Problem with NetStream.seek()?
Hi.
I''m having problem with playing a flv file while using seek to play it from three diferent positions. It works perfectly offline, but if I upload it to the web the seek comand doesn't work anymore. Every time i seek to a position it just plays randomly from the first part between the start and the second seek.
Any clues on this?
I thought about that too. But i don't think that's the case. Because after repetedly clicking those buttons it randomly played the right segments and again just the first segment.
I can't figure out what could be the problem and i don't find any of my code interfering with the seek() function.
I have the movie playing first the whole length and just after that i can press the buttons for the segments of the movie. So it just be fully loaded and have all the frames available. Still the same problem occurs randomly and only online. Tried it on different browsers but the same result.
Also have a skip button that stops the movie with ns.close (note: not pause) and when i press the segment buttons most of the times starts from where the movie stopped when i pressed skip.
It's kind of weird, like the frames shift.
I sliced the file into 3 parts thus solving the problem with a workaround but it's not the true solution.
Anyway i posted this hoping that other people stumbled upon this problem before and might give me a clue. But as i see no one did so might be something related to that file, could be damaged or other external issues, or my code faulty.
Regardles, thanks a lot for the input.
Similar Messages
-
Problem with video file SEEKING (Seek.java)
Hi,
I have a problem with seeking the video file, actually mpeg2 file. I tried the Seek.java example from sun web site (http://www.cs.odu.edu/~cs778/spring04/lectures/jmfsolutions/examplesindex.html#seek) but it doesn't work. When I try to call getControl it returns null.
fpc = (FramePositioningControl)p.getControl("javax.media.control.FramePositioningControl");
if (fpc == null) {
System.err.println("The player does not support FramePositioningControl.");
System.err.println("There's no reason to go on for the purpose of this demo.");
return false;
Does anybody have some idea how to make a player that will support FramePositioningControl ???
Or do you know some java dvd player that can be used in java application for free?
thx a lottry {
Manager.setHint(Manager.PLUGIN_PLAYER, new Boolean(true));
player = Manager.createRealizedPlayer(new MediaLocator("file:"
+ fd.getDirectory() + fd.getFile()));
} catch (NoPlayerException err) {
err.printStackTrace();
} catch (CannotRealizeException err) {
err.printStackTrace();
} catch (IOException err) {
err.printStackTrace();
if (player == null) {
System.out.println("Trouble creating a player.");
return;
FramePositioningControl fpc = (FramePositioningControl)player.getControl
("javax.media.control.FramePositioningControl");
if (fpc == null) {
System.err.println("The player does not support FramePositioningControl.");
System.err.println("There's no reason to go on for the purpose of this demo.");
return;
} -
Anybody found a fix for the netstream.seek bug?
The bug I am talking about is only being able to seek to a point in a video that the play head has been before.
Here is how the bug is described at :http://www.brooksandrus.com/blog/2005/12/17/5-reasons-netstream-sucks/
"Seeking is super slow until all keyframes are cached. No bull, if you have a file which you’ve completely preloaded, the keyframes aren’t cached until the video playhead reaches that point in time for the first time. If I load a file and seek to the end, the player has to chug through all of the keyframes prior to my seek point. This is slow, slow if I have video of even several minutes."
That was posted 5 years ago. I have found the bug referenced in the following posts:
http://forums.adobe.com/message/1917914#1917914
http://forums.adobe.com/message/692394?tstart=0
I would assume that since this bug has been around for at least 5 years, there would a bug report filed for it or a work around found. But I can't seem to find either.
I have tried multiple codecs and encodings with no luck. I'm having a hard time accepting that there is not fix for this problem. Flash has to read and cache the key frame information of the entire video before being able to seek to the end. Does anybody know where the flash player writes this information? Let me be clear, this is not streaming video, this is video that is running local off the hard drive. The flash player stores this key frame information somewhere until the computer is restarted. At that point when the video is played again, it has to read the entire file again. You can close and open the player multiple times and it will only perform the caching the first time and not again until a computer restart.
again, I am not trying to seek to a point that has not been loaded yet. This is a swf that loads a video off the hard drive.
One that that I have noticed is that when H.264 files are loaded, the player immediately performs the caching scan before it begins to play. When it is finished, you can seek to any point quickly. The time it takes for the caching scan is dependent upon the size of the file and the number of keyframes it has. Whereas the rest of the video codecs will play immediately but will only seek quickly to cached keyframes.
I have only seen this problem discussed in a few spots, with no solutions. it is a very old bug. Has anybody found a fix, work around or bug report on it?
Thanks for your help
-Mikepackage {
import flash.display.Sprite;
import flash.events.NetStatusEvent;
import flash.events.SecurityErrorEvent;
import flash.events.TimerEvent;
import flash.media.Video;
import flash.net.NetConnection;
import flash.net.NetStream;
import flash.text.TextField;
import flash.utils.Timer;
import flash.utils.getTimer;
[SWF(width="400", height="600", backgroundColor="#FFFFFF")]
public class SeekTest extends Sprite
private var videoURL:String = "test.flv";
private var connection:NetConnection;
private var stream:NetStream;
private var tick:Timer;
private var startTime:int;
private var skipCount:int;
private var duration:Number;
private var txt:TextField;
public function SeekTest()
txt = new TextField();
txt.wordWrap = true;
txt.height = 300;
txt.width = 400;
addChild(txt);
tick = new Timer(0.1);
tick.addEventListener(TimerEvent.TIMER, checkLoad);
connection = new NetConnection();
connection.addEventListener(NetStatusEvent.NET_STATUS, netStatusHandler);
connection.addEventListener(SecurityErrorEvent.SECURITY_ERROR, securityErrorHandler);
connection.connect(null);
private function netStatusHandler(event:NetStatusEvent):void {
//print("Net Status:", event.info.code);
switch (event.info.code) {
case "NetConnection.Connect.Success":
connectStream();
break;
case "NetStream.Play.StreamNotFound":
print("Stream not found: " + videoURL);
break;
case "NetStream.Seek.Notify":
print("--- Seek Completed in", (flash.utils.getTimer() - startTime)/1000, "seconds.");
seekDone();
break;
private function securityErrorHandler(event:SecurityErrorEvent):void {
print("securityErrorHandler: " + event);
private function connectStream():void {
stream = new NetStream(connection);
stream.addEventListener(NetStatusEvent.NET_STATUS, netStatusHandler);
var metaOb:Object = new Object;
metaOb.onMetaData = metadata;
stream.client = metaOb;
var video:Video = new Video();
video.height = 300;
video.width = 400;
video.y = 300;
video.attachNetStream(stream);
startTime = flash.utils.getTimer();
stream.play(videoURL);
addChild(video);
tick.start();
public function metadata(info:Object):void
duration = info.duration;
print("Metadata: duration=" + info.duration + " width=" + info.width + " height=" + info.height + " framerate=" + info.framerate);
private function checkLoad(e:TimerEvent):void
var seconds:Number = (flash.utils.getTimer() - startTime) / 1000
if(stream.bytesLoaded == stream.bytesTotal && stream.bytesTotal != 0 && seconds > 3)
skipCount = 0;
print("Video 100% Loaded. Performing first seek after 3 seconds of video playing.");
tick.stop();
startTime = flash.utils.getTimer();
stream.seek(duration - 2);
private function seekDone():void
if(skipCount == 0)
//just skipped to the end of the video the first time
//jump back to the begining and do it again.
startTime = flash.utils.getTimer();
print("Seeking back to the begining to time the second seek to the end.")
stream.seek(0);
}else if(skipCount == 1)
startTime = flash.utils.getTimer();
print("Second seek to the end. ")
stream.seek(duration - 2);
skipCount++;
private function print(... args):void
trace(args)
txt.appendText(String(args.join(" ")) + "\n\n");
The above is a simple test I put together. Use a large FLV for the testing. Remember, the first seek to the end will be the longest and you may not get the same results unless you restart or use another FLV. -
H.264 .mov and netStream.seek not working
When working with MOV files using the h.264 codec and AAC sound I am unable to get netStream.seek to work correctly. No matter what argument I pass to netStream.seek it will always seek to 0.
I have this problem on both a legacy as2 and a newer as3 video player I have built. Regular flvs work perfectly on both players.
Any ideas on how to fix this?!
ThanksHave you checked if the moov atom is at the beginning of the file?
It happens a lot when doing H.264 files.
