Problem with my Palm Centre

The following is my problem: I turn on my palm centre with the red key, then I press the middle button to "unlock", up to here works ok., now I want to shutoff my phone by pressing and holding the red key, it doesn't work, is like the red key is lock. Another example: I turn on my phone by pressing the phone key, then the middle key to "unlock", then I touch the screen to select my contact list because the manual key is lock, then I want to use the key pad to enter any letter, is "lock", somehow the manual keys are lock in some way and of course I need to know how to unlock them. This happened recently, I have this phone for almost two years and never happened before. Thanks in advance for a solution to this matter. William

I could use Babelfish to translate but it sometimes does not translate properly so I will respond in English.
You will need to try a soft reset by pressing the reset button on th eback of the handheld. If that does not work, you can try a hard reset to resolve the issue. The hard reset will erase all data on the device. Make sure you sync to the PC to backup your data.
Click on the following link to the kb.palm.com webpage for the article regarding reset procedures
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887
If the hard reset recovers the handheld functionality, do not sync and see if you get the same error when using the handheld. You may have a 3rd party program that is causing the issue. If after the hard reset, you have the same issue, then the device will need to be repaired. You can call Palm to setup the repair.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/zire/z22/unlocked/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Look on the support services tab for the Canada phone support number to setup the repair.

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