Problem with perspective

I'm new to this so please be gentle! I used to use Photoshop CS on Windows but have just moved to an iMac and am trying out PSE as a lower cost alternative.
I take a lot of images of property interiors using a wide angle lens and in Photoshop CS I used to use the crop tool to correct the distortion from the lens, i.e. I used to move the two bottom corner inwards and then crop.
Can I do the same thing in PSE? I have tried the Transform > Perspective tool but it does not have the same effect as it does not crop the image.
Thanks in anticipation of anyone who can help

Thanks for the suggestion Barbara. Unfortunately I am still struggling to get the same effect; once I have adjusted the vertical perspective I am left with an image that no longer covers the canvas so I have to crop it and end up losing too much of the image. When I was using Photoshop CS it was as though the bottom corners just "sprang out" at the bottom and filled the whole canvas whilst just losing a slice from the edge of the image.

Similar Messages

Problem with PRI and Nortel Integration

We have a Nortel Option 81C connected to a 3825 MGCP gateway and we had a weird problem with it. The PRI looked fine from CallManager's perspective, but the PBX was showing that the first nine channels were in a Far End Make Busy state (FE MBSY) instead of being in IDLE state like CCM thought.
I did some checking around and found a weird "fix" for the problem that involved enabling and then disabled D-channel service messages on the PBX, but I'd like to find out more about this problem. I got the fix from a guy who has a LOT of experience with Nortel and with Cisco, and he said that 99 times out of 100, an FE MBSY problem like this is going to be because of the Cisco side, not the Nortel side.
I just did a bug search through CCM 4.1(3) and IOS 12.4(8) and I didn't see anything about D-channels being incorrectly reported as unavailable on PRI.
Have any of you ever heard of something like this?
Thanks!
John

John,
Our 81Cs are long gone, but the only ISDN switchtype that worked flawlessly for us was NI. We tried DMS100, and saw your problem. Nortel sees NI as a carrier side protocol and will not allow an inbound NI call to tandem through to another NI PRI. This forced us move all PSTN PRIs to CCM gateways early in out migration, but worked out well. I believe QSIG will also work, but it was a $20k upgrade for our PBXs, so was not an option.
Dave

Problem with the Code in exercise 1.2

In this exercise:
http://www.adobe.com/devnet/flex/pdfs/exercise1.2.pdf
the first part is easy. Then you are instructed to go to the
Debug
Perspective and set a breakpoint that is below the function
you defined, but
ahead of the variable array.
You are shown that the variables window is populated in debug
view ..but
this is just not true. I did this myself .. and then I did it
again by
copying and pasting the code directly from the PDF into the
application and
I got the same result. The application is halted with an
empty variables
window. The example says it should be populated.
I suspect the problem is that the breakpoint was set too
early .. but it is
where it is supposed to be. Is my problem the example (my
code is identical
.. has to be since the second try is copied) or is my problem
the debug
player? I have always had problems with debugging in Flex.
Thanks!
Nancy

Hi,
Flex Builder 3 and Firefox 3 indeed do work together.
But there are some issues when certain extensions are used:
See
http://bugs.adobe.com/jira/browse/FB-13064
which led to a bug being filed against Firefox:
https://bugzilla.mozilla.org/show_bug.cgi?id=441424

Problems with JDOm XPath

Hi all.
I have a JDOM XML document and I use JDOMXPath to apply XPath expressions on the XML document.
I have XPath expression for which JDOMXPath does not match any node:
//*[not(count(descendant::a) < 4)]
[not(descendant::node()[count(descendant::a)>3])]
[not(descendant::text()[normalize-space(string())!='']
[not(ancestor::a)])]
XML parser such as Saxon, MSXML, etc. correctly match this XPath on the document and find the appropriate node-set, so the XPath expression is 100% right from the XPath syntax perspective.
But in JDOM, it does not match.
Could anybody tell me what is the problem?
Thank you very much for help and sorry if this is the wrong place to ask this question - this is my first post here.
Thanks again,
Anna