Check this blogpost for more information as well on how to fix it.
http://blog.six4rty.ch/2008/05/14/h264-and-the-moov-atom/
Cheers
Tiago -
Whats the problem with this page
hi,
i have problem with this page
page
it loading the video but not showing any content related to
the video.
i use
[code]
var netCon:NetConnection = new NetConnection();
netCon.connect(null);
var netStr:NetStream = new NetStream(netCon);
netStr.addEventListener(AsyncErrorEvent.ASYNC_ERROR,
getError);
var video:Video = new Video();
video.attachNetStream(netStr);
addChild(video);
video.x=201;
video.y=125;
function getError(e:AsyncErrorEvent) {
play_btn.addEventListener(MouseEvent.MOUSE_DOWN, playVideo);
function playVideo(e:MouseEvent) {
netStr.resume();
removeEventListener(KeyboardEvent.KEY_DOWN, keyPressHandler
this.addEventListener(Event.ENTER_FRAME, fileLoaded);
var loaderBar:Sprite = new Sprite();
addChild(loaderBar);
function fileLoaded(e:Event) {
var percent:Number = (netStr.bytesLoaded * 100 ) /
netStr.bytesTotal;
loaderBar.graphics.clear();
loaderBar.graphics.beginFill(0xDE2C18);
loaderBar.graphics.drawRect(205,378,percent * 4.32,5);
loaderBar.graphics.endFill();
if (percent==100) {
this.removeEventListener(Event.ENTER_FRAME, fileLoaded);
[/code]here is the full code
and i have an error saying:
ArgumentError: Error #2004: One of the parameters is
invalid.
at flash.display::Graphics/drawRect()
at VIDEOPLAYER_fla::MainTimeline/fileLoaded()
[code]
import flash.display.Sprite;
import flash.net.NetConnection;
import flash.display.SimpleButton;
import flash.net.NetStream;
import flash.events.NetStatusEvent;
import flash.media.Video;
import flash.events.MouseEvent;
import flash.events.KeyboardEvent;
import flash.events.Event;
import flash.display.Graphics;
import flash.text.*;
var netCon:NetConnection = new NetConnection();
netCon.connect(null);
var netStr:NetStream = new NetStream(netCon);
netStr.addEventListener(AsyncErrorEvent.ASYNC_ERROR,
getError);
var URL:String =
"/hakans/videos/BEDUK_AUTOMATIK00.flv?start=";
var offset:uint = 1048576;
var tamURL:String = URL + offset;
trace(tamURL);
var video:Video = new Video();
video.attachNetStream(netStr);
video.x=201;
video.y=125;
netCon = new NetConnection();
netCon.addEventListener(NetStatusEvent.NET_STATUS,
netStatusHandler);
netCon.addEventListener(SecurityErrorEvent.SECURITY_ERROR,
securityErrorHandler);
function netStatusHandler(event:NetStatusEvent):void {
switch (event.info.code) {
case "NetConnection.Connect.Success":
connectStream();
break;
case "NetStream.Play.StreamNotFound":
trace("Unable to locate video: " + tamURL);
break;
function connectStream():void {
netStr.addEventListener(NetStatusEvent.NET_STATUS,
netStatusHandler);
netStr.addEventListener(AsyncErrorEvent.ASYNC_ERROR,
asyncErrorHandler);
netStr.play(tamURL);
addChild(video);
function securityErrorHandler(event:SecurityErrorEvent):void
trace("securityErrorHandler: " + event);
function asyncErrorHandler(event:AsyncErrorEvent):void {
// ignore AsyncErrorEvent events.
function getError(e:AsyncErrorEvent) {
var myTextBox:TextField = new TextField();
var myText:String = "Bytes loaded";
function TextWithImage()
addChild(myTextBox);
myTextBox.text = myText+netStr.bytesLoaded;
/*--------------< Videoyu Durdurma, Oynatma ve Başa
Alma >------------------*/
stage.addEventListener( KeyboardEvent.KEY_DOWN,
keyPressHandler );
function keyPressHandler( e:KeyboardEvent ):void {
// if the spaceBar is pressed then toggle video play/pause
if( e.charCode == 32 ) {
netStr.togglePause();
play_btn.addEventListener(MouseEvent.MOUSE_DOWN, playVideo);
function playVideo(e:MouseEvent) {
netStr.resume();
removeEventListener(KeyboardEvent.KEY_DOWN, keyPressHandler
pause_btn.addEventListener(MouseEvent.MOUSE_DOWN,
pauseVideo);
function pauseVideo(e:MouseEvent) {
netStr.pause();
stop_btn.addEventListener(MouseEvent.MOUSE_DOWN, stopVideo);
function stopVideo(e:MouseEvent) {
netStr.pause();
netStr.seek(0);
fastforward_btn.addEventListener(MouseEvent.MOUSE_DOWN,doForward);
function doForward(e:MouseEvent):void {
var f:int = 1; //you can schange the skipping time here
netStr.pause();
netStr.seek(netStr.time + f);
netStr.resume();
rewind_btn.addEventListener(MouseEvent.MOUSE_DOWN,doRewind);
function doRewind(e:MouseEvent):void{
var x:int = 2;
netStr.pause();
netStr.seek(netStr.time - x);
netStr.resume();
fullscreen_btn.addEventListener(MouseEvent.MOUSE_DOWN,doFull);
function doFull(e:MouseEvent):void{
stage.displayState = StageDisplayState.FULL_SCREEN;
/*--------------< Videoyu Durdurma, Oynatma ve Başa
Alma / >------------------*/
/*--------------< Video İçin Yükleme Bilgi
Çubuğu >------------------*/
var loaderBg:Sprite = new Sprite();
loaderBg.graphics.beginFill(0xc78f8e);
loaderBg.graphics.drawRect(205 , 378 , 430 , 5);
loaderBg.graphics.endFill();
addChild(loaderBg);
this.addEventListener(Event.ENTER_FRAME, fileLoaded);
var loaderBar:Sprite = new Sprite();
addChild(loaderBar);
function fileLoaded(e:Event) {
var percent:Number = (netStr.bytesLoaded * 100 ) /
netStr.bytesTotal;
loaderBar.graphics.clear();
loaderBar.graphics.beginFill(0xDE2C18);
loaderBar.graphics.drawRect(205 , 378 , percent * 4.32 , 5);
loaderBar.graphics.endFill();
if (percent==100) {
this.removeEventListener(Event.ENTER_FRAME, fileLoaded);
/*--------------< Video İçin Yükleme Bilgi
Çubuğu / >------------------*/
/*--------------< Video Meta Bilgileri
>------------------*/
var metaObject:Object = new Object();
netStr.client = metaObject;
metaObject.onMetaData = getMetaInformation;
var lengthOfVideo:Number = 0;
function getMetaInformation(e:Object):void {
lengthOfVideo = e.duration;
trace("Genişlik :" + e.width);
trace("Yükseklik :" + e.height);
/*--------------< Video Meta Bilgileri /
>------------------*/
/*--------------< Videonun Durum Çubuğu
>------------------*/
//may cause problem part
var GraphicsExample :Sprite = new Sprite();
var size:uint = 10;
var bgColor:uint = 0x999999;
var borderColor:uint = 0x999999;
var borderSize:uint = 0;
var cornerRadius:uint = 9;
var gutter:uint = 5;
var dragBar:Sprite = new Sprite();
var halfSize:uint = Math.round(size / 2);
dragBar.graphics.beginFill(bgColor);
dragBar.graphics.lineStyle(borderSize, borderColor);
dragBar.graphics.drawCircle(halfSize, halfSize, halfSize);
dragBar.graphics.endFill();
dragBar.x=201;
dragBar.y=376;
addChild(dragBar);
var drag:Boolean = false;
this.addEventListener(Event.ENTER_FRAME, setDragBar);
function setDragBar(e:Event) {
if (!drag) {
dragBar.x = ((netStr.time / lengthOfVideo) * 429) + 201;
/*--------------< Videonun Durum Çubuğu /
>------------------*/
/*--------------< Videonun Kaydırma Çubuğu
>------------------*/
dragBar.addEventListener(MouseEvent.MOUSE_DOWN,
startDragging);
dragBar.addEventListener(MouseEvent.MOUSE_UP, stopDragging);
dragBar.buttonMode = true;
var rect:Rectangle = new Rectangle(205,378,429,0);
function startDragging(e:MouseEvent) {
drag = true;
netStr.pause();
dragBar.startDrag(false,rect);
function stopDragging(e:MouseEvent) {
dragBar.stopDrag();
drag = false;
netStr.resume();
this.addEventListener(Event.ENTER_FRAME, reSetVideo);
function reSetVideo(e:Event) {
if (drag) {
netStr.seek(Math.floor(((dragBar.x-201) / 429) *
lengthOfVideo ));
/*--------------< Videonun Kaydırma Çubuğu
/ >------------------*/
netStr.addEventListener(NetStatusEvent.NET_STATUS,
netStatusHandler1);
function netStatusHandler1(e:NetStatusEvent):void
switch (e.info.code)
case "NetStream.Seek.InvalidTime":
trace("You have seeked too far ahead, the video hasn't fully
loaded yet");
break;
case "NetStream.Play.StreamNotFound":
trace("Unable to locate video");
break;
/*--------------< Video Ses Kontrolü
>------------------*/
sound_btn.addEventListener(MouseEvent.MOUSE_DOWN, setSound);
var checkSound:Boolean = true;
var soundTrans:SoundTransform = new SoundTransform();
function setSound(e:MouseEvent) {
if (checkSound) {
soundTrans.volume = 0;
checkSound = false;
} else {
soundTrans.volume = 1;
checkSound =true;
netStr.soundTransform = soundTrans;
/*--------------< Video Ses Kontrolü /
>------------------*/
[/code] -
Problem with previous purchase?
i have just tried to update one of my free apps, and it says there was a problem with my previous purchase, it directed me to my billing information, (baring in mind this is for a free app) and i re-entered it all several times but it is still telling me that there was a problem with the previous purchase? what do i do?? PLEASE HELP!!
