Problems and bugs with ios 8.0.2 on iphone 4s

After updating my 3 year old iphone 4s to ios 8.0.2, the UI became choppy (Same with ios 8 and ios 8.0.1). Few bugs i noticed even after updating to ios 8.0.2 (all done after restoring phone as factory new and loading few music/photos/videos loaded and few apps like manual cam, facebook and Google maps installed leaving 7.4 GB free memory.)
1. The "Notes" app keyboard responds slow while typing.
2. Free ram stays in between 60- 20mb which i checked with iMonitor which later drops down to 5-12mb when i open an app. So em just wondering where did the 450mb remaining ram went? Because of this i cant multitask like opening and running FB app and simultaneously opening Google maps or any other app using a bit more ram. In ios 7.1.2 i used to running three apps simultaneously without the app being reset.
3. Ram stays at 200mb+ when i exit some heavy apps like "manual cam" thou it never comes at 200mb when i exit in built apps which a very little ram. So in real world the ram is always being used at 80% even i restart the phone.
4. The incoming call screen is lagging. First i hear the ringtone for about .5 secs and then the call screen loads! ***?
From all this happenings i suspect that ios 8 and its further updates will use 80-90% of the iphone 4s ram leaving only 10-20% unusable for users! I dont know why 80-90% is still used even if i restart or even i have closed all the running apps! Usage comes down to 40-50% when i exit heavy apps like "manual cam" or "real racing 3" and the free amount of ram stays stable at 200+ mb for few hours until the cache or background processes resume after the phone refreshes after exiting the heavy apps. At 40-50% ram usage (soon i exit a heavy app) the phone works fluid and animations are smooth. Still my one question "where is my missing 400+ mb Apple"?

digis wrote:
If your device was not functioning, you might rant a little too!!
No, I wouldn't. At worst, I might sigh, then start troubleshooting the issue.
This is a technical support forum, not an emotional support forum.
What troubleshooting steps have you tried?
Here are some:
Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem.

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My iTunes won't detect my iPhone that has to be restored via iTunes *because if pass code problems* and its running iOS 7.2

my iTunes won't detect my iPhone that has to be restored via iTunes *because if pass code problems* and its running iOS 7.0.4

If itunes is comming up and saying it can't read the device because it's locked with a passcode, you may have to put your device into recovery mode first.
To put your device in recovery mode: (Following these steps will erase your device and reset everything to factory defaults)
1) press and hold the power button until you see the slide to power off option
2) swipe to power off
3) Press and hold the home button while the device is off and connect it to your computer. Continue holding the home button until you see a graphic with the iTunes logo with a picture of a USB cable below it.
4) iTunes should give you a message that it has detected a device in recovery mode. Click ok and then select Restore iPhone. iTunes will download a fresh copy of iOS and then wipe the device and restore it. Depending on the speed of your computer's internet connection this may take a while. Just leave the iphone connected to your computer until it's finished.
If itunes is not detecting it at all or is Not giving you the message that the phone is locked with a passcode, you may end up having to reinstall itunes. This seems to be a fairly common problem after the most recent itunes update (11.1.5)
If this is the case and you happen to be running a windows based computer you will have to uninstall itunes in this order from your programs and features option in control panel:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Then download and reinstall itunes from itunes.com try putting your device into recovery mode again and restore.
Hope this helps.
Cheers.

I am using Iphone 3G and running with ios version 4.2.1 .I am looking for to run whatsup apps.Can you guide me which IOS version should i download wherein,it will support whatsup apps

I am using Iphone 3G and running with ios version 4.2.1 .I am looking for to run whatsup apps.Can you guide me which IOS version should i download wherein,it will support whatsup apps

with an iphone 3G the most up to date ios is 4.2.1 so you have a problem because whatsapp requires a higher version. If you saved an earlier version of whatsapp you could install that otherwise you cannot use the app. You will need to get a more up to date phone

I hv iPhone with ios 6.0.2 My iphone could not able to check for update-it's just showing "checking for updates" with loading sign How can I upgrade to ios 7? Help pls

I hv iPhone with ios 6.0.2
My iphone could not able to check for update…it’s just showing “checking for updates” with loading sign
How can I upgrade to ios 7?
Help pls

