down arrow, and choosing "From scanner or camera")
Also, you can use Windows Fax and Scan. You can find that by clicking on your start button and typing "scan" in the search and it should come right up.
If you are still unable to complete a scan, please try to make a copy on the printer.
You can also try Resetting your Printer.
Feel free to write back with your findings and any other questions or comments you may have.
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HT1338 How do I get the Lion update for the HP Photosmart 3210 All in One Printer? The auto software update says none are available, while HP says one is available.

I just installed LION and no Power PC Apps work.
HP says there are updates for Lion from MAC APP store for the HP 3210 PhotoSmart All in Printer and provided instructions.
I followed these but no updates were visible or installed. Any idea why?
Is there a place where I can look at Apple for an update?
If no update is available, can anyone recommend a good flatbed scanner for under $400 that works with Lion?

Hi,
The drivers do available from Apple and your Mac may fails from getting them due to any connectivity or installed software issue.
First make sure you don't have any previous OS drivers installed:
Open Finder, then click Go > Computer and select the active volume of your OS.
(If have couple and not sure which one is correct, click the Apple icon > About This Mac.)
Open Library\Printers and move the HP folder to the trash.
Enter into PPDs\Contents\Resources, search for 3200 in that folder and move the results files.
Reboot your Mac, ensure the printer is turned on, in Ready state and directly connected to your Mac.
Enter Print & Scan, click the Plus sign and you shoud see your printer listed.. select it and click Install.
If no printers appears at all there is a connectivity issue.. ensure it is directly connected and not through any USB hub or adaptor, the cable is not longer than 2m length.. otherwise try a new USB cable.
If the printer appears but stil cannot locate drivers for yoru printer download and install the package below and then try adding the printer again:
http://support.apple.com/kb/DL907
Shlomi

Can't install Solution Center on Windows 7 64 bit to PSC 5140 printer shared from XP computer.

I recenntly got a laptop with Windows 7 64 bit installed. I have a HP Photosmart C5140 All-in-One printer installed on a Windows XP desktop as a shared printer. I am able to print to the printer from my Windows 7 laptop without a problem. I want to install the HP Solution Center app so I can scan, etc from my laptop. When I try to install the Solution Center on the laptop, it starts the install process fine but then gets to the dialog where it wants to know how the printer is connected. The only options it provides is direct connected (USB) or network connected. I choose the network connected option. It asks for the IP address of the printer which isn't available since it is installed on the XP machine using USB. I have tried using the standard MIcrosoft fully qualified network name (can't remember the technical term right now) for the XP computer where the printer is installed (i.e. \\computer_name\printer_name) but it still won't allow me to continue with the Solution Center install. Possibly this type of install is not possible? I thought I did something similar a year or so ago with a Vista laptop I had.

More than likely, you are receiving the access denied error because there may not be a HomeGroup in place.
To handle networks securely with Windows 7, Microsoft took a different approach. A HomeGroup essentially creates a trust among all the devices in that home group. If a device is not in that homegroup, then that system will essentially be denied access.
Click on Install a printer on a home network to get basic steps to install a printer in a network environment.
Click on HomeGroup: recommended links to get more information about Home Groups, including setting one up.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Problem Installing HP PhotoSmart Premium All-in-One C309g

I have a Wireless PhotoSmart Premium All-in-one Printer, model C309g. In the last 4 days, I've had 7 tech calls to HP as I cannot print. One got me printing temporarily from 2 laptops, but then failed. Most recently, after the latest tech's assistance, my printer cannot find or connect to my network. Each tech had their own theory, from a problem w/ router relating to N/G/B speed (???), a firewall blocking communication between printer/laptop, MAC address filter and the router (D-link wireless G/N/B) changes the IP address on the printer. My case was escalated 2 days ago at HP, but I have not yet heard back from them. Needless to say, I am not happy w/ HP.
I have just enough experience to be dangerous, but I do have some experience and I've learned alot by watching the HP techs. Anything anyone can suggest would be greatly appreciated!
Thanks!

You are wonderful!!!
Yes, I know my passphrase.
There were times when all items PASSED. Initial setup error msg indicated problem w/ MAC code filtering. Tech was able to resolve. At this point, the printer cannot connect to router. It sees it, asks for passphrase, errors off. All recent diagnostics run indicate FAIL for No Filtering.
BTW, throughout ALL of this, the Wireless indicator light on the printer is illuminated, wh/ led me to believe I had connectivity all along.
I was told by tech the router assigns different IP addresses for the printer (dunno why), neither of which will open in explorer. Tried to set printer manually (subnet mask IP, etc) but it kept going back to auto detect IP.
THANK YOU SO MUCH for your time. I am still interested in learning more, but I have a previous appt. If I have NOT taken the product back before I get back on line, I would still be interested in your ideas. I will check back tomorrow. Have a wonderful evening!