Hi lewis,
From Texas Mac Man:
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
Hope this helps!
Cheers,
GB -
[SOLVED] Problem with second SATA drive
My laptop has two hard drive bays, and just recently I added a second SATA drive (moved it from my old laptop) to the extra bay.
Now, anytime the second hard drive /dev/sdb has any heavy disk activity, it appears to cause a shutdown of the SATA port for the first drive (/dev/sda)! Though the second drive is still fine, and I can still write to it until the system crashes from the root drive (on /dev/sda) being shutdown.
If I don't mount and use the second drive, the first drive works just fine, and I can pound it with traffic without issue.
I can reproduce this problem by copying large amounts of data to drive 2.
This is when I get in my dmesg when the first SATA drive shuts down:
[ 3013.249525] ata1.00: exception Emask 0x0 SAct 0x7ff SErr 0x0 action 0x6 frozen
[ 3013.249532] ata1.00: failed command: READ FPDMA QUEUED
[ 3013.249539] ata1.00: cmd 60/08:00:78:b8:ba/00:00:24:00:00/40 tag 0 ncq 4096 in
[ 3013.249539] res 40/00:00:00:4f:c2/00:00:00:00:00/40 Emask 0x4 (timeout)
[ 3013.249543] ata1.00: status: { DRDY }
[ 3013.249545] ata1.00: failed command: WRITE FPDMA QUEUED
[ 3013.249559] ata1.00: cmd 61/08:08:b8:60:7b/00:00:29:00:00/40 tag 1 ncq 4096 out
[ 3013.249559] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3013.249562] ata1.00: status: { DRDY }
[ 3013.249564] ata1.00: failed command: WRITE FPDMA QUEUED
[ 3013.249568] ata1.00: cmd 61/08:10:c0:60:7b/00:00:29:00:00/40 tag 2 ncq 4096 out
[ 3013.249568] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3013.249570] ata1.00: status: { DRDY }
[ 3013.249572] ata1.00: failed command: WRITE FPDMA QUEUED
[ 3013.249576] ata1.00: cmd 61/08:18:c8:60:7b/00:00:29:00:00/40 tag 3 ncq 4096 out
[ 3013.249576] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3013.249578] ata1.00: status: { DRDY }
[ 3013.249580] ata1.00: failed command: WRITE FPDMA QUEUED
[ 3013.249585] ata1.00: cmd 61/08:20:48:12:d7/00:00:18:00:00/40 tag 4 ncq 4096 out
[ 3013.249585] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3013.249587] ata1.00: status: { DRDY }
[ 3013.249589] ata1.00: failed command: WRITE FPDMA QUEUED
[ 3013.249593] ata1.00: cmd 61/08:28:28:63:38/00:00:19:00:00/40 tag 5 ncq 4096 out
[ 3013.249593] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3013.249595] ata1.00: status: { DRDY }
[ 3013.249597] ata1.00: failed command: WRITE FPDMA QUEUED
[ 3013.249601] ata1.00: cmd 61/08:30:28:6f:38/00:00:19:00:00/40 tag 6 ncq 4096 out
[ 3013.249601] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3013.249603] ata1.00: status: { DRDY }
[ 3013.249605] ata1.00: failed command: WRITE FPDMA QUEUED
[ 3013.249609] ata1.00: cmd 61/08:38:28:98:ae/00:00:25:00:00/40 tag 7 ncq 4096 out
[ 3013.249609] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3013.249611] ata1.00: status: { DRDY }
[ 3013.249613] ata1.00: failed command: WRITE FPDMA QUEUED
[ 3013.249617] ata1.00: cmd 61/08:40:d8:79:3b/00:00:25:00:00/40 tag 8 ncq 4096 out
[ 3013.249617] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3013.249619] ata1.00: status: { DRDY }
[ 3013.249621] ata1.00: failed command: WRITE FPDMA QUEUED
[ 3013.249625] ata1.00: cmd 61/08:48:08:98:b6/00:00:18:00:00/40 tag 9 ncq 4096 out
[ 3013.249625] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3013.249627] ata1.00: status: { DRDY }
[ 3013.249629] ata1.00: failed command: WRITE FPDMA QUEUED
[ 3013.249633] ata1.00: cmd 61/08:50:10:98:36/00:00:19:00:00/40 tag 10 ncq 4096 out
[ 3013.249633] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3013.249636] ata1.00: status: { DRDY }
[ 3013.249640] ata1: hard resetting link
[ 3013.575549] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[ 3013.576784] ata1.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by device (Stat=0x51 Err=0x04)
[ 3013.578334] ata1.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by device (Stat=0x51 Err=0x04)
[ 3013.578588] ata1.00: configured for UDMA/133
[ 3013.592223] ata1.00: device reported invalid CHS sector 0
[ 3013.592233] ata1.00: device reported invalid CHS sector 0
[ 3013.592238] ata1.00: device reported invalid CHS sector 0
[ 3013.592242] ata1.00: device reported invalid CHS sector 0
[ 3013.592246] ata1.00: device reported invalid CHS sector 0
[ 3013.592250] ata1.00: device reported invalid CHS sector 0
[ 3013.592254] ata1.00: device reported invalid CHS sector 0
[ 3013.592258] ata1.00: device reported invalid CHS sector 0
[ 3013.592263] ata1.00: device reported invalid CHS sector 0
[ 3013.592267] ata1.00: device reported invalid CHS sector 0
[ 3013.592271] ata1.00: device reported invalid CHS sector 0
[ 3013.592302] sd 0:0:0:0: [sda]
[ 3013.592306] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.592310] sd 0:0:0:0: [sda]
[ 3013.592313] Sense Key : 0xb [current] [descriptor]
[ 3013.592320] Descriptor sense data with sense descriptors (in hex):
[ 3013.592323] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.592342] 00 00 00 00
[ 3013.592351] sd 0:0:0:0: [sda]
[ 3013.592353] ASC=0x0 ASCQ=0x0
[ 3013.592358] sd 0:0:0:0: [sda] CDB:
[ 3013.592361] cdb[0]=0x28: 28 00 24 ba b8 78 00 00 08 00
[ 3013.592376] end_request: I/O error, dev sda, sector 616216696
[ 3013.592414] sd 0:0:0:0: [sda]
[ 3013.592417] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.592421] sd 0:0:0:0: [sda]
[ 3013.592423] Sense Key : 0xb [current] [descriptor]
[ 3013.592428] Descriptor sense data with sense descriptors (in hex):
[ 3013.592431] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.592449] 00 00 00 00
[ 3013.592458] sd 0:0:0:0: [sda]
[ 3013.592460] ASC=0x0 ASCQ=0x0
[ 3013.592465] sd 0:0:0:0: [sda] CDB:
[ 3013.592467] cdb[0]=0x2a: 2a 00 29 7b 60 b8 00 00 08 00
[ 3013.592482] end_request: I/O error, dev sda, sector 695951544
[ 3013.592505] sd 0:0:0:0: [sda]
[ 3013.592508] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.592512] sd 0:0:0:0: [sda]
[ 3013.592514] Sense Key : 0xb [current] [descriptor]
[ 3013.592519] Descriptor sense data with sense descriptors (in hex):
[ 3013.592522] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.592540] 00 00 00 00
[ 3013.592549] sd 0:0:0:0: [sda]
[ 3013.592551] ASC=0x0 ASCQ=0x0
[ 3013.592556] sd 0:0:0:0: [sda] CDB:
[ 3013.592558] cdb[0]=0x2a: 2a 00 29 7b 60 c0 00 00 08 00
[ 3013.592572] end_request: I/O error, dev sda, sector 695951552
[ 3013.592583] sd 0:0:0:0: [sda]
[ 3013.592586] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.592589] sd 0:0:0:0: [sda]
[ 3013.592592] Sense Key : 0xb [current] [descriptor]
[ 3013.592597] Descriptor sense data with sense descriptors (in hex):
[ 3013.592599] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.592618] 00 00 00 00
[ 3013.592626] sd 0:0:0:0: [sda]
[ 3013.592628] ASC=0x0 ASCQ=0x0
[ 3013.592632] sd 0:0:0:0: [sda] CDB:
[ 3013.592635] cdb[0]=0x2a: 2a 00 29 7b 60 c8 00 00 08 00
[ 3013.592649] end_request: I/O error, dev sda, sector 695951560
[ 3013.592665] sd 0:0:0:0: [sda]
[ 3013.592668] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.592671] sd 0:0:0:0: [sda]
[ 3013.592673] Sense Key : 0xb [current] [descriptor]
[ 3013.592678] Descriptor sense data with sense descriptors (in hex):
[ 3013.592684] Aborting journal on device dm-0-8.
