Problem with phone line not working when BT Infini...

I have  a weird problem I have no Broadband and no my phone is dead, however when I take out the Broadband cable from the socket my phone line then gets a dialing tone but still no broadband. Does anyone have any ideas?

Try a different dsl cable. Sound like either the cable or the modem is shorting somewhere.

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  • Problem with phone line not ringing

    Hi, I have a problem with my landline, it appears to ring out but isnt, no one can ring me as it says Im busy and bt cant check my line because it says Im busy..
    My phoneline died in my bedroom ages ago, so now rely on the main socket only..
    Can you pls advise me on what to do?
    Im disabled, so cannot plug and unplug but my daughter or grandson will be up later this afternoon if that needs to be done..
    Many thanks Ann

    Please ask them to follow the instructions on this site http://bt.custhelp.com/app/answers/detail/a_id/981​2/c/345,353
    If they think the fault is outside of your house, then they can report the fault here.
    https://www.bt.com/consumerFaultTracking/public/fa​ults/tracking.do?pageId=2&s_cid=con_FURL_faults
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    Daveorne wrote:
    they tell me ID can do that.
    Ugh...in some companies, that is training.
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  • Jack of the eyer phone is not working when i plug my eyer phones one is working other is not

    Hey sir ,
    My name is Bhushan Tiwari using Apple from 5 year and in my 5 Year of carrier an iphone problem has been arrived. my head phone jack is not working when i plug my eyer phones in my iphone so one works and other does not work please provide me the solution i will be very thankfull to you ...
    Thanking your ,
    BHUSHAN TIWARI

    Try the stamdard fixes to rule out a software problem:
    - Reset. Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Restore from backup
    - Restore to factory defaults/new iPod.

  • TS3274 i have problem with the sound not working

    i have problem with the sounds not working

    Have you got notifications muted ? Only notifications (including games) get muted, so the iPod/Music and Videos apps, and headphones, still get sound.
    Depending on what you've got Settings > General > Use Side Switch To set to (mute or rotation lock), then you can mute notifications by the switch on the right hand side of the iPad, or via the taskbar : double-click the home button; slide from the left; and it's the icon far left; press home again to exit the taskbar. The function that isn't on the side switch is set via the taskbar instead : http://support.apple.com/kb/HT4085

  • Problem with phone line after installation of BT I...

    Hi,
    After persuading my dad (86) to switch from aol to BT infinity he is still without a working phone line.  The phone line worked perfectly before switching to BT.  Bt infinity was installed 5 weeks ago and ever since then his phone line developes a loud buzzing noice then breaks up completely after about 1-2 minutes into a call.  Has been reported to BT several times, 4 BT engineers have been out to try and fix the problem without any success.  We do not seem to be getting anywhere with BT and do not know what to do next. 
    Any help/advice would be gratefully received.

    Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
    http://bt.custhelp.com/app/contact_email/c/4951
    they normally reply by email or phone directly to you within 3 working days
    They are a UK based BT specialist team who have a good record at getting problems solved
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Problem with phone line

    Hi there,
    I have been having problems with my phone line since May. The line is fine until one day I will pick up to make a call and there will be no dial tone. The tones on the keypad make a noise but the call doesn't happen. No one can get hold of me on my landline. When I get my son to do a line check the phone works again for a few days and then the problem starts again. This has all started since I got broadband. I have had two visits from engineers, the last one being Friday 20th August. That engineer told me he couldn't understand what was happening, he thought it might be the old underground cables and they couldn't cope with the broadband. I have the same issue again and am at my wits end. What should I do next? 

    Hi Coomrith and welcome
    Did the engineer say whether he was going to escalate this?
    You could email the forum mods - [email protected] with your name, account number, phone number and a link back to this thread. They may be able to offer some assistance.
    -+-No longer a forum member-+-

  • Major Problem with Phone Line and Support.

