Problem with Time Capsule after backup session

I have a problem with Time Capsule after a backup session. Our two Macs (on Maverick) loose connection with the station and the only thing that seems to help is unplugging the Time Capsule and starting it again! After the next backup session the same thing happens again. The Macs seem not to be able to hold on to the connection and continually loose it. The iPhones and iPads that we have (4 units) are not affected - it is the Mac Mini and Mac Powerbook that experiences this problem!
I would be grateful for your help!
Thor

This is standard Mac issues and has been a bug floating around since Lion.. it hits some people worse than others.. but once it starts it is awful hard to get rid of.
Just to confirm the connection to internet is not a problem?? Just the hard disk drops out?
I recommend you
1. Reset the TC to factory.. and start over with all new names.. short, no spaces pure alphanumeric.
TC name and wireless name/s should conform. By default the disk share name is data which is fine.
2. Mavericks has changed over from using AFP to SMB for network filesharing.. why Apple why??
This is unhelpful to say the least. Many many people are struggling with TC and being unable to mount the network drive.
So do it manually and force it back to AFP.
In Finder use top menu, Go, Connect to Server.
Type AFP://TCname or TCIPaddress (it must be the network name of actual TC.. or its IP address)
When the computer locates the resource it will ask for a password.. it is public by default.. supply your password or public and save it in the keychain.
3. Delete the existing TM setup and start over.. See A4 here. http://pondini.org/TM/Troubleshooting.html
I cannot promise this will fix it but should reduce the problem to now and then.. rather than every time TM needs to backup.

Similar Messages

Problems with Time Capsule after upgrade to 10.7.5 & firmware on Time Capsule

I got a software update to 10.7.5.   There was also a firmware update to Time capsule. It won't work now. I get the error message of (-1). They tell me it's a Western Digital software driver. I never had a western digital drive, but must have migrated the driver from an older computer.      I did have an Iomega drive on that computer, but no Western Digital.
Support has not been able to help me.    Any suggestions?

I've worked on this over the weekend with Apple Support.   I'm now on my fourth advisor, who is a tier 3 resource. Over the weekend I've downloaded the patch, erased the Time Capsule, reset it to factory settings, plugged it into ethernet, renamed the Time Capsule, the airport network & my computer and still don't have a functioning Time Capsule after a very 'Microsoft' weekend of waiting for several backups to bomb.
The only reason I'm on Lion is that I was a MobileMe customer and wanted to keep my email address.   I'm now thinking of getting a personal domain email, i.e. [email protected], dumping iCloud which really doesn't have any value to me, and in fact has less functionality that I need than MobileMe had, and reloading Snow Leopard.
That, or I can stop trying to fix Time Capsule, use third-party local drives until Apple gets around to fixing Lion.
Another 'feature' I've also discovered is that I can no longer take a Pages document and send a Mail message converting the document to PDF reliably.   It now works some of the time.
I've been one of 'the faithful' who's had Apple products since 1987 and loved them.   I stuck with Apple through the 'Soda Jerk' years and that european dude.   I'm hoping that Lion is some weird product anomaly and that Apple will improve it's product quality to where it used to be.    Also, not force people into product upgrades by not restricting features on new releases like Mountain Lion to machines less than 3 years old.   There really will not be any place else to go unless Google gets into hardware.

Problem with Time Capsule after upgrading to firmware 7.6.1

I am currently using Time Capsule Firmware 7.6 and just upgraded to 7.6.1. After the upgrade, my IPad 2 cannot access iTune, App Store and Safari cannot access any web-site. Email and other Apps which require Internet access have no problem with connection. My other Apple devices like iPhone and Mac Pro have no problem with Internet access and can access App Store, and Safari can access web site as normal.
I tried to downgrade the Firmware back to 7.6. After the downgrade, iPad 2 can now access iTune and App Store. However, Internet access via Ipad 2 is very slow, at only 1M download and 0.2M upload Internet speed. The same issue occur with my other iPad 1 too. When I check Internet speed on iPhone 4 and Mac Pro, the result is normal, at 25M download internet speed.
Please let me know how I can resolve this problem.

I just read other discussion treads on Time Capsule Firmware upgrade to 7.6.1. It seems the whole community is having the same issue ie slow Internet connection speed and even some users are reporting unstable connection. If Apple is reading these treads, Apple should do something to either stop allowing the Firmware upgrade to 7.6.1 or rectify the issue with another Firmware upgrade without this problem.
If Apple has read and is not taking any action, then, we all should question what exactly is the management hired for?