[ 3013.592701] EXT4-fs error (device dm-0) in ext4_reserve_inode_write:4476: Journal has aborted
[ 3013.592687] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.592723] 00 00 00 00
[ 3013.592729] sd 0:0:0:0: [sda]
[ 3013.592730] ASC=0x0 ASCQ=0x0
[ 3013.592733] sd 0:0:0:0: [sda] CDB:
[ 3013.592735] cdb[0]=0x2a: 2a 00 18 d7 12 48 00 00 08 00
[ 3013.592744] end_request: I/O error, dev sda, sector 416748104
[ 3013.592752] Buffer I/O error on device dm-0, logical block 266057
[ 3013.592760] EXT4-fs warning (device dm-0): ext4_end_bio:250: I/O error writing to inode 5902184 (offset 258048 size 4096 starting block 266057)
[ 3013.592766] sd 0:0:0:0: [sda]
[ 3013.592768] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.592771] sd 0:0:0:0: [sda]
[ 3013.592772] Sense Key : 0xb [current] [descriptor]
[ 3013.592776] Descriptor sense data with sense descriptors (in hex):
[ 3013.592778] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.592790] 00 00 00 00
[ 3013.592795] sd 0:0:0:0: [sda]
[ 3013.592797] ASC=0x0 ASCQ=0x0
[ 3013.592800] sd 0:0:0:0: [sda] CDB:
[ 3013.592801] cdb[0]=0x2a: 2a 00 19 38 63 28 00 00 08 00
[ 3013.592811] end_request: I/O error, dev sda, sector 423125800
[ 3013.592817] Buffer I/O error on device dm-0, logical block 1063269
[ 3013.592822] EXT4-fs warning (device dm-0): ext4_end_bio:250: I/O error writing to inode 5898577 (offset 970752 size 4096 starting block 1063269)
[ 3013.592842] sd 0:0:0:0: [sda]
[ 3013.592845] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.592849] sd 0:0:0:0: [sda]
[ 3013.592851] Sense Key : 0xb [current] [descriptor]
[ 3013.592856] Descriptor sense data with sense descriptors (in hex):
[ 3013.592859] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.592877] 00 00 00 00
[ 3013.592885] sd 0:0:0:0: [sda]
[ 3013.592887] ASC=0x0 ASCQ=0x0
[ 3013.592892] sd 0:0:0:0: [sda] CDB:
[ 3013.592894] cdb[0]=0x2a: 2a 00 19 38 6f 28 00 00 08 00
[ 3013.592908] end_request: I/O error, dev sda, sector 423128872
[ 3013.592915] Buffer I/O error on device dm-0, logical block 1063653
[ 3013.592922] EXT4-fs warning (device dm-0): ext4_end_bio:250: I/O error writing to inode 5902187 (offset 1171456 size 4096 starting block 1063653)
[ 3013.592931] sd 0:0:0:0: [sda]
[ 3013.592934] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.592937] sd 0:0:0:0: [sda]
[ 3013.592940] Sense Key : 0xb [current] [descriptor]
[ 3013.592945] Descriptor sense data with sense descriptors (in hex):
[ 3013.592947] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.592966] 00 00 00 00
[ 3013.592974] sd 0:0:0:0: [sda]
[ 3013.592976] ASC=0x0 ASCQ=0x0
[ 3013.592980] sd 0:0:0:0: [sda] CDB:
[ 3013.592983] cdb[0]=0x2a: 2a 00 25 ae 98 28 00 00 08 00
[ 3013.592997] end_request: I/O error, dev sda, sector 632199208
[ 3013.593006] Buffer I/O error on device dm-0, logical block 27197445
[ 3013.593018] EXT4-fs warning (device dm-0): ext4_end_bio:250: I/O error writing to inode 6425165 (offset 151552 size 4096 starting block 27197445)
[ 3013.593028] sd 0:0:0:0: [sda]
[ 3013.593031] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.593034] sd 0:0:0:0: [sda]
[ 3013.593037] Sense Key : 0xb [current] [descriptor]
[ 3013.593042] Descriptor sense data with sense descriptors (in hex):
[ 3013.593045] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.593063] 00 00 00 00
[ 3013.593071] sd 0:0:0:0: [sda]
[ 3013.593073] ASC=0x0 ASCQ=0x0
[ 3013.593078] sd 0:0:0:0: [sda] CDB:
[ 3013.593085] EXT4-fs error (device dm-0) in ext4_reserve_inode_write:4476: Journal has aborted
[ 3013.593089] cdb[0]=0x2a: 2a 00 25 3b 79 d8 00 00 08 00
[ 3013.593104] end_request: I/O error, dev sda, sector 624654808
[ 3013.593111] Buffer I/O error on device dm-0, logical block 26254395
[ 3013.593115] lost page write due to I/O error on dm-0
[ 3013.593126] sd 0:0:0:0: [sda]
[ 3013.593129] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.593132] sd 0:0:0:0: [sda]
[ 3013.593135] Sense Key : 0xb [current] [descriptor]
[ 3013.593140] Descriptor sense data with sense descriptors (in hex):
[ 3013.593142] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.593161] 00 00 00 00
[ 3013.593169] sd 0:0:0:0: [sda]
[ 3013.593171] ASC=0x0 ASCQ=0x0
[ 3013.593175] sd 0:0:0:0: [sda] CDB:
[ 3013.593178] cdb[0]=0x2a: 2a 00 18 b6 98 08 00 00 08 00
[ 3013.593192] end_request: I/O error, dev sda, sector 414619656
[ 3013.593198] Buffer I/O error on device dm-0, logical block 1
[ 3013.593201] lost page write due to I/O error on dm-0
[ 3013.593211] sd 0:0:0:0: [sda]
[ 3013.593213] Result: hostbyte=0x00 driverbyte=0x08
[ 3013.593217] sd 0:0:0:0: [sda]
[ 3013.593219] Sense Key : 0xb [current] [descriptor]
[ 3013.593224] Descriptor sense data with sense descriptors (in hex):
[ 3013.593227] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3013.593245] 00 00 00 00
[ 3013.593253] sd 0:0:0:0: [sda]
[ 3013.593256] ASC=0x0 ASCQ=0x0
[ 3013.593260] sd 0:0:0:0: [sda] CDB:
[ 3013.593262] cdb[0]=0x2a: 2a 00 19 36 98 10 00 00 08 00
[ 3013.593277] end_request: I/O error, dev sda, sector 423008272
[ 3013.593283] Buffer I/O error on device dm-0, logical block 1048578
[ 3013.593286] lost page write due to I/O error on dm-0
[ 3013.593298] ata1: EH complete
[ 3013.595707] EXT4-fs error (device dm-0) in ext4_dirty_inode:4603: Journal has aborted
[ 3013.596581] EXT4-fs error (device dm-0): ext4_journal_start_sb:370: Detected aborted journal
[ 3013.596591] EXT4-fs (dm-0): Remounting filesystem read-only
[ 3020.421558] journal commit I/O error
[ 3020.421570] journal commit I/O error
[ 3020.421574] journal commit I/O error
[ 3020.421578] journal commit I/O error
[ 3020.421581] journal commit I/O error
[ 3147.052191] ata1.00: exception Emask 0x0 SAct 0xf SErr 0x0 action 0x6 frozen
[ 3147.052197] ata1.00: failed command: READ FPDMA QUEUED
[ 3147.052209] ata1.00: cmd 60/50:00:d0:48:99/00:00:1c:00:00/40 tag 0 ncq 40960 in
[ 3147.052209] res 40/00:00:00:4f:c2/00:00:00:00:00/40 Emask 0x4 (timeout)
[ 3147.052212] ata1.00: status: { DRDY }
[ 3147.052213] ata1.00: failed command: READ FPDMA QUEUED
[ 3147.052218] ata1.00: cmd 60/18:08:28:49:99/00:00:1c:00:00/40 tag 1 ncq 12288 in
[ 3147.052218] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3147.052220] ata1.00: status: { DRDY }
[ 3147.052221] ata1.00: failed command: READ FPDMA QUEUED
[ 3147.052226] ata1.00: cmd 60/88:10:48:49:99/00:00:1c:00:00/40 tag 2 ncq 69632 in
[ 3147.052226] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3147.052228] ata1.00: status: { DRDY }
[ 3147.052229] ata1.00: failed command: READ FPDMA QUEUED
[ 3147.052234] ata1.00: cmd 60/20:18:00:a4:ba/00:00:24:00:00/40 tag 3 ncq 16384 in
[ 3147.052234] res 40/00:00:00:00:00/00:00:00:00:00/00 Emask 0x4 (timeout)
[ 3147.052236] ata1.00: status: { DRDY }
[ 3147.052239] ata1: hard resetting link
[ 3147.378368] ata1: SATA link up 3.0 Gbps (SStatus 123 SControl 300)
[ 3148.066853] ata1.00: ACPI cmd ef/5a:00:00:00:00:a0 (SET FEATURES) succeeded
[ 3148.069139] ata1.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by device (Stat=0x51 Err=0x04)
[ 3148.069393] ata1.00: configured for UDMA/133
[ 3148.080059] ata1.00: device reported invalid CHS sector 0
