Problems after upgrading to the iPhone 5S

After upgrading to the iPhone 5S 2 weeks ago I've had nothing but problems. It's quite sad because I had the iphone 4s for 2 years and had no problems whatsoever. Anyways... ever since I got the new phone I've been getting the "imessage waiting for activation" message on and off everyday, and today my phone started freezing on the lock screen and then restarting itself over and over. It won't let me press any other button and is unresponsive when I plug it into itunes.
I've already called my cellphone service provider (Bell) and Apple tech support and had no help from either.
Should I take the phone in to get it replaced? Do I go to Bell or Apple?
Help Please! I've tried everything off of these forums!

Restore the iOS software using iTunes, first also restoring a backup, and if needed as new, without using a backup/
iOS: How to back up and restore your content
iTunes: Restoring iOS software
iOS: Unable to update or restore
If restoring as new, without restoring a backup doesn't help, you need warranty servcie from Apple, not Bell

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