I agree- I apologize if I sounded skeptical and attacking. In no way did I mean it to sound that way.
I completely agree on the software-hardware combo issue- this is why apple killed off 1G and 2G devices- because newer software revisions would never ever run well if at all on such ancient devices. can you imagine running iOS 6 on an iPhone/iPod touch 1G? That would be terrible. Let alone iOS 3 runs terrible on them and now are generally rendered useless due to newer App Store requirements (most require 4.3+ now to allow apple to kill off the older devices). forcing newer software on older hardware (apple, dell, HP,... Anything electronic this definitely applies to) will almost always yield less-than-par results. The other part is apple forcing you to upgrade by means of intentially making things obsolete. all companies do that.
All of this factual info aside, the issue at hand with the 5 is not a software-hardware combo problem- those are most widely seen with the major revisions. then again, this isn't the first time apple has gotten caught up in battery drain snafus (even iOS 5 was plagued with this as well- and now there are some people desperate to roll back but can't). it basically waters it down to the point where keeping the stock software will always yield the best results even though newer versions provide better features- it all depends on whether or not the person deems the added features are worth a performance hit.
PS. I'm still at 100%- and I've been using it periodically throughout the day. your combo worked for you, but didn't for me. And may or may not work for others- As the tech world would say, mileage may vary.
PSS. What model/carrier do you have? Just wondering.

Help me for activate I message and facetime ! iOS 7(7.1.2) iphone 4 ! Urgent plss help !

Help me for activate I message and facetime ! iOS 7(7.1.2) iphone 4 ! Urgent plss help !

Hello Mohd,
Thank you for using Apple Support Communities.
Sorry I couldn't get to your issue quicker, but the following article should help you to activate your iMessage and FaceTime:
iOS: Troubleshooting FaceTime and iMessage activation
Regards,
Jeff D.

Call Forwarding Breaks with iOS 8.3 Update on iPhone 6 and iPhone 6 Plus with AT&T

Ever since the iOS 8.3 Update, call forwarding is no longer working on my iPhone 6 Plus. I have spent dozens of hours troubleshooting with both AT&T Advanced Business Technical Support as well as many hours with top technicians from Apple at my local Genius Bars.
This is a critical bug for me as I used to use the call forwarding option multiple times a day, EVERY DAY, because when I am in certain business locations my mobile phone gets no reception and calls go right to voice mail. I need to have them forwarded to the land line I'm located at.
APPLE, PLEASE HELP!!!
I've done extensive testing, and this seems definitely to be related to Apple iOS 8.3, and it seems to be specific to the iPhone 6 and iPhone 6 Plus ONLY.
To illustrate the EXACT problem:
A: Settings -> Phone -> Call Forwarding
B. Call Forwarding - Turn on
C. Enter Number and return to previous screen by touching the blue "Call Forwarding" to return to previous screen.
D. Call forwarding button is "green" for a split second, then returns to previous OFF state and no forwarding number is displayed. DOES NOT WORK.
NOT AN AT&T PROBLEM. IF SOMEONE IS EXPERIENCING THIS WITH OTHER CARRIERS PLEASE COMMENT HERE.
Further validation this is isolated to iOS 8.3 on the iPhone 6 and 6 Plus ONLY and not the sim card from AT&T...
Here are the latest steps I did with my AT&T sim card and my wife AT&T sim card (she has an iPhone 5s):
1. Removed my sim and put it in the 5s. The phone said that a "carrier update" was required and I selected "NO" to that prompt. Call forwarding functionality worked as expected on the 5s running iOS 8.3
2. I removed the sim from the 5s and re-inserted it. This time I selected "YES" to do the carrier update to eliminate that as a variable, and the call forwarding functionality still worked as expected.
3. I then placed my wifes sim in my 6 Plus. Call forwarding functionality does NOT work on the 6 Plus (was not prompted for carrier update). Also, keep in mind this is my second phone (Apple provided me with a new iPhone 6 Plus when they couldn't resolve the problem at the Genius Bar after hours of troubleshooting).
Note: I did one additional test which as interesting: I put my sim in the 5s and turned call forwarding "on". Then, I put the sim back into my 6 Plus. The calls were still being forwarded to the number I put in while it was in the 5s, but the call forwarding interface in the 6 Plus showed that it was NOT forwarding calls. I could not turn OFF the call forwarding from the 6 Plus and had to put the sim back into the 5s in order to turn off the call forwarding.
If anyone has an update on this, or any other suggestions please advise! This is a critical issue for me as when I travel and when I am in poor areas of reception I need to forward calls. This is a featured I was using multiple times a day, EVERY DAY.
APPLE????????? HELP!!!!!!

