Problem with the Paypal Checkout.
My customers are having a hard time checking out. Around half of the form responses are coming back either blank or "cancelled" instead of "completed." I am getting emails from people saying they had to try multiple times entering in the information and checking out before they received a confirmation that payment went through.
The webpage with the form is: http://www.campmystic.com/alumni-reunion/
This is quite embarrassing to me and I hope you can find a solution.
Hi,
If you see a response with payment status "cancelled", it means the form filler voluntarily cancelled the transaction in the middle of the payment. If the payment status is blank, it could be 2 possible reasons: one if that the form filler close its browser without explictly cancelling the transaction, another case is that some error happens during the payment.
Is this URL correctly point to your form? https://adobeformscentral.com/?f=hTm67onld03s4co*ba1Gyg
Based on the server logs I can find in our system, so far I have found 83 incidents where form fillers started their payment transactions (some of them might be from the same people). Among those, 50 transactions were successfully paid, 11 transactions were voluntarily cancelled, and there was only one transaction failed to start due to PayPal server error.
As you can see, there were 21 transactions that were started but we never received any status update. This is because when the transaction started, the filler will be on PayPal's website. We won't hear from them until they finish or cancel their payments. If they encounter any error in PayPal's site, or they simply close the browser in the middle of the transaction, our server won't be able to know that. Those 21 transactions will leave the blank payment status in your response table.
For those 21 transaction with unknown status, we really cannot do anything about them since we don't have any information for them. If it is possible, please ask your form fillers to take a screen shot when they encounter any error. We can at least try to find some clue from the error message on the screen.
I am sorry about the problems the issue has brought to you. Please let us know if you have further information or need us to assist with any other things.
Thanks,
Eman Fu
Senior Computer Scientist
Adobe Systems Incorporated
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How to correct checkout form "there is a problem with the PayPal email address supplied"
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It looks like the failures was due to invalid city, state and zip code combination.
PayPal is kind of paranoid on the city/state/zip combination for the shipping address when it tries to finalize the transaction. Their rule is not flexible enough to tolerate spelling differences. They require no abbreviation in city names and using 2-character code for states. It appears some of your customers used HAWAII instead of HI for shipping address, and PayPal rejected that during transaction finalization.
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Thank you for your help.Apply the two fixes below in order as needed:
Fix #1
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Since only one option can be run at a time start
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Fix #2
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Do you have an iPad 3 as well? And is yours not experiencing any issues close to mine?
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Having Problems With The Neo2 ? Read This!!!!
Hi,
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Well, having probs with you're NEO2 ??
remove the sb Audigy and turn the agp back to 4 using smartgart ( it's located in you're display settings screen ).
First i tought it was a PSU related problem, because i swapped my 350 Watt enermax with a Q-tec 400 watt psu. The 400 watt PSU died while i was gaming. Maybe the enermax is the better PSU :D So, it could still be a PSU related problem. Maybe the agp 8x settings demands a lot more from you're psu. Anyway, i'll receive a 550 watt Antec PSU soon, so i can check this out....
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Regards,
Welcome to the real world NEO :DOk.....
i raised the memory voltage setting in the bios from 2.65 to 2.8 and the agp voltage from 1.5 to 1.7
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// Watchdog Event Log File
LogType: Watchdog
Created: 2003-10-04 02:02:53
TimeZone: -60 - West-Europa (standaardtijd)
WindowsVersion: XP
EventType: 0xEA - Thread Stuck in Device Driver
// The driver for the display device got stuck in an infinite loop. This
// usually indicates a problem with the device itself or with the device
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ShutdownCount: 9
Shutdown: 0
EaRecovery: 1
EventCount: 2
BreakCount: 2
BugcheckTriggered: 1
DebuggerNotPresent: 1
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DriverProductName: ATI Radeon Family
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I wish i had another videocard to test. My radeon 9700 pro is getting suspicious...
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Many problems with the 'Export to Text' (.txt) in CR Xi
Hi,
I have listed many problems with the 'Export to Text' (.txt) function of CR Xi.
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<blockquote>Locking duplicate thread.<br>
Please continue here: [/questions/821825]</blockquote><br>
Since updating to Firefox 4.0.1 I have a problem with the website shortcuts I have on on desktop. I have a few of these shortcut to website I use a lot. When I click on the short I get the message "windows cannot find [then the web address] make sure you typed the name correctly, then try again. To search for a file, click the Start button, and then click Search." I tried deleting the shortcut and setting it up again but still get the message.Try to redo the default browser and make another browser like IE the default browser and then let Firefox do it again.
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