Potential Problem with Time Capsule after purchasing second computer?

I have had a MacBook for 3 years and have been backing it up on a Time Capsule (about 40Gb). Now I bought an iMac and would like to set up a system
1.with all applications and files on the iMac, as my main computer, backed up on the Time Capsule ,
2. and with the option to easily synchronize new or adjusted files I produce when I travel with (or work on) my Macbook and iPad .
How should I proceed to avoid trouble? Any experience with an isuue like that?
Thank you very much
Paul

I have almost the identical issue to above - except for the different version of operating systems (I'm running Lion to Lion both most recently updated). I migrated from a 2009 24" iMac to a new 2011 27" iMac and the first backup to initiate following the migration failed with exactly the same error message. Notably, this was on my 2009 Mac (as I have not activated TC on the new one yet).
Pondini is a great reference... but following his logic, I would seem to have a corrupt disk. But I can still access the TM history and browse without problem. Help

Problem with time capsule after reset

I've a time capsule. I had to reset it for networking problem. I had to make a reset unplugging TC then plugging back switching the rear reset button.
Well, my time capsule switches on, but when i configured it, the capsule (when is reswitching on) doesn't be recognised from my system.
What can i do? Thanks a lot!

When I factory reset the time capsule, will that erase all the data kept on the capsule,
By "data" if you mean your previous backups, the answer would be no.
All of your current network configuration settings will be reset back to factory defaults.

Hi, I have the following problem with Time Capsule: La imagen del disco de copia de seguridad "/Volumes/Data/MacBook Pro de Carlos.sparsebundle" ya está en uso. Please your comments to solve this problem, i can't made a backup. Thanks.

Hi, I have the following problem with Time Capsule: La imagen del disco de copia de seguridad “/Volumes/Data/MacBook Pro de Carlos.sparsebundle” ya está en uso. Please your comments to solve this problem, i can't made a backup. Thanks.

Try Here > http://pondini.org/TM/Time_Capsule.html
Perhaps P 2 > Time Machine could not complete . . . sparsebundle could not be accessed. (Error 109).

Since I upgraded to 10.7.2 lion I have these problems with Time Capsule. What is the problem? thanks

since I upgraded to 10.7.2 lion I have these problems with Time Capsule. What is the problem? thanks

Unable to access disk image backup "/ Volumes / Time Capsule / iMac Admin. Sparsebundle" (error -1).
Then?????

Problem with Time Capsule backup

My Time Capsule is a first gen (500 GB), and I recently upgraded to Lion on my iMac. It seems like right around the time I upgraded that I started having problems with Time Machine backups. They will complete, but then the disk does not eject from my desktop. I am running the Time Capsule buddy widget, and here's the log file:
Starting standard backup
Network destination already mounted at: /Volumes/TimeCapsule
QUICKCHECK ONLY; FILESYSTEM CLEAN
Disk image /Volumes/TimeCapsule/Stefano.sparsebundle mounted at: /Volumes/Time Machine Backups
Backing up to: /Volumes/Time Machine Backups/Backups.backupdb
100.0 MB required (including padding), 174.27 GB available
Copied 2353 files (2.0 MB) from volume Macintosh HD.
100.0 MB required (including padding), 174.27 GB available
Copied 1656 files (718 KB) from volume Macintosh HD.
Starting post-backup thinning
No post-back up thinning needed: no expired backups exist
Backup completed successfully.
Waiting for Spotlight to finish indexing /Volumes/Time Machine Backups/Backups.backupdb
Waiting for Spotlight to finish indexing /Volumes/Time Machine Backups/Backups.backupdb
Stopping backup to allow backup destination disk to be unmounted or ejected.
Backup failed because the destination disk was ejected or disconnected unexpectedly!
You can see at the end where I ejected the disk manually.

I finally resolved this. However, I had to erase the entire backup on my 3tb and start with a new backup. I connected via hardwire to make it go faster. No problems now.