Sorry, forgot to tell something very important:
the XML node-set that I am trying to match is as follows:
<ul>
<li>Accessibility</li>
<li>Amaya</li>
<li>ABC</li>
<li>CC/PP</li>
</ul>
The interesting moment is, that if I change the node-set to look like this:
<ul><li>Accessibility</li><li>Amaya</li><li>ABC</li><li><a href="Mobile/CCPP/"></a></li></ul>
i.e. without any spaces, JDOMXPath will match for the above XPath.
Is there any problem with spaces in JDOM/JDOMXPath?
Thanks again
Anna

Problems with Java Dictionary Tables

Hi Experts,
I have some problems with the Java Dictionary tables that I have created for my
application. There are around 15 dictionary tables, each one of them having
several hundred records, added in due course.
As much as I understand these tables (created using the dictionary perspective)
are stored in the default schema of the J2EE engine where the dictionary project
is deployed and there is no direct way to insert records into these tables, we have
to separately write methods to insert, update and delete records.
I've already done this. Now the problem is that i have moved my project DC from
development to testing. Now here the tables are existing, but not the data that i
inserted during development.
NOW, the main question: IS THERE ANY WAY IN WHICH I CAN TRANSFER
THE CONTENTS OF THESE JAVA DICTIONARY TABLES??
I have tried solutions like creating a DBLINK between the databases, but it is
tedious, and unpredictable in behaviour. Also Please do not advise to first
download them to excel and then upload using jxlapi, etc.
Thanx in Advance.
Alka.

Hi Alka,
The dblink is a good solution, but just a bit slow. You can also use a SQL Loader, first export the data from the source table in a text file (i.e. using a tool like TOAD), then sql loader loads the data in the destination table. This is more fast.
Hope this help,
Vito

Problem with the standard RMDATIND

Good afternoon
I say that tango is a problem with the standard load of the material RMDATIND where the burden me all the good materials but in the CAT type of feedstock me what brand as subject to lot but I do not step parameter that the program that will be That someone can help me ..

Thanks for the suggestion to debug the problem - but I have no idea what I'm looking for.
I answer to your question, this is not restricted to just the one user. It has happened to a few, but not all. Not sure what the trigger is.
Now it has happened for a non-portal user, that is to say when I run it test mode from SE80. Debugging has not shed any light on it. All behaves as I would expect. All the alv formatting code is executed, then the component loads and by default the 'standard view' has all column set as hidden.
Looking at this from a different perspective, when, in an alv you create a custom view and 'save as' to store the settings, does anyone know where that is saved too ? Can we delete the settings for the user ? or see the personalization ?

Problem with DC project

Hi All,
I am using DC components for my projects.Recently I have encountered problems with my DC components.
The "DCMetaData" in WebDynpro perspective is no longer getting reflected.
Steps:- Open WebDynpro perspective -->WebDynpro Explorer --> Expand the project. DCMetaData should be present but for my components it is no longer present now.
Also components are no longer in MyComponents list of DC perspective.
Can anyone please tell how I can resolve it as I am not able to either delete old DC components and deploy new components.
Looking forward for the reply.
Regards,
Pawan

Hi,
In Netweaver Studio, open Window-->Preferences. Then expand Workbench and select Workspace.
Then make a note of the path of the default workspace.
From the workspace either you can reimport/reload your project
or
close Netweaver Developer Studio. go to the path of the default workspace. You should see a directory named ".metadata". Delete that directory
Now restart Studio. This will recreate the '.metadata' directory
before doing any of this try to export/copy your projects.
Regards
Ayyapparaj