    Well my problem started about a month and week ago. The problem is that my phone line is messed up. My line drops out unexpectedly and I cant receive calls or send calls. If it does work then the phone only rings for half a second 3 times. If you dont pick it up mostly on the first ring you cant answer the call. And if it doesnt the caller who calls me gets a verizon voice message thing that is setup for the previous owner of the phone number. We called verizon a month ago and setup a appointment for the 18th. Well they called the 17th and said they were sorry they missed us for the appointment on the 17th. We told them it was on the 18th and they said that they guess they forgot to call to tell us the date was changed to the 17th. So they said they will have someone out the next day, on the 18th. We waited at home and they still didnt show up. We called and they set a appointment on the 28th. We waited and they never came again. Now its the 30th and its getting rediculous. We refuse to pay for a service that will never be fixed and we cant use but for 1/3 of the time, if lucky. Is there any fix to this other than getting another appointment?

    It sounds to me like your phone line has a short somewhere.  If it was a "hard short", your phone wouldn't work at all.  But yours rings, and then shorts out.  Could be a wiring issue, or it could be a phone issue.  I would unplug all equipment (phones, faxes, computers, etc).  Then take one good phone to a jack and plug it in.  See if the problem still exists.  If it is still a problem, try a different phone at that same jack.  If it's cleared, the problem is with the first phone, if it's still there, unplug the phone and try a different jack.  If the problem cleared, the trbl is at the first jack.  If it's still there, then you either have a short somewhere inside your home wiring, OR the phone number MIGHT BE FORWARDING to another number (which would explain the strange message that callers receive).  Find out how to remove call forwarding in your area (usually by hitting *73 on your phone).  Please post results. 
    Brian K
    Verizon Telecom
    Fiber Solution Center
    Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

  • Problem with HP SimpleSave not working

     I have a 1TB HP SmartSave external HDD, before hand it was with my father and I recently tried to use it again. It's not working, and here are the details:
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    - I'm also unable to delete the current HP Launcher application or format this thing.
    So, any ideas? I NEED YOUR HELP!!!!

    Hello malehussey,
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    If you can extract the files saved on the SimpleSave drive, you will not be able to use any SimpleSave backups (and possibly any other files saved either) unless you have the CD card hooked to the drive first. The CD card encrypts and decrypts the data on the SimpleSave drive.
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  • Phone line not working but Infinity is Fine

    We had a huge thunderstorm last Monday, which caused a power cut.
    Since then, our phone line is dead (it just makes a clicking noise), although if you ring our number, it appears to be ringing (which it isn't).
    However, BT Infinity is working even faster.
    I did the on-line check of our service and it says there is no fault, and so if I call out a BT engineer, it could cost me £130!!
    I'm sure it isn't working, as I've tried an old cordless phone (which I haven't used for years) and I still get the clicking.
    I've read that one of the wires may be dead, but I don't know what course of action to take.
    Any help or advice will be greatly appreciated.
    Rich
    If you found this information helpful, please click the star to the left of this post. If the reply answers your question then please mark as ’Mark as Accepted Solution’

    RichRolls wrote:
    I have checked our telephones in the test socket, and they work fine, but not through the normal socket!!
    Then there is a fault in that socket, which Openreach will charge to replace. They go faulty quite often, but you can replace them yourself.
    You can get around the problem by plugging a microfilter into the test socket, and then plugging the phone and broadband into the microfilter.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Problem with phone line after moving flats

    I have moved to a new flats 3 months ago.  We transferred our BT line (BT is our phone and internet provider) to our new flat, internet works fine, but the phone line doesn't! We are not able to call anyone, or receive any calls. Is it something we can do to fix it on our own or should we call an engineer? Will it cost us anything if we call a BT engineer?
    THank you in advance!
    Elen

    Try the self help guide first
    Fixing phone faults
    If you are sure the fault is not within your premises, then you can report the fault here
    Reporting Phone Faults
    Provided that the fault is external to your house, then you should not be charged.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    Hi Purple24,
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    Please let me know.
    Thanks.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • Do you have an issue with the touchscreen not working when cold?

    I just got an iPhone 5 64GB White and noticed that when I ran with it outside today, in about 50 degree weather, the phone's touchscreen stopped responding. Basically I couldn't swipe to unlock. I also noticed when I put the phone on my kitchen granite countertop which is pretty cool, the phone does not recognize my touch on the screen. Was wondering if anyone else is having this issue.

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