Suggestions, Observations and problem with Time Capsule shares

*Some Observations*
The Time Capsule can take a long time to become active. This is especially true if using an extended or WDS network. I would suspect this is due to the negotiation between devices that it needs to do. I have on occasion believed it to be hung, only to find that after walking away for a bit it comes up. This also impacts devices showing up in the Airport utility.
Using a time capsule with one Airport Express B/G will work, but adding a second creates problems.
Extending a network with an Airport Express N seems to work well.
Best bet is to set up separate B/G and N networks and run your N network as N only at 5Ghz.
WEP provides no real security, so think of it as you would an open network.
*My Issue*
I am having an issue where the time capsule shares become unavailable. It is an intermittent issue, and I have been unable to identify a test case. This happens for devices connected over ethernet as well as wireless. The Time Capsule shows in the Finder list, but the volumes are not available. Connecting to them fails.
The device also appears in the Airport Utility list, but when clicking on Manual Setup, or guided set up, it causes a hang.
This results in Time Machine hanging when trying to initiate a backup.
I have also noticed that when this happens, the signal does start to get a bit flaky with "Roam (Beacons Lost)" messages. Wireless connectivity still seems to be very useable though. I can connect to other network shares through the Time Machine, but not to the shares on the Time Machine. The only way to recover from this is to power cycle the Time Capsule.
One thing I want to investigate more tonight is whether there are any issues with my keychain and old passwords in case there are multiple failed attempts in the mix that are doing something. Although I know of no lockout feature on the device.
Any suggestions would be appreciated. This is the second Time Machine, so I have seen this on two different devices. I am also seeing this issue across 4 different computers simultaneously, some via ethernet and some wirelessly. Time Capsule is 7.3.2

Hi,
I have pretty much the same problem, 1TB Time Capsule that works fine most of the time as a wireless router. Up till recently Time Machine backups just worked (as one would expect them to) wired and wireless. I went away for a week came back and now every time Time Machine invokes a back up process all of a sudden my wireless network goes down, Time Machine can no longer see the Time Capsule and all other devices (iphone / apple TV other non apple devices) no longer have connections (they see wireless but no pass through to the internet or each other).
I have tried resetting all sorts of stuff, re-deployed my network, changed IP / LAN settings to make it less complex, Yasu'd my mac, connected only via wires, cleaned out my keychain etc etc and still get the same problems and as per Chris's point airport utility also hangs and the only solution is rebooting the time capsule.
I am fairly frustrated with this! any suggestions / help would be gratefully accepted.
thanks
alex

Wireless comm problem with time capsule or airport extreme using iMac G5

I did buy a Time Capsule and an iMac 20" G5 January 2009...Installed all the components and created a wireless network...MacBook, iPhone and iPod Touch connected perfectly...iMac connected but started to drop communications with Time Capsule...Safari, iTunes and other internet-access programs had problems to connect 100% with the web...After reviewing all the post here and "testing/trying" several parameters, I found out that you need to define a WPA/WPA2 password protection with more than 13 characters...FYI, Time capsule is configured using 802.11n (b/g compatible)...

Further to Bob's comments..
A Gen1 TC will be using marvel wireless chip and your 2008 and 2010 Macbook will use atheros and/or broadcom cards.. Just open your system profiler and look for info on the airport. We find the mixture of wireless chipsets especially older draft N and later N products can give very varied results.
The very fact you are linking at 270 and not 300mbps shows some reduction from theoretical max speed.. and really to get over 100mbps with any wireless you need perfect setup.. matched wireless chips etc.
Do a test uploading and downloading a file to the TC to see if the LAN speed is better than internet speed.
In reality I think you are doing especially well.. we see loads of people complaining about slow internet here who are getting less than 10% of the speed they get direct when routed through the TC. And on most occasions the limit in speed is not really going to affect what you do, as the real links to the internet are not that fast.

Internet Problem with Time Capsule (Wi-Fi) and AT&T U-verse Motorola NVG589 (Bridge Mode)

I'm having a problem with my Internet connection. For some unknown reason it keeps cutting out every 5 min for about 5 seconds. The wi-fi signal doesn't drop or anything like that, just the internet connection stops working for a little bit and then its fine again (pages don't load, etc).
Here is my current set-up:
1. AT&T Motorola NVG589 - set to bridge mode as per instructions here http://www.dslreports.com/faq/17734 (followed instructions step by step)
2. Apple Time Capsule (latest model 2TB)
3. Motorola is connected to the Time Capsule through an ethernet cable.
I tried contacting AT&T and they just sent me a new Motorola router, I installed it, put it in bridge mode and still the same thing is happening.
I am thinking maybe there is some problem in settings or something. Airport Utility is showing everything in "green", no problems there.
Please let me know if anyone can help.