Problem with Adaptive Web Service model

Hi All,
I am trying to create a model using Adaptive Webservice.
While I am deploying the application I am getting the following warning message.
I cheked the web serivice throw WSNavigator, It is working properlty.Nov 27, 2008 3:34:56 PM /userOut/deploy (com.sap.ide.eclipse.sdm.threading.DeployThreadManager) [Thread[Deploy Thread,5,main]] WARNING:
[040]Deployment finished with warning
Settings
SDM host : infpu05445
SDM port : 50118
URL to deploy : file:/C:/DOCUME1/286355/LOCALS1/Temp/temp62998testw.ear
Result
=> deployed with warning : file:/C:/DOCUME1/286355/LOCALS1/Temp/temp62998testw.ear
Finished with warnings: development component 'testw'/'local'/'LOKAL'/'0.2008.11.27.15.34.48':
Caught exception during application startup from SAP J2EE Engine's deploy service:
java.rmi.RemoteException: Error occurred while starting application local/testw and wait. Reason: Clusterwide exception: server ID 12403050:com.sap.engine.services.deploy.container.DeploymentException: Clusterwide exception: Failed to prepare application ''local/testw'' for startup. Reason=Clusterwide exception: Failed to start dependent library ''tc/wd/wslib'' of application ''local/testw''. Status of dependent component: STATUS_MISSING. Hint: Is the component deployed correctly on the engine?
     at com.sap.engine.services.webdynpro.WebDynproContainer.prepareStart(WebDynproContainer.java:1490)
     at com.sap.engine.services.deploy.server.application.StartTransaction.prepareCommon(StartTransaction.java:231)
     at com.sap.engine.services.deploy.server.application.StartTransaction.prepare(StartTransaction.java:179)
     at com.sap.engine.services.deploy.server.application.ApplicationTransaction.makeAllPhasesOnOneServer(ApplicationTransaction.java:301)
     at com.sap.engine.services.deploy.server.application.ParallelAdapter.makeAllPhasesImpl(ParallelAdapter.java:317)
     at com.sap.engine.services.deploy.server.application.ParallelAdapter.runInTheSameThread(ParallelAdapter.java:111)
     at com.sap.engine.services.deploy.server.application.ParallelAdapter.makeAllPhasesAndWait(ParallelAdapter.java:227)
     at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationAndWait(DeployServiceImpl.java:4684)
     at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationAndWait(DeployServiceImpl.java:4589)
     at com.sap.engine.services.deploy.server.DeployServiceImpl.startApplicationAndWait(DeployServiceImpl.java:4562)
     at com.sap.engine.services.deploy.server.DeployServiceImplp4_Skel.dispatch(DeployServiceImplp4_Skel.java:1163)
     at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:304)
     at com.sap.engine.services.rmi_p4.DispatchImpl._run(DispatchImpl.java:193)
     at com.sap.engine.services.rmi_p4.server.P4SessionProcessor.request(P4SessionProcessor.java:122)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
(message ID: com.sap.sdm.serverext.servertype.inqmy.extern.EngineApplOnlineDeployerImpl.performAction(DeploymentActionTypes).REMEXC)
Deployment exception : Got problems during deployment
Can you all please let me know is the problem with model creatuion or Web Service configuration.
Thanks,
Archana.

It seams that the component 'tc/wd/wslib' is not well deployed on your server. You should redeploy it on your server.
-Go to nwds, Development infrastructure perspective
-Expand the FRAMEWORK item, there is the 'tc/wd/wslib' normally
Deploy :
-Open the menu Window > Show view > Other and open the Undeploy View
-In the undeploy view expand the FRAMWORK item and locate the tcwdwslib (it ther is no such application, then go directly to deploy steps after)
-Add the to the undeploy list (+ button)
-Click undeploy (blue button near + button
When it is undeployed, you can redploy it:
-In the Componenet Browser, locate the 'tc/wd/wslib' in the FRAMWORK as befor
-Right-click and click Deploy and click OK
If it not working, try the same (undeploy/dredploy) with 'tc/wd/wslib/api'
Check also that the dependencies of your project should have 'tc/wd/wslib/api' and not tc/wd/wslib/
Hope it will help you
Quentin

Problem with presentantion

Hi everybody,
I can't build my project because i have a problem with the mapping of field in a presentation, how i can map the field for a attribute on my BPM object?
Thanks

Hi,
Take a look at the error message. In this there is a field name.
1. Open the offending presentation.
2. Open the "Properties" tab on the right (if this is not present click "Windows" -> "Reset Perspective").
3. Click in the field that is causing you the problem (it's the field that showed up in the error message).
4. In the Properties tab, click in the "Referenced Data" field -> click the button inside the field and pick the attribute that should be bound to the field.
Hope this helps,
Dan

