Problem with the Sevice Desk VAR to Solution Manager 7.1

Hello Gurus,
I have a problem with the Sevice Desk VAR to Solution Manager 7.1,
When I want to send a message to SAP I can't see the text "Send messange to SAP",  in the Actions to Message only I can see "Send Notification to SAP" but I can't see the message in the Marketplace when I click on this Action. In the tab "Action Log" show me two error messages:
1.- "Find support team responsible, when message is created", when I click on Detail the log shows "Message Text
Error in resolution of rule 'AC13200137' for step '1' ".
2.- "Create/Change Basis Message from CRM Procedure", when I click on Detail the logs shows "For object DNO_NOTIF , number range interval 01 does not exist DNO_NOTIF".
I think that this is the reason why didn´t appear the options of Actions to Messages.
Pleas any idea about how to fix this issue?
Best Regards
Omar
Edited by: Omar5x8 on Dec 30, 2011 2:12 AM

Dear Mateus,
happy New Year and thank you for your suggestion,
I follow the recomendation of Vicent Lim.
I createad a new message from WorkCenter "Incident Management" on Solman, it was create with solman_admin user which have this roles " ZSAP_SMWORK_BASIC, ZSAP_SMWORK_INCIDENT_MAN, ZSAP_SUPPCF_CREATE, ZSAP_SUPPCF_PROCESS, ZSAP_SUPPDESK_CREATE,ZSAP_SUPPDESK_PROCESS",  and I want to sent to SAP with the message processor(ogarcia) user(with role "employee") with the following roles " ZSAP_SMWORK_BASIC, ZSAP_SMWORK_INCIDENT_MAN, ZSAP_SUPPCF_CREATE, ZSAP_SUPPCF_PROCESS, ZSAP_SUPPDESK_CREATE,ZSAP_SUPPDESK_PROCESS" but I can't see the text "Send message to SAP".
Also I re-active the BC-Set from IMG and I checked in the transaction SCPR20 and I get two error messages:
1.- Activation of customizing object cRMC_TV_PROCTYPE with errors.
2.- BC Set SOLMAN40_SDESK_VAR_SIVA: The activation of customizing object CRMC_TV_PROCTYPE is not supported).
I believe that I need one note o maybe a support package that fixes this bug since that version
of Solman is 7.1 SP3.
Please could you help me with this?,
Best Regards,
Omar

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