Ok, here is an update on how I decided to deal with the problem. I will include all of my troubleshooting step by step for easy reference.
1. At first I put the NVG589 into Bridge Mode and used the TC as the main wireless router. This didn't work as my connection kept dropping for no apparent reason.
2. Second, I tried to put the Time Capsule in Bridge Mode and connect it directly to NVG589. This didn't work as my connection would still lag out for 5 seconds about every 5 minutes.
3. Third, I bought an ASUS RT-AC87U Wireless AC2400 Dual-band Gigabit Router to try and substitute the TC in previous steps and see if it helps. Same problem persisted when I put the NVG589 into Bridge Mode and RT-AC87U as the main router as well as RT-AC87U into bridge mode and NVG589 as the main router. The problem was exactly the same as when I tried using TC initially so my conclusion was this is NVG589's fault of being not compatible with other wireless routers.
4. I looked around everywhere and came up with the only feasible solution possible (for me at least):
Currently I use NVG589 as my main wireless router. I works pretty well and even though it doesn't have the specs of TC or the ASUS router my WI-FI connection is pretty fast and stable. In order to have Time Machine wireless backups, I purchased a Western Digital My Cloud Drive that is connected directly to the NVG589. Everything seems to sync and work well together.
I know this is not the ideal solution most people are looking for. But it works for me. Patiently waiting for AT&T to start offering NVG599 (http://www.dslreports.com/forum/r28967809-NEW-U-verse-Gateway-Motorola-NVG599-WI RELESS-AC-AC1600) in my area. Once I get my hands on it will report back on how it will react to all the steps above and hopefully work well with Time Capsule.
Shoot me any questions you might have. Hope this was helpful for some of you.

Problem with Time Capsule recognizing three USB hub hard drives at one time

I attached three external drives to my Time Capsule using a USB hub, but it only wants to recognize one drive at a time. I know that all three work individually with Time Capsule and the USB hub, because when I turn off the two other drives the third appears. I can turn these on and off sequentially, and all are individually recognized, but only one at a time. Does anyone know what I would need to do to get Time Capsule to recognize all three drives running simultaneously on the network? I turned Time Capsule on and off, to see if it would then recognize the three drives, but it didn't help. Could the hub be the problem, that it is underpowered? I do have an AC adapter on it. Any help would be appreciated.

I have the same issue and would love to know if you resolved it with a powered USB hub. Otherwise, i may just return to one external hard drive--though I will miss the double-backup idea. Anyone try the hub change?

Problem with Time Capsule password

Hi everybody.
I have a Time Capsule and I'm trying to perform the backup of my system with Time Machine. I have replaced my old Airport Extreme base with Time Capsule and I've configured everything so that the solid green light is turned on. Now I have my Time Capsule as an Airport Base and Internet is working properly.
Once I'm opening Time Machine, it asks me what drive I want to use for backup. I choose Time Capsule and then it's asking me an username and a password.
Please, could anyone tell me what username and password I have to write? I'm trying with my administrator one but it doesn't work. I looked everywhere but I'm not able to find the right UN and PW!
Please, help!
Thanks
Matteo

Matteo, you might have chosen to secure your disk with accounts rather than a password. To check this, go into the Airport Utility and double click Time Capsule on the left to enter manual setup, then click the disks icon on the top. Choose the file sharing tab and make sure "enable file sharing" is checked, then see if you have it set to "secure shared disks..." with Time Capsule password, rather than with accounts.
Be warned: if you change this setting, you will lose access to any files already on Time Capsule.

Backup problem with Time Capsule over Router

Hello fellas,
I am facing a back up problem with my TC(2TB) with Time machine. When I try to back up it gets stuck at "preparing backup". However when i directly connect to it via its own wifi, everything works like a charm. I even erased older back ups and created a new one. When I, however, switch back to the router setting (TC connected to a Router and me connecting over wifi) I still do see the erased backup on the right side. When I try accessing them, I get a black window where I should be seen a mirror of the desktop. I can manually (over Finder) add and erase files in the TC. The TC does pick IP and is active.
I did verify and repair the TC.(Permission tab was grey)
OS 10.9.5
TC version: 7.7.3
Hope you guys can help me.