Very big problem with JSF about FORM and "id=" for HTML form's elements and

I have discovered a very big problem with JSF about FORM and "id=" for HTML form's elements and java instruction "request.getParameterNames()".
Suppose you have something like this, to render some datas form a Java Beans :
<h:dataTable value="#{TablesDb2Bean.myDataDb2ListSelection}" var="current" border="2" width="50%" cellpadding="2" cellspacing="2" style="text-align: center">
<h:column>
<f:facet name="header">
<h:outputText value="Name"/>
</f:facet>
<h:outputText id="nameTableDb2" value="#{current.db2_name_table}"/>
</h:column>
</h:dataTable>
Everything works fine...
Suppose you want to get the name/value pairs for id="nameTableDb2" and #{current.db2_name_table} to process them in a servlet. Here is the HTML generated :
<td><span <span class="attribute-name">id=<span class="attribute-value">"j_id_jsp_1715189495_22:0:nameTableDb2">my-table-db2-xxxxx</span></td>
You think you can use the java instructions :
Enumeration NamesParam = request.getParameterNames();
while (NomsParam.hasMoreElements()) {
String NameParam = (String) NamesParam.nextElement();
out.println("<h4>"++NameParam+ "+</h4>);
YOU ARE WRONG : request.getParameterNames() wants the syntax *name="nameTableDb2" but JSF must use id="nameTableDb2" for "<h:outputText"... So, you can't process datas in a FORM generated with JSF in a Servlet ! Perhaps I have made an error, but really, I wonder which ?
Edited by: ungars on Jul 18, 2010 12:43 AM
Edited by: ungars on Jul 18, 2010 12:45 AM

While I certainly appreciate ejb's helpful responses, this thread shows up a difference in perspective between how I read the forum and how others do. Author ejb is correct in advising you to stay inside JSF for form processing if form processing is what you want to do.
However, I detect another aspect to this post which reminds me of something Marc Andreesen once said when he was trying to get Netscape off the ground: "there's no such thing as bad HTML."
In this case, I interpret ungar's request as a new feature request. Can I phrase it like this?
"Wouldn't it be nice if I could render my nice form with JSF but, in certain cases, when I REALLY know what I'm doing" just post out to a separate servlet? I know that in this case I'll be missing out on all the nice validation, conversion, l10n, i18n, ajax, portlet and other features provided by JSF".
If this is the case, because it really misses the point of JSF, we don't allow it, but we do have an issue filed for it
https://javaserverfaces-spec-public.dev.java.net/issues/show_bug.cgi?id=127
If you can't wait for it to be fixed, you could decorate the FormRenderer to fix what you want.
I have an example in my JSF book that shows how to do this decoration. http://bit.ly/edburnsjsf2
Ed

Problems with WebLogic 5.1 Tour

I'm running the tour on an evaluation copy of WebLogic Server 5.1.
There are three places in the tour that don't seem to work correctly.
1. On the WebLogic Events page, the applet doesn't display anything.
That is, the applet area is totally blank. The status bar does say
"Applet initialized". Changing any problem priorities using the BigTel
App does not cause anything to be displayed.
2. On the WebLogic Enterprise Beans page, the applet area on the right
side of the page is always blank. If I add a new problem as described
on the page, the applet area does not change. In addition, the App
displays "EJB Beeper:Not On Line" on the bottom of the problem tab.
3. If I select the BigTel Console from the WebLogic Tour group, the
console starts running, but I'm not connected to the server. If I
connect using the defaults, I get the "myserver" server which shows no
connections. If I modify the port number on the advanced form to 8008,
then I connect to the bigtel server. The properties for the shortcut do
specify 8008, but it doesn't connect automatically.
For this last problem, I did try changing wlconsolew.exe to
wlconsole.exe in the shortcut as suggested by a message in May, but that
didn't help.
I also installed service pack 3 for WebLogic Server, with no change in
the symptoms.
The system is running NT workstation 4.0 with service pack 6, Internet
Explorer 5.01.
Paul Koerber
Unisys Corporation

