Problem with Web Host - Help please.

Question

I moved our main site to 'Hostmonster'. Trying to set up
forms.
Some of the forms our non-profit hosts send information from
people with
complaints - to Federal agencies that have a strict criteria
for accepting
email information (must originate from the complainer). We do
this because
some people need help filing complaints with the Fed Govt.
Hostmonster apparently will not send ANY email that does not
originate from
their server. (Must originate from
'[email protected]'.
It is vital that the resulting email 'originate' from the
email address that
the user places in the field I label 'email'.
Worked fine on our previous host but we transferred to
hostmonster for less
expensive cost and additional services [unlimited nr of
domains and
unlimited disk space].
We tried hostmonster because I saw someone in this forum
recommend them.
Please let me know who you recommend and why.
Maybe we can get these recommended hosts listed in one thread
that can be
reverenced in the future?

Answer 1

You have your answer from hostmonster. They want you to
change hosts. You
can easily comply with this, and frankly I would do so.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
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<[email protected]> wrote in message
news:C5B36785.23D8B%[email protected]...
> My form collects an email address from the user.
> [ e.g. them@their_address.com ]
> Subject is set by the script "My_subject"
>
> User clicks 'Submit' and the information submitted is
emailed to me per
> the
> formmail.php (aka dbmasters Formmail.php script.)
>
> I expect the resulting email to show up in my email
account as
> Sender: them@their_address.com. Subject: My_Subject.
>
> What I get is:
> Sender: [email protected]
> Subject: My_subject
>
> Note that the actual sender is
'[email protected]'
>
> The US FTC database that some of the forms will send the
email to MUST say
> that the information came from "
them@their_address.com".
>
> I called Hostmonster and was told on the phone that any
email sent out by
> their system must specify that it is sent from a domain
hosted by
> Hostmonster.
>
> Then I got the cryptic email from Hostmonster:
>
> sendmail_path = /usr/sbin/sendmail -t -i -f
[email protected]
> Thank you,
> HostMonster.Com
>
> It looks like someone at Hostmonster was offering
something they thought
> would help - but it was from:
> "HostMonster.Com" <[email protected]>
> So I can't send this question back to the sender and I
don't know what to
> do
> with the information they sent me and I don't know why
they didn't use a
> regular email return address.
>
> We just want to help people who need the help we try to
provide. This is
> usually older people who are being ripped off by crooks.
>
> Thank you for your interest and for any help/insight you
can offer.
>
> Dan H.
>
> On 2/6/09 6:08 PM, in article
[email protected],
> "bregent"
> <[email protected]> wrote:
>
>>> Hostmonster apparently will not send ANY email
that does not originate
>>> from
>>> their server. (Must originate from
>>> '[email protected]'.
>>
>> I'm confused. If you are sending email from a form
hosted on
>> Hostmonster,
>> then
>> the email is originating from their server. Do you
mean that the outgoing
>> email
>> must be populated with an address (From, Replyto,
etc) that is from a
>> hostmonster domain? That doesn't make any sense to
me. Could you explain?
>>
>