[ 3148.080066] ata1.00: device reported invalid CHS sector 0
[ 3148.080071] ata1.00: device reported invalid CHS sector 0
[ 3148.080075] ata1.00: device reported invalid CHS sector 0
[ 3148.080112] sd 0:0:0:0: [sda]
[ 3148.080114] Result: hostbyte=0x00 driverbyte=0x08
[ 3148.080117] sd 0:0:0:0: [sda]
[ 3148.080118] Sense Key : 0xb [current] [descriptor]
[ 3148.080123] Descriptor sense data with sense descriptors (in hex):
[ 3148.080125] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3148.080136] 00 00 00 00
[ 3148.080140] sd 0:0:0:0: [sda]
[ 3148.080142] ASC=0x0 ASCQ=0x0
[ 3148.080145] sd 0:0:0:0: [sda] CDB:
[ 3148.080146] cdb[0]=0x28: 28 00 1c 99 48 d0 00 00 50 00
[ 3148.080156] end_request: I/O error, dev sda, sector 479807696
[ 3148.080170] sd 0:0:0:0: [sda]
[ 3148.080171] Result: hostbyte=0x00 driverbyte=0x08
[ 3148.080173] sd 0:0:0:0: [sda]
[ 3148.080175] Sense Key : 0xb [current] [descriptor]
[ 3148.080178] Descriptor sense data with sense descriptors (in hex):
[ 3148.080180] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3148.080190] 00 00 00 00
[ 3148.080195] sd 0:0:0:0: [sda]
[ 3148.080196] ASC=0x0 ASCQ=0x0
[ 3148.080199] sd 0:0:0:0: [sda] CDB:
[ 3148.080200] cdb[0]=0x28: 28 00 1c 99 49 28 00 00 18 00
[ 3148.080209] end_request: I/O error, dev sda, sector 479807784
[ 3148.080216] sd 0:0:0:0: [sda]
[ 3148.080218] Result: hostbyte=0x00 driverbyte=0x08
[ 3148.080220] sd 0:0:0:0: [sda]
[ 3148.080221] Sense Key : 0xb [current] [descriptor]
[ 3148.080224] Descriptor sense data with sense descriptors (in hex):
[ 3148.080225] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3148.080236] 00 00 00 00
[ 3148.080241] sd 0:0:0:0: [sda]
[ 3148.080242] ASC=0x0 ASCQ=0x0
[ 3148.080245] sd 0:0:0:0: [sda] CDB:
[ 3148.080246] cdb[0]=0x28: 28 00 1c 99 49 48 00 00 88 00
[ 3148.080254] end_request: I/O error, dev sda, sector 479807816
[ 3148.080267] sd 0:0:0:0: [sda]
[ 3148.080268] Result: hostbyte=0x00 driverbyte=0x08
[ 3148.080270] sd 0:0:0:0: [sda]
[ 3148.080272] Sense Key : 0xb [current] [descriptor]
[ 3148.080274] Descriptor sense data with sense descriptors (in hex):
[ 3148.080276] 72 0b 00 00 00 00 00 0c 00 0a 80 00 00 00 00 00
[ 3148.080287] 00 00 00 00
[ 3148.080291] sd 0:0:0:0: [sda]
[ 3148.080293] ASC=0x0 ASCQ=0x0
[ 3148.080295] sd 0:0:0:0: [sda] CDB:
[ 3148.080296] cdb[0]=0x28: 28 00 24 ba a4 00 00 00 20 00
[ 3148.080305] end_request: I/O error, dev sda, sector 616211456
[ 3148.080315] ata1: EH complete
I have experimented, and found that if I turn off NCQ on the kernel command line in my bootloader (libata.force=noncq), that it takes longer before the problem occurs. Though, if I write enough to the second drive, it does still happen after a while, just greatly reduced its chances of happening.
Is it possible that the old drive (sdb) is causing the problem? I noticed that it is much noisier than I remember when the drive head moves around.
Another curiosity while I was trying to duplicate the problem:
- I start a large file copy from sda -> sdb
- At the same time in another terminal, I do "find / -print"
- When I hear the drive 2 head moving, it pauses the output of the "find" command.
Every time I hear the head move, I see the find output pause. Its almost like the drive seek on drive 2 causes the whole Sata controller to pause while the head moves. Very odd!
Anyone have any ideas? I think the next thing I will try is borrow a drive from another machine, and do the big write to it to see if I get the same results.
If it is of any help, here is some more info on the laptop:
lspci:
00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port (rev 09)
00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05)
00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5)
00:1c.2 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 3 (rev b5)
00:1c.3 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 4 (rev b5)
00:1c.5 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 6 (rev b5)
00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05)
00:1f.0 ISA bridge: Intel Corporation HM67 Express Chipset Family LPC Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05)
01:00.0 VGA compatible controller: NVIDIA Corporation Device 1251 (rev a1)
01:00.1 Audio device: NVIDIA Corporation GF116 High Definition Audio Controller (rev a1)
07:00.0 Ethernet controller: Atheros Communications Inc. AR8151 v2.0 Gigabit Ethernet (rev c0)
0d:00.0 Network controller: Intel Corporation Centrino Advanced-N + WiMAX 6250 (rev 5e)
13:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5209 PCI Express Card Reader (rev 01)
13:00.1 SD Host controller: Realtek Semiconductor Co., Ltd. RTS5209 PCI Express Card Reader (rev 01)
19:00.0 USB controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 04)
cat /proc/interrupts:
CPU0 CPU1 CPU2 CPU3 CPU4 CPU5 CPU6 CPU7
0: 50 0 0 0 0 0 0 0 IO-APIC-edge timer
1: 958 0 0 0 0 0 0 0 IO-APIC-edge i8042
8: 1 0 0 0 0 0 0 0 IO-APIC-edge rtc0
9: 1675 0 0 0 0 0 0 0 IO-APIC-fasteoi acpi
12: 12257 0 0 0 0 0 0 0 IO-APIC-edge i8042
16: 24769 0 0 0 0 0 0 0 IO-APIC-fasteoi ehci_hcd:usb1, mmc0, nvidia
17: 142 0 0 0 0 0 0 0 IO-APIC-fasteoi snd_hda_intel
19: 0 0 0 0 0 0 0 0 IO-APIC-fasteoi rts_pstor
23: 1937 0 0 0 0 0 0 0 IO-APIC-fasteoi ehci_hcd:usb4
41: 1 0 0 0 0 0 0 0 PCI-MSI-edge xhci_hcd
42: 0 0 0 0 0 0 0 0 PCI-MSI-edge xhci_hcd
43: 0 0 0 0 0 0 0 0 PCI-MSI-edge xhci_hcd
44: 0 0 0 0 0 0 0 0 PCI-MSI-edge xhci_hcd
45: 0 0 0 0 0 0 0 0 PCI-MSI-edge xhci_hcd
46: 0 0 0 0 0 0 0 0 PCI-MSI-edge xhci_hcd
47: 0 0 0 0 0 0 0 0 PCI-MSI-edge xhci_hcd
48: 0 0 0 0 0 0 0 0 PCI-MSI-edge xhci_hcd
49: 19406 0 0 0 0 0 0 0 PCI-MSI-edge iwlwifi
50: 36099 0 0 0 0 0 0 0 PCI-MSI-edge ahci
51: 14 0 0 0 0 0 0 0 PCI-MSI-edge mei
52: 386378 0 0 0 0 0 0 0 PCI-MSI-edge snd_hda_intel
53: 56803 0 0 0 0 0 0 0 PCI-MSI-edge eth0
NMI: 34 5 19 5 18 4 13 4 Non-maskable interrupts
LOC: 77964 17705 161241 14302 187823 16150 56845 12750 Local timer interrupts
SPU: 0 0 0 0 0 0 0 0 Spurious interrupts
PMI: 34 5 19 5 18 4 13 4 Performance monitoring interrupts
IWI: 0 0 0 0 0 0 0 0 IRQ work interrupts
RTR: 7 0 0 0 0 0 0 0 APIC ICR read retries
RES: 13721 7023 304 110 175 110 213 123 Rescheduling interrupts
CAL: 6941 7677 2774 7670 5804 7568 7655 7673 Function call interrupts
TLB: 366 545 268 179 310 272 212 166 TLB shootdowns
TRM: 0 0 0 0 0 0 0 0 Thermal event interrupts
THR: 0 0 0 0 0 0 0 0 Threshold APIC interrupts
MCE: 0 0 0 0 0 0 0 0 Machine check exceptions
MCP: 29 29 29 29 29 29 29 29 Machine check polls
ERR: 0
MIS: 0
smartctl --all /dev/sda
smartctl 5.43 2012-06-30 r3573 [x86_64-linux-3.5.3-1-ARCH] (local build)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF INFORMATION SECTION ===
Device Model: ST9500423AS
Serial Number: 5WS354LM
LU WWN Device Id: 5 000c50 044bb741b
Firmware Version: 0005DEM1
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Thu Sep 13 15:26:14 2012 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 0) seconds.
Offline data collection
capabilities: (0x73) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 105) minutes.
Conveyance self-test routine
recommended polling time: ( 3) minutes.