Paul:
In article <[email protected]>, [email protected]
says...
I'm running the tour on an evaluation copy of WebLogic Server 5.1.
There are three places in the tour that don't seem to work correctly.
1. On the WebLogic Events page, the applet doesn't display anything.
That is, the applet area is totally blank. The status bar does say
"Applet initialized". Changing any problem priorities using the BigTel
App does not cause anything to be displayed.
This is why we strongly encourage application development other than
applets. There are too many possibilities fo things going wrong. These
are browser/vm issues that appear to have changed out from underneath the
browser your using. Sorry.
2. On the WebLogic Enterprise Beans page, the applet area on the right
side of the page is always blank. If I add a new problem as described
on the page, the applet area does not change. In addition, the App
displays "EJB Beeper:Not On Line" on the bottom of the problem tab.
Again applet problems we have no control over.
3. If I select the BigTel Console from the WebLogic Tour group, the
console starts running, but I'm not connected to the server. If I
connect using the defaults, I get the "myserver" server which shows no
connections. If I modify the port number on the advanced form to 8008,
then I connect to the bigtel server. The properties for the shortcut do
specify 8008, but it doesn't connect automatically.
For this last problem, I did try changing wlconsolew.exe to
wlconsole.exe in the shortcut as suggested by a message in May, but that
didn't help.I would sheepishly suggest that you turn to the examples for a much
better representation of the Server's capabilities. The tour is rather
outdated and will be replaced with a JSP based tour soon.
Sorry
Mark G.
>
I also installed service pack 3 for WebLogic Server, with no change in
the symptoms.
The system is running NT workstation 4.0 with service pack 6, Internet
Explorer 5.01.
Paul Koerber
Unisys Corporation
==================================================
NewsGroup Rant
==================================================
Rant 1.
The less info you provide about your problem means
the less we can help you. Try to look at the
problem from an external perspective and provide
all the data necessary to put your problem in
perspective.

Problems with camera calibration

Hi!
I am trying to create a project that realises stereo vision with two cameras using the VIs provided by LabVIEW. During development I ran into problems with the calibration of my camera(s).
My questions are:
I would like to calibrate the camera-images with the IMAQ Learn Camera Model VI. For this purpose I have to show the camera a calibrational image (containing a group of points) in different angles. However even after multiple shots the value of the Insufficient Data part of the Internal Parameters output remains TRUE. I also experienced the same thing while running the Stereo Vision Example.vi. I held the calibrational image according to the directions in both cases. I would like to know what does this VI need for finishing succesful computations? Is the implementation of other VIs is necessary (apart from IMAQ Calibration Target To Points - Circular Dots VI)?
Another question: If I give a TRUE value to the Add Points And Learn input, will the VI use every previously given data for computation or it will use only the currently received values until I change it back to FALSE to start accumulating data after that?
I generated the data to the Reference Points input with the IMAQ Calibration Target To Points - Circular Dots VI. Are there other VIs with which I should use the Learn Camera Model VI?
Apart from the things listed above a general description of this VI (and the other calibrational VIs) would be very useful and maybe a simple example program that illustrates the function and work of the Learn Camera Model VI.

Hi nagy.peter.2060!
I found just a few hints and example:
Learn Camera Model
This VI has 2 images as input, Calibration Template Image and Grid Image
When First Image comes as input, we have to wire that image to Calibration Template Image.
We will only learn Grid of Calibration Template Image if and only if no Camera model is attached to the image.
If no camera model is attached, we have to learn Grid and calculate camera model and attach calInfo to Calibration Template Image
If Calibration Template image and grid image both are present, we have to learn grid of Grid Image and attach calInfo to Calibration Template Image.
I searched for examples related to camera calibration.
The example number 1666 illustrates how to use a calibration grid, either with a live acquisition or from a file, to correct for perspective distortion. The example documents the process for calibration as you learn a grid, apply the calibration information to your image, and then either correct the entire image or convert individual pixels to real-world distances. Link: http://ftp.ni.com/pub/devzone/epd/1666.zip
I found an other example without description, but it uses Learn Distortion Model VI. Please find the image of the VI attached, I hope it will be useful.
Balazs Nagy
Attachments:
vision.png ‏9 KB

Problems opening perspective in Database Studio

Hi,
after installation of the latest Database Studio release it doesn't work how I would like to.
When i try to open the Database Studio perspective it throws an error:
Problem opening perspective
'com.sap.sdb.tools.ui.perspectives.mainPerspective'
I have Java 1.6.0_07 installed.
Has anyone an idea?
Thank you.

