Problem with serial number Adobe master collection

Well i bought the adobe master colection sc6 for school since im studying media and web design, but strangly what i got was a trail versin serialnumber that expired and i cant use my programs any more, where as i paid to get the rea deal yeat i got this
what am i to do now i dont want t owaist more money and end up getting another trail version

i really have nothing on that page, its teling me to do the axect same thing ive been doing :locate theserial number  which is: xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
Re-enter the serial number  which ive done and
(Launch) Reinstall the product with the serial number  to which i also did but got the same error thing back
what happened to the live chatt on their site where i spoke to one of the people from the site whom gave me that serial number.

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    the installation files are free:
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
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    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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