SCT capabilities: (0x303f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 113 099 006 Pre-fail Always - 54715920
3 Spin_Up_Time 0x0003 098 098 085 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 099 099 020 Old_age Always - 1114
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 069 060 030 Pre-fail Always - 10214892
9 Power_On_Hours 0x0032 098 098 000 Old_age Always - 2030
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 559
184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Command_Timeout 0x0032 100 098 000 Old_age Always - 8590065667
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 053 049 045 Old_age Always - 47 (Min/Max 47/51)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 17
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 871
193 Load_Cycle_Count 0x0032 039 039 000 Old_age Always - 122293
194 Temperature_Celsius 0x0022 047 051 000 Old_age Always - 47 (0 17 0 0 0)
195 Hardware_ECC_Recovered 0x001a 113 099 000 Old_age Always - 54715920
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 67229123085518
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 1947733828
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 2798982459
254 Free_Fall_Sensor 0x0032 001 001 000 Old_age Always - 899
SMART Error Log Version: 1
ATA Error Count: 8 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 8 occurred at disk power-on lifetime: 2017 hours (84 days + 1 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
04 71 09 a9 00 80 e0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
a1 00 00 00 00 00 a0 00 05:21:04.438 IDENTIFY PACKET DEVICE
ec 00 00 00 00 00 a0 00 05:21:04.438 IDENTIFY DEVICE
00 00 00 00 00 00 00 ff 05:21:04.124 NOP [Abort queued commands]
a1 00 00 00 00 00 a0 00 05:20:59.118 IDENTIFY PACKET DEVICE
ec 00 00 00 00 00 a0 00 05:20:59.118 IDENTIFY DEVICE
Error 7 occurred at disk power-on lifetime: 2017 hours (84 days + 1 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
04 71 09 a9 00 80 e0
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
ec 00 00 00 00 00 a0 00 05:21:04.438 IDENTIFY DEVICE
00 00 00 00 00 00 00 ff 05:21:04.124 NOP [Abort queued commands]
a1 00 00 00 00 00 a0 00 05:20:59.118 IDENTIFY PACKET DEVICE
ec 00 00 00 00 00 a0 00 05:20:59.118 IDENTIFY DEVICE
00 00 00 00 00 00 00 ff 05:20:58.805 NOP [Abort queued commands]
Error 6 occurred at disk power-on lifetime: 2017 hours (84 days + 1 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
04 71 09 a9 00 80 e0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
a1 00 00 00 00 00 a0 00 05:20:59.118 IDENTIFY PACKET DEVICE
ec 00 00 00 00 00 a0 00 05:20:59.118 IDENTIFY DEVICE
00 00 00 00 00 00 00 ff 05:20:58.805 NOP [Abort queued commands]
a1 00 00 00 00 00 a0 00 05:20:58.761 IDENTIFY PACKET DEVICE
ec 00 00 00 00 00 a0 00 05:20:58.725 IDENTIFY DEVICE
Error 5 occurred at disk power-on lifetime: 2017 hours (84 days + 1 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
04 71 09 a9 00 80 e0
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
ec 00 00 00 00 00 a0 00 05:20:59.118 IDENTIFY DEVICE
00 00 00 00 00 00 00 ff 05:20:58.805 NOP [Abort queued commands]
a1 00 00 00 00 00 a0 00 05:20:58.761 IDENTIFY PACKET DEVICE
ec 00 00 00 00 00 a0 00 05:20:58.725 IDENTIFY DEVICE
2f 00 01 10 00 00 a0 00 05:20:58.724 READ LOG EXT
Error 4 occurred at disk power-on lifetime: 2017 hours (84 days + 1 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
04 71 09 a9 00 80 e0 Device Fault; Error: ABRT
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
a1 00 00 00 00 00 a0 00 05:20:58.761 IDENTIFY PACKET DEVICE
ec 00 00 00 00 00 a0 00 05:20:58.725 IDENTIFY DEVICE
2f 00 01 10 00 00 a0 00 05:20:58.724 READ LOG EXT
61 00 08 ff ff ff 4f 00 05:20:58.724 WRITE FPDMA QUEUED
61 00 08 ff ff ff 4f 00 05:20:58.724 WRITE FPDMA QUEUED
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 6 -
# 2 Short offline Aborted by host 90% 1 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
smartctl --all /dev/sdb
smartctl 5.43 2012-06-30 r3573 [x86_64-linux-3.5.3-1-ARCH] (local build)
Copyright (C) 2002-12 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF INFORMATION SECTION ===
Model Family: SAMSUNG SpinPoint M6
Device Model: SAMSUNG HM320JI
Serial Number: S16LJF0QB02815
LU WWN Device Id: 5 0f0000 001202815
Firmware Version: 2SS00_01
User Capacity: 320,072,933,376 bytes [320 GB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 7
ATA Standard is: ATA/ATAPI-7 T13 1532D revision 0
Local Time is: Thu Sep 13 15:27:10 2012 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 110) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 110) minutes.
SCT capabilities: (0x003f) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 100 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0007 252 252 025 Pre-fail Always - 2562
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 810
5 Reallocated_Sector_Ct 0x0033 252 252 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000e 252 252 051 Old_age Always - 0
8 Seek_Time_Performance 0x0024 252 252 015 Old_age Offline - 0
9 Power_On_Hours 0x0032 092 092 000 Old_age Always - 4842
10 Spin_Retry_Count 0x0032 252 252 051 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 440
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 154
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 71
194 Temperature_Celsius 0x0022 073 073 000 Old_age Always - 55 (Min/Max 17/55)
195 Hardware_ECC_Recovered 0x001a 100 100 000 Old_age Always - 1
196 Reallocated_Event_Count 0x0032 252 252 000 Old_age Always - 0
197 Current_Pending_Sector 0x0012 252 252 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 252 252 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0036 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x000a 100 100 000 Old_age Always - 0
201 Soft_Read_Error_Rate 0x0032 252 252 000 Old_age Always - 0
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 534
225 Load_Cycle_Count 0x0032 077 077 000 Old_age Always - 236803
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
Note: selective self-test log revision number (0) not 1 implies that no selective self-test has ever been run
SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Last edited by johni (2012-09-16 00:46:54)It appears my drive one really is failing. It was the first drive and not the second making the loud head seek sound. I borrowed another drive from a friend, and copied my drive one to it. No problems with the new drive in place.
-
Problems with plugins after upgrading to win8
Hi
I made the upgrade to Windows 8 and now several PS plugins causes Photoshop CS6 to "Stop Working And need to close". I have uninstalled
and reinstalled plugins and still the same problem. As this happens with different plugins from different vendors I am led to believe this is
not a 3rd party problem, but rather a problem with PS in win8. Happens with plugins from Niksoft and RedGiant. Needless to say I have
all the latest software and updates - legally purchased.
I haven't done much research into this, posting here is my first step after googeling didn't help. Is this a common problem? Does anyone
know a fix to this? It's of such importance that I am already considering reinstalling win7.As an update on this,
After I installed the latest Windows Update system fix packages that were released today most of the plugins now work. I am not 100% sure I can credit MS with fixing this, as I fiddled with alot with my graphics card trying to make this work at the same time as I updated. I will have to do some more testing on this to able to say exactly what was the problem.
I'm installing win7+ps on a virtual machine so I can use that when absolutely needed for the plugins still not working - guess I can live with that until certain 3rd party vendors sort things out.
Allright Noel, I get your point - but you have to be downright difficult to be reading my initial question as if I was seeking support on 3rd party software as such. -
Lots of problems with newer MacBook Pro
I bought my first Mac about a year and a half ago. Unfortunately I've had lots of problems with it. I need to get it repaired, but I'm not sure what's wrong. I live in Thailand so I want to have some idea of what's going on before taking it to a shop (so they don't try to price gouge me).
The first problem happened about 9 months after i bought it. The computer would become incredibly slow. Sometimes it would take 15 minutes to boot up and sometimes it wouldn't boot up at all. But sometimes it was fine. If it did boot up, sometimes when I'd go into a folder in Finder, nothing would show up. The spinning loader graphic would just spin at the bottom of the Finder window. I ran a disk check and it said it found multiple errors that could not be fixed. I erased the hard drive and reinstalled Lion and everything seemed fine. Since I live in Thailand and I need my computer for work, I didn't want to ship it off to Apple to be fixed. It seemed fine after formatting the hard drive, so I figured it was fixed.
About 3 months later the problem came back, but much worse. I couldn't boot up or anything. I took it to a small Mac repair shop because at this point the 1 year warranty had expired. Of course inside the shop it booted up fine and I had to explain to the guy that for 5 days I haven't even been able to turn it on. Finally after restarting 4 times it began slowing down and he could see what I was experiencing. He said he could try replacing the hard drive, but couldn't guarantee it would fix it. I needed my computer badly at this point so I said let's try. I came back a couple days later and he had transferred everything to the new hard drive and installed it. Everything seemed to be working fine.
That worked, although sometimes (rarely) something weird would happen, like the computer would just shut down for no reason. But, the DVD drive stopped working. It loads a disc OK, but it can't read it and won't burn a DVD. One time it wouldn't eject my DVD for about 30 minutes. I was trying everything I could find on Google. Finally it spit it out.
Now, about 6 months later, I was watching a movie and about 10 small colored boxes popped up on the screen. They went away after a few seconds, so I closed my movie and went to shut down my computer. The entire screen then filled with horizontal rainbow colored static. It stayed for about 30 seconds, then the screen turned grey. I could hear and feel the fans blowing at full speed.
And then for about a full day it went away, until earlier today. As I was backing up all my files I played a quick part of a movie. The same squares popped up on the screen so I immediately closed the movie and they went away.