Hi Norma,
I did resolve the issue.
Basically MAXDB Database sturio 7.8 requires JRE 1.6. I was having same issues. Then i uninstalled MAXDB
Uninstall the Database Studio version.
1. To uninstall, call the installation manager 7.8 ("Programs -> SAP MaxDB -> Installation Manager").
2. Choose "Remove MaxDB Installation".
3. Under "Legacy", select the Database Studio version.
Selecting "Legacy" ensures that you do not select the Database Studio 7.8 that you have just installed for uninstallation.
4. Choose "Forward" to confirm that you want the system to remove the installation.
Due to the operation of the earlier Database Studio version, some processes may still run (for example, serv.exe). Stop these processes and continue with the 7.8 installation.
And then installed JRE 1.6. Then again Installed MAXDB Database studio and got the same issue.
Then i deleted the files in location c:\Users\<User>\sdb\DatabaseStudio (deleted files .configuration, .metadata, p2) and then restarted maxdb database studio and worked for me.
Ritesh

Problems with my 5.1 surround system

Hi everyone, for sometime now i've had some problems with my 5.1 speakers, the thing is when i watch youtube, vimeo or that kind of webs i only hear 2 of the five speakers and let me tell you, it sounds like crap...so i was wondering if any of you could help me fix this problem.
greets!

A Year Later... has this been fixed?
I have a SB Recon3D PCIe card (and older, lesser version of yours), and I have exactly the same problem. I'm on Windows 7 x64 and CS6. It is interesting that in Audition CS6, When I select the MME Device Class, that my channel mapping shows 6 channels, and when I play files back in Audition, I get full 5.1 surround. But, when I try the same thing in Pr, even taking the 5.1 file created and exported as WAV from Au into Pr, where I can see all 6 channels mapped correctly and the meter shows the correct volumes in each channel when played back in Pr, I hear only Stereo. Channel mapping in Pr shows the same thing yours does.
The bad part (or good, from my perspective) is, I was planning on buying the SB Z to hopefully FIX this problem thinking perhaps it was just a Recon3D problem. So I guess that's out. Can you get Audition CC to work correctly in Surround? Give it a try.
From my perspective, it appears to be a Premiere Pro issue, apparently from CS5 (when it went native 64 bit) that still haunts us all. HAS ANYBODY GOTTEN 5.1 TO WORK IN PREMIERE PRO?
Cheers,
Shane

Massive problems with BlackBerry ID/BIS/App World after provider switch

Hi,
I recently switched providers and got a bunch of different problems since then. The old provider deleted my BIS account, which of course also disabled the push mail functionality on my BlackBerry. I tried to register a new account with my new provider, which didn't work for unknown reasons. After several calls to my new providers hotline they finally suggested to reset my BB to factory default and try registering again. After the reset, pretty much the very first thing I was prompted with was the BlackBerry ID login. I used my old login and right after that, in the mail setup dialog, got the error again that there's a problem with the applications server and I can't create or login with a BIS account. I wondered how it could know my BIS account, so I did another factory reset and this time created a new BlackBerry ID. This time everything went fine, the new BIS account was created within seconds and a test mail was delivery to my device immediately. I was pretty happy, until I noticed that I couldn't restore all my data from BlackBerry Protect because of the new BlackBerry ID. Also all my apps were gone from App World, which is linked to the BlackBerry ID as well. So what I'm wondering now is
1) why is my BIS account linked to my BlackBerry ID,
2) how can I unlink it and use my new BIS account with my old BlackBerry ID and
3) if I can't, how do I get my BlackBerry Protect data and App World purchases back?
I'd prefer having the first two questions answered, because I'm sure switching providers and therefore BIS accounts is a pretty common thing, so there must be some do this right, right? I hope there's some way to fix it, because if I have to choose between "keep apps but live without email" and "have push mail and repurchase all apps", I'd probably choose Android instead.
PS: I also tried to find a way to contact RIM, so they could somehow unlink my old BIS account from my BlackBerry ID, but there's really not such a thing as "BlackBerry Support". The only thing I found was a button on the App World page for refunds etc, but even there the link was dead.
Solved!
Go to Solution.

