Problema clash of clans

ciao ho un problema con clash of clans.Ho caricato 45 euro con le schede,in pratica ho provato a scaricare il primo pacchetto da 5 euro e me la dato, il secondo pure, dopo il secondo mi esce questo errore "non e stato possibile completare il tuo acquisto",pero guardando su app store mi risultano ancora 35 euro cosa posso fare?

You can contact iTunes Support via this link and ask them for help (we are users on here, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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I can not buy the gem in the "clash of clans" game, It says "My purchase could not be completed". How I can solved this problem?

I can not buy the gem in the "clash of clans" game, It says "My purchase could not be completed". How I can solved this problem?

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am having ongoing connection problems with the Clash of Clans app which means that I lose battles, resources or boost times. This results in a loss of gems which I have purchased but will not be refunded as they will not accept responsibility.

Whilst playing Clash of Clans I will continually lose the internet connection. This means that I lose battles, resources, gold etc and lose boost times. I have informed Supercell who blame my internet connection even though the iPhone, laptop and TV all work fine so it is obviously a technical problem with their game and probably something to do with their last updates.
As I have purchased gems I feel that I should be compensated for my loss but they will not accept responsibility nor investigate the technical issue. The loss of connection occurs constantly with the game often freezing during replays or searching for battles. This is obviously not a connection issue.
What suggestions do you have to resolve this situation?

Hi.
Thanks for the reply. I asked because I also wanted to see if others had encountered the same problem.
I have no problems with my internet connection as I run my TV, laptop and iPhone off the same connection with no problems. I believe that since the recent updates to the game this has caused the problem. The game often freezes, cancels out or returns me to the main game screen during battles or replays.
What I want to know is how do I get the game designers or owners to acknowledge my problem as at this time they keep telling me it is my internet that is a problem and not their game. How do they know this when they refuse to investigate. What can I do and who do I go to for support if they won't accept responsibility?
I am very grateful to you for replying but concerned that if this can happen to me then how many other gamers are losing out and paying for something that they are not going to receive.
Many thanks.

How can i remove my credit card from app store, the none option its not there and i don't Owen nothing to apple, my last in app purchase was in clash of clans, please help!!! Because of that problem i cant update my apps! Plz help!!!!!

How can i remove my credit card from app store, the none option its not there and i don't Owen nothing to apple, my last in app purchase was in clash of clans, please help!!! Because of that problem i cant update my apps! Plz help!!!!!

You've logged into your account and viewed your purchase history and there aren't any error messages shown (e.g. 'problem with a previous purchase'), and you haven't got any purchases due (e.g. pre-orders and/or subscriptions) : Why can’t I select None when I edit my Apple ID payment information ?

I dont remember the first apple id that link with my clash of clans apps. the problem now is i need to link my COC village and it keep saying "please log in with correct game center" is there anyway that i can retrieve my old apple id? please help me

i dont remember the first apple id that link with my clash of clans apps. the problem now is i need to link my COC village and it keep saying "please log in with correct game center" is there anyway that i can retrieve my old apple id? please help me i dont want to lose my village, i have spent my money on that game to much. hmmm

thanks mate, but the problem is im using different apple id now, and after about 1 year play coc and today i want to link the village , suddenly coc said that
thats mean im playing this village with different apple id and it not saved. and the problem is i dont remember the first apple id and password that i use first time to download this game. hmmm it was so confusing, why coc and game center just make this thing saved with a new game center account.

Problem with Clash Of Clans [iTunes] Switzerland

Today i was trying to buy Gems in Clash of Clans and then i clicked on it and it says Log In etc. and then i Purchased but i dont get anything. I went to iTunes and see i have 32.80 so i logout and login again and i see 12.80 and i deleted Clash of Clans and Restarted my iPhone and nothing happened.
Please help burned 20.00 4 nothing!!! [CHF] Schweizer
<Personal Information Edited by Host>

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
If you've been charged but haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Your purchased could not be completed,problem buy gems clash of clans

your purchased could not be completed,problem buy gems clash of clans

Were u charged for it? If not, it shouldn't matter. But if it was charged, u can send supercell a bug report. In clash of clans, go to Settings -> Help and Support -> Report an issue -> purchasing issue
It will take u to ur mail and u hv to send an email to supercell giving an account if what happened. If u hv any proof like a screenshot of your credit card bill and that of the pop up box, u can send it in ur mail. As it is a purchasing issue, it should be looked into soon. Hope this helps.

Hi i have a problem when i want to buy gem for clash of clans can u help me plz?

Hi i have a problem when i want to buy gem for clash of clans can u help me plz?

What happens when you try to buy them ?
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it's a different problem ... ?

Hi everyone. I have a problem with with gems in clash of clans.

Hi everyone.
I have a problem with with gems in clash of clans.
I bought sack of gems by 19.99 dollar and they take my money without adding gems to my account. After that I received an email from apple about my purchase (it's very normal email after purchase any thing). I tell you this because my purchase was successful but without adding gems to my account?
I email apple support and tells me the will replay within 48 and email clash of clans as well but there is still no response from them?
This is my second day but still no adding gems or even give my money back?
That should i do?
Please I ned you help?

How did you contact the support? Use the link below. Did you buy the Gems on the same device as you are using now? This kind of in-app purchase is not transferable and you will not see the gems on a different device.
Apple Support iTunes Store Contact

HT4009 I can't make in app purchases on clash of clans every time I try it tells me to come here. This is really annoying! So how do I solve this problem?

I can't make in app purchases on clash of clans every time I try it tells me to come here. This is really annoying! So how do I solve this problem?

I understand it is from the App Store. That is part of iTunes. You still need to contact them for assistance, or you can try Express Lane, https://expresslane.apple.com/GetproductgroupList.action

Details: i have 15 dollar but i cant by gem on clash of clan game when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction please help me to solve problem

Details:
i have 15 dollar but i cant by gem on clash of clan game
when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction
please help me to solve problem

رائد wrote:
please help me to solve problem
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I have 99 dollar but i cant by gem on clash of clan game when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction please help me to solve problem

i have 99 dollar but i cant by gem on clash of clan game when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction please help me to solve problem agen !!
halep me

If I were you, I would "Contact iTunes support to complete this transaction."
http://apple.com/emea/support/itunes/contact.html

I used to buy gems in clash on clan... But now i cannot purchase it ...the window pops out "your purchase could not be complete" what seems the problem? Plz help

I typed my credit card details right and still couldnt purchase clash of clan gems

I'm having the same problem with Hay Day. I was able to redeem iTunes cards with no problem, but I'm getting the same error messages when I try to buy diamonds and I'm not able to make any purchases. Unable to get any assistance from apple support until 12/30. I'm hoping somebody can offer a remedy before then!

TS1292 hello! I have a problem when I go into the clash of clans can not buy gems! I itunes gift card, and my account is more than $ 20. When I want to buy writes "Your purchare be not complete"

hello! I have a problem when I go into the clash of clans can not buy gems! I itunes gift card, and my account is more than $ 20. When I want to buy writes "Your purchare be not complete"

http://www.apple.com/support/itunes/contact/

I'm playing clash of clan game now,why I can't purchase gem?The bank staff told me my credit card is no problem,he ask me contact apple iTunes support.

I'm playing clash of clan game now,why I can't purchase gem?The bank staff told me my credit card is no problem,he ask me contact apple iTunes support.

If you are getting a message to contact iTunes Support when you try to buy them then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem when you try to buy them ... ?

Problema clash of clans

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