I finished backing up and then erased the hard disk. I started installing Mountain Lion, and it stopped at about 75%. I canceled the installer and restarted. After a few seconds the screen turned solid blue with white staticky lines. And now that happens every time I turn on the computer after about 30 seconds. There's no operating system because before I can even get to the installer before the screen goes.
Sorry for the huge amount of info. I just don't have enough experience with Macs to know what's going on. My current issue resembles a video card problem, the issues before resemble a hard drive and DVD drive issue. Replacing the hard drive fixed it temporarily. Could a problem with the logic board cause all of these issues?
Thanks for any help with this.A few things to note...
If you had contacted Apple about each of the issues that you reported here, they would have kept a log of the problems that would help them determine whether to continue support after the warranty expires.
You might consider asking about "Flat Rate Repair Pricing." See the discussion thread here and note that some users report that the flat rate repair pricing is only available in the U.S. and Japan.
gavin310 wrote:
(typically they just ship your computer to Singapore instead of working on it "in-house" from what I read).
Actually, I had great experiences with two different macs sent to the repair depot. One computer had narcolepsy on day one. Apple sent me a box, I packed up the PB and dropped it off at UPS. Apple fixed and returned to my house two days later. The second MBP had a known video card problem. I took it to an Apple Store Genius who ran a specifc test and deduct that it was the known defective video card. The store was out of parts and ordering would take a week. Knowing my past experience with the Repair Depot, I ask for that option. The genius took my MBP and shipped it to the depot that night. Three days later, I received the fixed MBP and on the work order, their tests showed failed fans that they also replaced. Three or four weeks later, the Apple Store called to tell me they got the video card in stock.
Gather up your grit, perseverance, and persistence before contacting Apple. Try bypassing phone support by contacting them via their online support system with the link I provided in the previous post. (I remember using the online support system and was able to choose to have them call me. At the time, I had AppleCare so i'm not certain with out-of-warranty.) Another option is to seek an authorized Apple service provider.
Good Luck! -
ITunes / Quicktime Video Problems With Windows VISTA
I took up Windows Vista as soon as it was available and initially had no problems with iTunes. Then later, video clips (those purchased from iTunes and those I had converted myself) started stuttering / freezing and eventually crashing iTunes and finally I lost audio as well.
Ayyway to cut a long story short, I have uninstalled / re-installed Vista now about eight times for problems with installing drivers for USB devices (I've finally solved all these problems). After the last install the first program I installed was iTunes, tried video and it worked flawlessly. Then, each time I added a hardware device or program I would restart Vista and retry iTunes video.
The first item I added was a USB thumb drive (as I had on all previous occasions to take advantage of Vista's 'Ready Boost'). The thumb drive is a 'Sony 2GB micro vault tiny', and meets the transfer speed requirements for 'Ready Boost', as soon as I had set the drive up for 'Ready Boost' I started having the same problems with iTunes video and Quicktime.
Removed the thumb drive, restarted iTunes and had flawless video playback again. Have tried this over and over with the same result.
So my question is, has anyone else had video playback problems with iTunes / Vista and found similar problems. Trying to tie down whether this is a compatability problem with 'Ready Boost' or the thumb drive used. I have also tried a Sandisk Titanium 2GB with the same result.
I am not sure exactly how 'Ready Boost' works, I thought it added memory that was used to cache page files to the thumb drive instead of to the HDD making a faster seek /access time? Which should make things faster. Another article I read today was talking about 'Ready Boost' being an affordable extension to RAM, in this case I could understand the problem as I would think the access to a USB 2.0 thumbdrive would be slower than that to RAM.
Any help appreciated, but I guess my bottom line is anytime I want to watch video on iTunes, I just pull the USB thumb drive .
PC Pentium 4 Other OS Windows Vista Home PremiumI have the same stuttering video issues with iTunes and Vista. While I have used a thumb drive to transfer files (not Sony) I have not yet messed with Ready boost. I have seen several others complain about the video problem, perhaps they will chime in as well. Unfortunately, your solution doesn't work for me. I pretty much ignore iTunes, waiting for the next version (only god knows when it will be released).
I do have an external firewire drive connected, I'll disconnect later today and see if that has any affect. -
4g problem with skipping and connecting to computer
I am having problems with the ipod skipping and not holding onto a song. This means on occasion I will start a song and the ipod will randomly jump to next song or start playing and then jump. The seek time for songs has also seemed much slower than normal. This happens about 60% of the time. I have done 4 or the 5 r's reset, reinstalled ituns and ipod updater, tried the usb over the firewire cable etc. The ipod will not let me reset through the computerand fails to mount properly. I have attempted to access the ipod through ipod updater, itunes, and windows xp and no luck. At the same time it continues to read do not dissonect, while continuously spinning the hd.
I ran the internal dignostic on the ipod ( previous + select at the apple screen) to get the internal diagnostic. Accoring to this my hd is fine, and everything seems to test out normal. I am getting an occasional failure on the key test but it is inconsistant at best and can not be localized to one key. I have never noticed any scroll wheel problems
Despite all this (firewire checks out too), I can not connect the ipod to the computer, and am still having the skipping problems, any other ideas please? I am getting frustrated and considering replacing rather than spending 150 to 200 to fix.Hi Anebi,
I have encountered and come past a similar problem. At least the same error message. I encountered it when using iCal from a Mac though.
What did I do? The idea came from this thread:
http://discussions.apple.com/thread.jspa?threadID=1346536&tstart=-1
1) I turned iCal and Webserver of
2) I went into the place where calendars are stored (see Server admin, iCal and settings). There I found my down to calendars/_uids_ and deleted all contents. The same with principals/_uids_
3) edit group and/or user prefs for calendareing in Workgroup Manager
4) restart WebServer and iCal
Works for me at least. Hope it helps.
I will turn iCal and Webserver before editing user preferences in the future (if I remember).
Message was edited by: Tobias Ahl -
Is Verizon unwilling or unable to fix problem with Account Owner(s)
A forum or Google search reveals several customers unhappy with how Verizon treats the account owners... count me as one. I'm sure there are many more customers who were equally unhappy but just accept Verizon's incompetence and complete the unnecessary gymnastics of un-registering accounts and then re-registering with a new username.
PROBLEM:
There are numerous scenarios that can cause a My Verizon account to have the Account Owner be listed with an incorrect telephone number. In my case, I had an account with AT&T and 3 additional numbers associated. As each account expired, I transferred the numbers to Verizon. The first account transferred was my 14yr old son. I registered a My Verizon account for management (my name & my userid) and eventually added the additional numbers, however, the Account Owner's phone number is listed as my son's cell.
Over the past 2 years (since I migrated to Verizon), I've had small problems with account notifications and other information being text to my son's cell. I've called numerous times and customer service says it's corrected, but eventually the problems return. Recently, I upgraded my phone and started using some new services like Backup Assistant and the fact that the Account Owner is associated with an incorrect number has caused even more trouble.
I simply want to keep my existing username for My Verizon and correct the cell phone number associated as the Account Owner. This should be extremely simple.
VERIZON'S SOLUTION:
"We can't do it". "Our systems don't allow us to make this change".
The Customer Service Department (or Lack of Customer Service Department) tells me that since they can't or are unwilling to do the necessary changes, their only solution is to force their customer to do their work. They will un-register the account and I can register again. There is no concern for the preferences of an existing customer (almost 3 years); there is no concern for the inconvenience caused to an existing customer who spends hundreds of dollars each month and thousands of dollars each year (I currently have 2 separate accounts with Verizon, 4 phones on my problem account and 4 phones on another for a total of 8 phones with data plans... do the math); there is no concern that I will now have to use a completely different username one that is no longer uniform with my other accounts; there is no concern that I will have to change any and all services that reference My Verizon. Quite simply... Verizon Wireless shows their Account Owners that they have no concern for us.
PROPER SOLUTION:
I have almost 25 years of Information Technology experience and over 3 years working with Call Centers (similar to Verizon's Customer Service), which explains in part why I find this so frustrating... the fix for this is SIMPLE!!! The real problem is that Verizon simply doesn't care enough to fix it because we are existing customers and not new customers.
Without going into specifics (nor could I since I don't have access to their systems), data for the My Verizon portal is contained within modifiable databases. These relational databases will be tied to other systems and other databases, but a modification of this type would just require that the portal be allowed to make the update to the appropriate field(s) within the appropriate database(s). If direct access is not attainable because of their design, it is still not too difficult to write an additional process to accommodate this change. These types of things are done everyday.
More importantly, even if Verizon was unable or unwilling to make these programming changes... I have no doubt that if Customer Service has an escalation process to their I.T. Department that a programmer with access to the application(s) and/or database(s) could easily make the change directly and almost immediately.
CONCLUSION:
Until now, my experience with Verizon has been mostly positive even to the point of recommending the carrier to friends and family. I've found their coverage area to meet my needs and the data speeds to be more than satisfactory. However, Verizon needs to remember that cellular service has essentially become a commodity and that customer retention is often based on other things than simply providing dial tone. With a monthly cell phone expense that rivals a car payment, I would think that Verizon would be more than willing to accommodate such a simple request to maintain a satisfied customer.