I have no insight into if the carrier you are using should or should not be on that list. All I have is what you reported (that they can't escalate) coupled with that list...which leads me to conclude that they are not a fully authorized BB carrier. They would seem to be somehow affiliated though, since indeed you were able to set up BIS services with them. But, I do know of other carriers that are not listed...and as I recall they are something of a sub to a fully authorized carrier, and somehow provide services through that other carrier (who has the formal contract with RIM). I'm really guessing here as I have absolutely no insight into anything authoritative on this matter.
Regarding the contractually required formal support model...it works like this. You contract with a carrier for services. As part of that contract, you agree to a support model, and that support model starts with them (normally...as I said earlier, some models in some regions use service centers instead...you must review your specific documentation to know what the actual support model is for your specific contract). Consequently, all service-related support needs that you have must start with your carrier (or service center)...contractually, you are not allowed to bypass them and seek formal help direct from RIM. Hence the cost of the direct-to-RIM Incident Support system...you are electing to bypass your contract, and doing so is not "free". (There are also contracts between the carriers and RIM which further require that the carriers provide that front-line support to their end users, and provide the carriers with certain controls over some things that the end users are allowed access to...but that's just in support of the contract between you and your carrier.)
Now, in some situations (yours included, sadly), it gets even more complex. What I said above applies solely to the services you receive on your BB (voice, data, email, etc.). But, that has nothing to do with support for the device itself (e.g., warranty)...that's a separate contract, and was executed at the time of purchase between you and your place of purchase. That place of purchase (or assigned service center) is responsible for all support for the device itself (warranty, etc.). Again, this servicing (e.g., warranty) is delegated from RIM to the resellers...RIM provides zero front line support for devices, services, etc...none...all of that is contractually delegated down from RIM to various other entities (the carriers, resellers, service centers, etc.). RIM provides warranty and such, but the servicing of such is provided by others from a front line perspective...again, escalation into RIM is available to those front-line entities, but not to end users (save for the fee-based Incident Support model).
In your case, this could get quite messy. All too often, a service related issue is ignored by the carrier if they discover that they also did not originally sell the device to the end user (if they sold both the device and service, they would be responsible for all support for everything). They have a sad tendency to "blame the device" when it's really a service issue, and ignore the plea from the end user. Despicable, yes...but it happens all too often. And it get's worse...the device support entity will often likewise blame the service entity. The sad part of this bad scenario is that it's the end user who is left out in the cold with no service nor support from anyone that will actually aid their situation. Hopefully, this really poor outcome happens only rarely...but I know 100% (from reports on this forum) that it does happen more than 0%. I hope it does not come to pass for you, but I thought I'd warn you about it just in case so that you can be prepared for it.
All in all, I think what I'd suggest is that you press 1udn1 for support and escalation on this. Get them to tell you why they have no escalation path since, as far as you understand, they are 100% responsible for all of your service-related support, and that is exactly what this situation is, and they need to resolve it for you one way or another. Escalate with them to managers with them...the front line folks you reach likely won't have any authority to do anything "off script"...and you'll likely need that. Stress to them that you PAY THEM for your services and service-related support...and right now they are delivering neither to you, yet you continue to PAY THEM. Get them to reveal why they have no escalation capability...and see if they will reveal that they are sub to another carrier who does have that capability, and see if you can escalate that way.
You also may want to contact your former carrier...perhaps they did not fully release something related to your BB/BIS account, and that is what is preventing it from migrating to your new device? It is quite normal to migrate a BIS account from device to device (15 in one year, as I recall), so that one can retain their AW purchase records and such. This holds true crossing carriers...indeed, I've had one BIS account for years, and it started on one carrier and is now on a different one, and all my things are properly intact. Something is wrong "inside" preventing yours from doing so, and that needs attention "inside" to resolve for you.
Good luck!
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