Computer loses network connectivity with HP Photosmart Premium All In One C309a software installed

I am having an issue where my computer (Window XP Media Edition SP3) will loose all network connectivity after some variable amount of time when my HP Photosmart Premium All In One C309a drivers and software are installed. I cannot access the internet or other computers on my network from the affected computer until it is rebooted. When I uninstall the drivers and software, I do not encounter the loss of network connectivty. When I reinstall, the problem starts again. Within 24 hours, I will lose network connectivity requiring a restart. I have the software and drivers installed on another computer running Windows XP Professional SP3 without problems. Both computers are connected via ethernet cable to the network. The printer is connect to the network wirelessly. The printer works fine initiall from the affected computer but then after some variable amount of time computer seems to lose network connectivity. The driver installed is HP Photosmart C309a series (61.81.634.0). Thanks in advanced.

There are a few things to check.
First, is your security software getting in the way, here? Disable it to test.
Second, have you downloaded this firmware patch for your printer?
Third, did you install this software?
We'll go from there...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I recently purchased a Mac mini with the Yosemite operating system, but I cannot find a driver that works for a canon MP 450 all in one printer.

I need a driver for a Canon MP 450 all in one printer to be used with a Mac mini with the Yosemite operating system.
Canon does not have a driver. Third party providers drivers do not work with "Yosemite."
Any suggestions?

Canon does seem to have a driver.... http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_s eries/pixma_mp450#DriversAndSoftware

Is HP Photosmart Premium all-in-one C309n-s printer compatible with Windows 8.1 PRO?

Is HP Photosmart Premium all-in-one C309n-s printer compatible with Windows 8.1 PRO?
Operating System: Windows Version 8.1 PRO
When I upgraded from Windows 7 to Windows 8.1, my HP Photosmart Premium all-in-one C309n-s
stop working. Is this printer not compatible with Windows 8.1 PRO? Is there any update for this?

Hey,
HP Photosmart Premium all-in-one C309n/g printer is compatible for Windows 8.1
Please uninstall your printer's old software then install new one for windows 8.1.
HP Photosmart Premium All-in-One C309 Series Full Feature Software and Driver :
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-109711-1&cc=us&dlc=en&lc=en...
Kevin_US_CA
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the left side of my post to say thanks!***

HP Officejet pro 8500A premium, all-in-one printer, scanner problems

I have an HP Officejet pro 8500A premium, all-in-one printer.
Tried uninstalling using the HP supplied uninstall software and installed recommended OSX 10.8 software for this device.
I use wireless scanning. Scanner only scans the first page then shows an error.
Anyone have this problem as well and any possible solutions?
Thanks

The HP Scan works just fine in Mountain Lion for me. Always has.
OfficeJet Pro 8500 A909a
I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
Yes, there have been Apple HP updates, but they never stopped my HP Scan from working.

HP Photosmart C7280 All In One printer not campatible with windows 8.1

I have an old Photosmart c7280 all in one printer. I bought a new computer that has windows 8.1. HP doesn't
have software or drivers that can make this printer compatible with my new computer. What can I do besides buy a new prfnter?

Hi,
Please download the following Software and Derivers and install on your new Windows 8.1 machine:
http://ftp.hp.com/pub/softlib/software12/COL30662/mp-110038-1/PS_AIO_02_Net_Full_Win_WW_140_408.exe
Regards,
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

I have a hp photosmart c4795 all in one printer and i need the driver and software for vista os.

install is for a gateway laptop NV5214U. I did asearch on hp website but it responded the it could not find any drivers for the hp photosmart C4795 series all-in one printer.HELP

Ok from here: http://support.hp.com/us-en/product/HP-Photosmart-C4700-All-in-One-Printer-series/3794613/model/3940...
First, select your operating system Microsoft Windows Vista (64-bit).
Click Submit.
Click the blue Download button.
Click Next, then follow the prompts for the HP Download and Install Assistant.
Let me know if you need any more help or if this solves your problem!
Thanks,
-hjs_19 *I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos Thumbs Up" on the bottom right of this post to say "Thanks" for helping!

Looking for Print Server for HP Photosmart C4483 All-in-One Printer

I am looking for Print Servers that I can use with 'HP Photosmart C4483 All-in-One Printer' for both 'Printing and Scanning'. I'm not sure if this Printer is Network Ready or Network Capable, kindly advice.

Hello Merole
As I understand it you can print color everywhere but from MS Word 2013? If this is the case try the steps I have outlined below to see if they resolve your issue:
On the View tab, in the Color/Grayscale group, click Black and White.
On the Black and White tab, in the Change Selected Object group, click the settings that you want.
I hope this helps resolve your printing issue. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Problem with installing Solution Center for a HP Photosmart Premium All-in-One Printer - C309g

Similar Messages

Maybe you are looking for