Mavericks has a lot of issues with networking.. And it effects TM and the TC more than most things.
Apple finally fessed up there was some issues.
OS X Mavericks: Time Machine problems
Let me recommend you follow exactly the same list as in this thread.
I just updated Safari 7.1 and OS X Mavericks 10.9.5 now my Time Machine is not backing up and I don't know how to fix it.
In your situation there is a couple of other things to add.
Make sure IPv6 is set to link-local only.
I am not sure how your router is handling ipv6 or bonjour for that matter.. both are necessary to have TM work.
If that doesn't solve it..
Use Finder to force the connection to the TC to AFP protocol.
From top menu, Go, Connect to Server.
Type AFP://TCgenx.local (where you replace TCgenx with your nice new short name). local is the default domain in the TC and it can help to specify as your router is probably using a different domain.
Even better is to use the TC IP address.. but it has to be static.. so you will need to set it by dhcp reservation in the main router.
AFP://192.168.0.100 (replace with the actual TC IP you can get it from the summary screen in airport utility but must be static).
If you still have issues post back more details.
What router are you using make and model?
If it is not apple compatible it may simply never work.. some routers do not handle specific apple protocols like airplay or bonjour and this affects how it works with TM.

Problem with Time Capsule full system restore

I just had a calamity....dropped my new MacBook Pro and it's inoperable. I had my old MacBook Pro and to get going again tried to do a system restore to that from Time Capsule. Followed the Install disc instructions. Restored form the last full Time Machine backup seemed to go OK but I was unable to login to my user account.....said that FileVault could not be accessed. I have tried everything I can think of...even using the Master password to try to change my login password...it won't take anything I put in as a new password although it recognizes the Master Password. It seems that the Keychain access is corrupted and I can't fix it. I've tried to do a full restore two more times with the same problem. Can't get access to my files. Any thoughts appreciated.

thamill,
Welcome to the Apple discussions!
You can't do a "Restore System From Backup..." from one Mac to another. You need to use your Mac OS DVD for the MacBook Pro and do an Erase & Install and during the installation you will be able to Migrate your user data over form the TC.
*Erase, Install, & Migrate*
A final option, reserved for last resort, is to erase the hard disk, install a fresh copy of the Mac OS, and then use Migration Assistant during the installation to restore your user accounts. This is the Mac equivalent of ‘Slash and Burn’, and really should only be necessary if you require a completely fresh start.
Procedure:
Verify that your Mac has uninterrupted AC power.
For faster migration of user data, Time Capsule/AirDisk users should connect their Macs directly to their Airport device via ethernet.
Insert your original Mac OS 10.5 Leopard DVD and reboot while holding down the “C” key.
At the “Welcome” screen click “Continue”.
Click “Agree” to the user agreement.
Select you Macs internal hard disk and click “Options”.
Select “Erase and Install”.
Select “Mac OS Extended (Journaled)” for disk format. (Avoid selecting “Case-sensitive” unless you know what you are doing.)
Click “OK”.
Click “Continue”.
At “Install Summary” click “Customize” if you would like to eliminate certain Print Drivers, Fonts, or Language packages from being installed. Otherwise, click “Install”.
If you wish, you can click “Skip” when the DVD integrity check begins.
After the initial installation completes, your Mac will restart and you will see the video introduction.
At “Welcome” select your country and then preferred keyboard.
At “Do You Already Own a Mac?” you are asked “Would you like to transfer your information?”
+from another Mac+
+from another volume on this Mac+
+from a Time Machine backup+
+Do not transfer my information now+
Select “from a Time Machine backup” and click “Continue”.
At “Select a Backup Volume” choose your Time Machine backup disk and click “Continue”. (If you are attempting the migration wirelessly, then click “Join...” and select your network first.)
At “Transfer Your Information” check all the categories you wish to migrate over. If you wish your Mac to be in the same state as your last backup, then check everything. Give the installer time to calculate sizes.
Once that is complete, the “Transfer” button will become active and you can click it.
After the install, verify the registration information, click “Connect” and you are done.
After logging in, immediately go to System Preferences --> Time Machine, and turn “OFF” backups, even if a backup attempted has begun.
Next, Launch Disk Utility, select your Macs’ internal disk on the left, and click “Repair Disk Permissions”.
Interestingly, no Spotlight indexing appears necessary, so, once the permission repair is complete, turn Time Machine back “ON” in the Preferences. Time Machine should continue to backup to the same set of backups that it did prior to the restore. However, due to event logs being out of sync, the first backup will require a lengthy session of “Preparing...” as Time Machine performs a “deep traversal”. Allow this to proceed uninterrupted. Naturally, the first backup after a significant installation like this will be quite large so don’t be alarmed.
Cheers!

Problem with Time Capsule after backup session

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