Yes, I am dealing with this right now on at&t with a 6 plus. I've been down the same road as you. I got it to work with a windows phone yesterday but not my 6 plus when I switched back to the iPhone. My wifes 6 works fine. I believe it is an at&t issue and not an 8.3 issue. After dealing through several levels of support at at&t, they are telling me it has to do with their transition to hd voice. Some people are having this issue because they are updating their system and some peoples phone profile, on phones that have hd voice capabilities, are not getting added to their line and call forwarding will not work without it. I have a trouble ticket open to their engineering dept and they promise it will work for me on or before the 24th of april. Engineering has to build my phones profile so call forwarding will work with my iPhone.
This is frustrating because like you, I need to forward my calls because I have no signal in my office and need to forward to another phone so I can get my calls. If at&t would quit dragging their feet and enable wifi calling, this wouldn't be an issue for me. I would suggest you put more pressure on at&t and escalate this until it gets resolved. Or put your sim in a phone that does not have hd voice capability and see if it works then.
Good luck. I'm keeping my fingers crossed this will be fixed for me on or before the 24th. We'll see.
EDIT: I see you did put it in another phone and it worked. That backs up that the issue is at&t and their hd voice upgrades. They had no explanation as to why some work and some don't, but have them make sure a profile for your phone is on the line. If not, they'll need to build one for the phone so that it''l work. At least that's the story for now. Like I said, I'll know more in a day or two.

AirDrop showing the wrong name and picture with iOS 7

AirDrop is showing the wrong name and picture on my wife's phone....It is showing my name and picture. She has an iPhone 5 and I just updated her to iOS7 about an hour ago, same time as I did mine. Is it because we are connected with the same Apple ID and if so, how do I fix it? She is annoyed by it and not seeing where I can change it in the settings is beginning to annoy me. Help!

I don't think that's the issue. I'm having the same problem. My wife, my son, and I all use the same Apple ID, but we have different email addresses and phone numbers for facetime and imessage (we've never had an issue with imessage or facetime). Today, I updated my phone and ipad to ios 7 and tried to experiment with airdrop. On both devices it showed my son's name. Then my son updated his ipad and we tested airdrop again. His ipad shows up on my phone and ipad with his name as well. The email address that I use for Apple ID is not associated with him on any device. His name is not listed on our Apple ID account. One of them shows his photo that he uses for his facebook profile, but the other's just have a gray circle with his first initial. I'm hoping it's just a bug that will get fixed soon, but if anyone knows a fix, please share.

Bugs with iOS 4.0.1?

I'm having trouble saving the changes I made to my note. It seems to me that iOS 4.0.1 may have bugs with the "Notes" software.

I posted on this topic in another thread and I think I have an answer for you. Here's the thread with my solution:
http://discussions.apple.com/thread.jspa?threadID=2530080&tstart=0
My brother's iPhone had this issue. We solved his problem. Hopefully this info will help you with your problem.

HT201210 problem with ios 7.1.2 on iphone 4

Hi
about 6 months ago i made mistake to upgrade my ios from 7.1.1 to 7.1.2 not only the bugs and crashes solved but also my iphone4′s speed reduced and reboots unexpectedly when ever it like . ios 7.1.2 is extremely huge ( take more ram ) for iphone 4 . pleas help me with this problem . i cant enjoy my phone any more. also when playing clash of clans i had lag seems that you RAPIDLY stop and resume whatching movie because of ios 7.1.2 for iphone 4 . the performance on 7.1.1 was veryyyyyy good .
tank you very much for paying attention to my problem . i hope there is a solution for this...
1377.62 kb or 78.43% ram usage
10.2 Gb free storage capacity

Well, it sounds like your VPN isn't configured correctly. Turn the slider to off under Settings - General - VPN, and it shouldn't try to connect. If you have installed a 3rd party VPN OR a profile from your company, you might have to disable or delete the profile to turn VPN off.
HTH

