Problems access to a web application (Web Interface or Web report)

Hi,
We found problems with the access to web application. Some users have problems with direct links to the web applications(Web Interface or Web reporting), when they click on the link an error message appears, the message displays the following text:
"Cannot open file Bex?sap-language=ENbsplanguge=ENcmd=idoc_TE.."
Clicking in details the message is "No Access to specified file"
For this users the access to excel reporting is correct, the message appears when they click on the direct web links through the browser or directly in BW system, but if they type the URL they can access. Other users can use the direct web link without problems.
I highly appreciate any help or idea about how to solve this issue.
Thanks in advance.

HI,
please ask to your basis that check the language of every single user on su01 tx.
This is the problem i think.
Natalia.

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    Is it possible to have two sets of permissions on a single web application, one for internal and one for external, without extending the default zone to create the extranet and thereby creating a new IIS website (webapp) in the process?
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    Love them all...regardless. - Buddha

    Hi,
    Please refer below.
    https://social.msdn.microsoft.com/Forums/sharepoint/en-US/47081f77-fccb-4bc3-906b-76d187861f8c/intranet-and-extranet-web-applications-on-same-port?forum=sharepointadminlegacy
    http://blogs.technet.com/b/speschka/archive/2013/06/26/logical-architecture-guidance-for-sharepoint-2013-part-1.aspx
    https://social.msdn.microsoft.com/Forums/sharepoint/en-US/c0702003-8d53-46cf-ac09-49cbd270a43e/extranet-access-to-the-intranet-web-application-sharepoint-2010?forum=sharepointgeneralprevious
    Krishana Kumar http://www.mosstechnet-kk.com
    Please mark the replies and Proposed as answer if they help and solve your issue

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