If you too are one of the many customers having issue with modifying the Account Owner, just resolve yourself that it appears Verizon is unwilling to make the simple correction to the My Verizon portal to satisfy our request.I'm not 100% sure that I follow your reasoning, so please correct me if I misstate your opinions. I've numbered them so it will be easier to identify any mistakes I make.
1. Not allowing a user, customer service representative, or any Verizon representative to change the cell phone number associated with the Account Owner to another cell phone number on the same account is a security risk.
I'm not suggesting that I be allowed to change the name, social security number, or any other pertinent details related to establishing the original account. All the information pertaining to who is responsible for the bill remains the same with the single exception that the current associated cell phone number be changed to another number already listed on the account. In what possible manner is this a security risk? Frankly if the ability was enabled and someone either by mistake or incompetence made such a change the impact would simply be what I'm currently experiencing (inconvenience). Since in this hypothetical situation the ability to change this value is enabled, the "inconvenience" would easily be re-mediated by returning the value to its original state.
Furthermore, if there is some "security risk" that I'm over looking then an organization that is concerned about providing quality customer service would create procedures to accommodate customer requests and meet security requirements. Let's use a bank (with an obvious security vulnerability) and debit cards as an example. If I lose my debit card, I cannot go to my computer and print out a temporary debit card (very user friendly, but not secure). Some banks will allow you to go online and cancel the lost debit card while requesting a new one to be mailed to the address you have on file (user friendly and mostly secure). To solve this same problem at other banks might require you to go into the office and sign a form cancelling the lost debit card and confirming the address to mail you a new one (less user friendly, but highly secure). The Verizon equivalent, is me requesting that I add an existing bank account to my online banking and being told "We can't do it". However, because the bank cares so much about keeping me as a customer... they will delete my account, allow me to create another, possibly losing my historical data, have me change my username that I've been using for years, spend time adding all my online bill payments... all for the pleasure of staying their customer and getting to use their services as they should have been designed.
2. Making a software change that would allow users or CSR's to associate a different cell phone number on the account to the current Account Owner would be difficult and require downtime.
You give some time expounding this thought and I'm unaware of your web, application, and/or database experience... but I will try to address your concerns later. However, let's assume that you are correct and these changes will be difficult ("taking weeks to months"). The purpose of my post was whether Verizon was unwilling or unable to accommodate this customer request. You seem to be agreeing that Verizon is unwilling to make these changes, or at the very least, feel that Verizon has decided that the time and expense involved is of more importance than correcting an issue impacting their customers. I personally find the later equally disheartening as this has been an issue for many customers (you yourself mention experiencing the problem) and has been well documented through previous forum and Internet posts. Even by your estimations, if they had taken previous customer complaints seriously... this would have been fixed by now. Once again it seems the obvious answer is that Verizon may not consider customer service as an important factor as I do.
As far as your technology issues, I agree that more than a web page change would be required. I do take issue with comparing the change of a distributed application (operating system) that must be designed to support enumerable hardware components to the work required to makes changes to a web portal with a back-end in-house database. You could write an entire book detailing the differences between these two scenarios as they have very little in common, but I'll try to keep it focused to your points.
Coding
Coding an Operating System that must run on literally a multitude of hardware configurations and support an unending diversity of applications is an incredible endeavor and really never a finished product. Changes to an OS are constantly being made and the developers must consider hardware and software that they are not intimately familiar and occasionally even deal with 3rd parties to facilitate changes.
The change I'm advocating has a web component which would be replicated throughout their web server topology, however, these are items that Verizon's developers deal with routinely (if not daily). There are a very limited number of 3rd party concerns (a few different browsers, IE, Chrome, Mozilla & a disparate platforms such as PC, tablet, phone). A little research in the benefits of web portals (and cloud computing) verses distributed applications will clearly outline the drastic differences. A simple illustrative question (though maybe not a completely fair analogy) is how many people do you know who can code an operating system and how many people get on GoDaddy and create their own web pages. I'm not trying to insinuate that anyone who knows a little HTML can make the web portal changes, however, this isn't a difficult project for an experienced developer.
The bigger issues and ones that I alluded to in my original post are the changes that would be required to Verizon's back-end databases. The changes that would need to be made mostly likely involve multiple databases and assuming they are using a typical relational database design might require changes to key fields, adding new databases/tables, and exhaustive integrity checks. This isn't something that an average user could sit down and accomplish in an hour, however, these are simply the routine day-to-day duties of any professional database developer.
Again I reiterate... this change simply involves allowing someone (either a user, CSR, or other Verizon agent) to readily change an index record or records that correlates Account Owner to cell phone number. In terms of database management this should be simple.
Debugging & Deployment
The debugging/testing of changes made to an Operating System are amazingly complex for all the aforementioned reasons. The deployment of such changes is even more complex in that you've got to develop the mechanism to push these changes out to the entirety of the user community. I'll address deployment (or as you said dispersal) of this change because it's the easiest... quite simply there isn't one. The benefit of having a centralized web portal like My Verizon is that users come to you, not the other way around, and any change made will immediately be accessible by the user community. There is a deployment aspect in that My Verizon doesn't exist on a single web server, but again this is just the typical topology for a portal of this size and not relevant to our discussion. Debugging/Testing is an important aspect of any change and certainly Verizon has this methodology in place, however, I'll reiterate that this change should not be complex and shouldn't require extensive testing. We've also already discussed the fact that any debugging/testing only has to take place on a limited number of platforms.
Downtime
If adding the ability to change the relationship of the Account Owner to an associated cell phone number requires any downtime... the person responsible for Verizon's Development, Beta, and Production environments should be fired. There is simply no way this is even a possible concern. I've dealt with many companies with far less resources than Verizon and I assure you that changes of this nature would never require down time. I'm sure they have staff in place whose sole responsibility is to work on their continuity plan. This is a non issue.
Other Carriers
You can't possibly know how all carriers operate, though you may have some past experience with other companies. I would contend (and maybe I'm too optimistic) that a company with a focus on customer satisfaction when made aware of complaints and/or limitations in their service would seek to rectify the issue. It's quite possible that whatever other company you are referencing has fixed this issue if indeed it was similar... especially since I've hopefully bolstered my opinion that the resolution is not overly complicated.
Would you mind telling me if you deleted your 2 original comments to my post before I had an opportunity to answer? The reason I ask is that last night another user (jimfitzgerald) had posted a comment and I replied. He later posted a 2nd comment and while writing my response... all the posts were removed (his 2 posts, my reply, and your 2 posts). I'm curious if this was just a user withdrawal (though I really wish my response had remained in the thread), if there was some sort of technical issue with these forums last night, or if my response was deleted for cause by Verizon or other admin. Thanks! -
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Hello I am having a problem with the 4 videos on
http://www.websconsult.com/cuthbert/site/case-profiles.asp
SOme, but not all, videos do not have the little playback
triangle underneath the seek portion, where you can scrub through
the videos to the part you want.
THey are swf files, into which flvs have been imported, with
the progressive stream option and the the built-in Flash skin
selected for them. I am using the latest FLash CS3. THe flvs were
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Final Cut Pro and edited some of the frames and then re-exported as
quicktime files, which were then encoded with the FLash CS3 Encoder
app.
Any ideas? THanks!Installed flash lite 3 onto my n95 hoping to watch porn from
my browser!
I guess that isn't possible yet coz it aint working or do i
have to replace the flash lite 2 i already have on there.
I say this because it was installed into applications, next
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I have an app built using Adobe AIR. The app uses StageVideo and plays a live RTMP H264 encoded stream using NetStream.play. The app works as expected in ADL, and when installed as an app on the desktop.
But if use the exact same code and install the app on the Android, I get the NetStatusEvent "NetStream.Seek.Failed". So because of this event the I am unable to play the video stream on the Android.
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FYI: The netstream.play startvalue is -2 (so it will look for recorded stream first, then a live stream. In my case it is a live stream)
I am using Adobe AIR 3.7.0.2090, and Samsung Galaxy Tab 3, Android 4.2.2
The same problem or error occurs when using the AIR 3.8.0.930 SDKThis is longer an issue. I am now using Adobe AIR SDK 3.8.0.1040, and have made some recent updates to the code. I am not sure what fixed the issue, but I can say that yes, the Android is working as expected and I am reusing the exact same code from the desktop app for the Android.
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Hi,
My apology if it's not right place to talk about this.
I get following error when I use Eclipse 3.1 find/update.
Network connection problems encountered during search.
Unable to access "http://update.eclipse.org/updates/3.0".
Unable to access site: "http://update.eclipse.org/updates/3.0" [java.io.IOException]
Unable to access site: "http://update.eclipse.org/updates/3.0" [java.io.IOException]
I had this problem at my work then I thought it could be related to proxy setting. But I am having same problem at home as well. I dont have any proxy setting here..it's just connected via wireless network.
I have tried using 3.1 update site as well by replacing 3.0 by 3.1 in above URL. It's been two days and I am yet to solve the problem.
Please save me from this misery. :-(
Thanks,
PrabhatAs this is a problem with Eclipse, the Eclipse support options would be the proper place to seek support.
I found some info on this at https://bugs.eclipse.org/bugs/show_bug.cgi?id=105415 for details. Personally, I'd just update to the latest 3.2 milestone...
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