Sync play count, last played, and rating with iOS 5

From other threads (https://discussions.apple.com/message/16563011#16563011 and https://discussions.apple.com/message/16505730#16505730 for example) it is clear that there are some problems with play count, last played, and rating information updating and syncing under iOS 5. I have at least a partial solution. I am posting it here instead of under one of the existing threads because 1) some discussions seem to be confusing the difference between updating the iOS 5 device data and syncing the updated data to the computer, and 2) some of the discussions are focused iPhone, and though the problem appears similar I only have an iPod touch to test the solution on.
First of all, this is not a new problem. Prior to iOS 5, I would plug my iPod Touch into the computer and not see any play count or last played data for songs I knew I had just listened to. I discovered that if I clicked (in my computer's iTunes display of the iPod) on one song that I had recently listened to, it would suddenly display play count and last played for all the songs played since the last update. I could then transfer this playlist data (more on this in a minute) to the corresponding songs on the computer. Under iOS 5, this no longer works, and in fact causes the new play count and last played data on the iPod to be lost. However, under iOS 5 there is a way to get this information to update, even though you don't see it when you first connect to the computer.
To make this work, you have your iPod set on Manually manage music and videos under the Summary tab of the iPod settings in iTunes. I have messed around with this for hours, including several restores and resets of my iPod touch, and have found no way to get this to work under various Sync Music options. I have been using the Manually manage mode for years because I use my iPod with numerous different iTunes Libraries on several different external hard drives.
Here's the trick: Manually manage must be in effect before you connect the iPod to the computer. After your iPod shows up in the iTunes interface on your computer, in the main view (where it shows the different tabs at the top and capacity at the bottom) there is a Sync button at the very bottom right. Click on this and wait for it to go through the Sync steps (don't worry, you're not losing anything), and, voila, when you go to the songs (on the iPod) you have listened to since the last time you connected to the computer, the play count and last played data will be there.
Unfortunately, it's not a simple matter to get this data synced to the computer, but it can be done. At first I thought that once I got the data to show up on the iPod I could go to the Music tab and Sync Music to get the playlist data to the computer, but this does not work. It will sync the play count and last played data that are on the computer to the iPod, overriding the newer data. The way I have been getting my playlist data from my iPod to my computer without ever changing the Manually manage setting is by using the Copy Tag Info Tracks To Tracks script from Doug's AppleScripts for iTunes <http://dougscripts.com/itunes/scripts/ss.php?sp=copytinforackstotracks>. This isn't hard to download or install or use and copies playlist information very quickly.
I have never had a problem with play count or last played on my 2nd generation nano, which still works beautifully. As far as I can tell, play count and last played have never worked well on the iPod touch; there are threads in discussions complaining about this from years ago. It would be nice if Apple would recognize that these are extremely important features to many users and make it a priority to make these basics work before (or while) adding a lot of other fancy features.

Just for posterity in case anyone else ever has a similar problem.
I found out I can work around my problem, but I have limitations. The only time it'll update the correct songs is after I restore it and then add the initial songs on to the Shuffle. The key is to not ever have a situation where I reshuffle the order of those songs. If I ever shuffle to better alphebatize or categorize things, the sync updating screws everything up. If say Song #3 on my Shuffle's playlist after the intitial transfer gets moved around to being anything other than the third song played, my Shuffle/iTunes will still think that song has been played although the Song #3 I actually listened to after the sync update will be different. Now I have to carefully compose and place what songs I want loaded on since I can't mess around with the playlist setup at all.
I know Apple support would likely blame my Shuffle for the problem (it's over 6 years old now). But it's funny how this only happened right after I installed 11.0. The update to 11.0.2 did nothing.

Is there any way to get back to iOS 6.1.3? Far too many bugs with iOS 7

Is there any way to go back to iOS 6.1.3 on iPhone 4? I'm sick of the bugs that have come with iOS 7. My phone is slow, it randomly calls numbers when it's in my pocket even though voice dialling has been disabled and the amount of crashes I've had have been ridiculous. It is so unstable. Is there anyway to change or is it time I considered jumping ship and going to Android?

Nope... Many other post in here with same question... Sorry

HT5567 Iphones and Ipads with IOS 6.0.x and later getting Calendar invitation even so that Delegate access is enable on exchange 2010 and outlook 2010

I'm Running Exchange 2010 with outlook 2010 in my environment, since Apple OS went from 5.x to 6.x I been having issues where the Iphones and Ipads running OS version 6.x or higher do not acknowledge that the exchange user has a calendar delegate and are automatically accepting the invitations, not allowing the Delegate to acknowledge first, If this test is run on any Apple devices running OS Version 5.x but less than 6.x the issue is not there.. any one that may have encounter with this situation got a fix or a possible resolution on it.. Thanks

Ok, well after looking at everything, I decided that the best solution was to uninstall an App called "Tango", as it seemed to 'mess' with contacts directly, and I only use it with 1 person, so switching back to Skype (plus Tango sends/shares lots of personal
info, location, and keeps changing it's access rights and doing stuff when you're not looking - I'm sure some people love it, but for me, it's a belts and braces get rid of anything that might have 'contributed' to this issue).
Found my un-sync'd contacts and emailed them to myself, then deleted the Exchange active-sync account. Checked what was left, found google had managed to sync some stuff, cleared that up too!
RE-created the account on the S4 - only need the email and password, as it finds the server and sets itself up automatically (I guess it did that previously).
All is now working, after about 5mins the data had been re-populated and it sync's new changes instantly. But I will monitor from time to time to check that new contacts or added numbers etc do sync. My best guess is that some index or other data became corrupt.
Just one of those things (or had I been tango'd?!).
On the Truncating Notes Issue, the S4 (realised that it's running Android 4.3) does chop a note but only if edited, at 1001 chrs. However unlike others, it seems to only truncate the note if you actually edit the note field, so adding a phone number or removing
one, leaves the note field intact!
To summaries other devices behaviour with the Contact record Notes Field:
- iPhone 3GS (on iOS 6.1.3) truncates at 32,777 chrs (so pretty big notes!)
- Samsung Galaxy Note 10.1 (GT-N8020 - Android 4.1.1) chops at about 1,000chrs, even if just adding a phone number to the contact - so not even editing the notes field
- HTC One X (4.2.2) at 5,122 chrs (when editing any part of the contact)
I hope this might help someone in the future if they have similar problems ...
cheers

Push Notification Problems on 3GS with IOS Update

I recently updated my iPhone 3GS with IOS 5. Since then I've found my phone is very slow, but also that my What's App Messenger and Facebook apps do not give me push notifications. Everytime I open the apps, it tells me to connect with iTunes to use push notifications. I've done this a few times, but it makes no difference. I don't know if I'm suppose to change any settings on iTunes, but cant find anything to change. All my Whatsapp notification settings are on. I also don't want to re-install WhatsApp because I'm scared I will lose all my messages.
I found with previous software updates that my phone slowed down, but Apple fixed it quickly. I really hope they will fix this soon. I dont understand why they don't warn users about the possible problems the new software can cause. I've read on a few sites that you cannot restore your iPhone or iPad 1 to previous software.
Hope someone can help me with my push notification settings.

.. you may have run out of storage space on your google storage space.

AIR bug with iOS fullscreen video! (easy repro)

Here's a bug with fullscreen AIR apps not dealing with iOS fullscreen video resize. Easy repro:
1. Create an mc with a background graphic aligned with the top and bottom of the stage. (This is so you can easily see the bug.)
2. Add a stageWebView and load an html page with embedded video. (or just load a video directly)
3. Play video and enable fullscreen mode.
4. Rotate device 90 degrees while in fullscreen mode and then hit "Done" button to return to stage (exit fullscreen).
5. BUG: Stage is now "pushed down" and off-screen. (even though the mc still traces x = 0)
Conclusion: the display bug occurs when the user exits the iOS native player fullscreen mode from a different orientation then they started with (common if the original aspect ratio was portrait)
Can someone else please confirm this? (The amount of stage "push" appears to corrolate with the height of the iOS status bar.)
Thanks.
PS. You don't necessarily need to load an html page. You can just have stageWebView load a video directly and experience the same result.
PPS. I also tried using the new UIWebView Native Extension and am seeing the same thing, so this is really looking like an AIR/Flash bug with the iOS native player.

A simpler summary for this issue:
If the device has been rotated since entering Fullscreen native player, a fullscreen app will be "pushed downwards" and off-screen slightly.
BUG: Adobe AIR app does not stay in fullscreen mode after such and event, ruining graphic UI for fullscreen apps.
Simple workaround: listen for on orientationChange and if stage.displayState == StageDisplayState.NORMAL, set to stage.displayState = StageDisplayState.FULLSCREEN.
However, iOS native player will lose traditional status bar appearance (and risk rejection by Apple??)
Complex workaround (as mentioned earlier) will keep the native player's status bar but result in the app's screen "flashing" upon resizing the stage.
Please help fix this bug by commenting in my bug report. Thanks again.
https://bugbase.adobe.com/index.cfm?event=bug&id=3486264

T500 Problems and experiences with Lenovo's technical support / EZServ

After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
6) There are two wireless adapters in your laptop? Are you sure about this?
7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
I ran a sensor check in DOS using the diagnostic CD and the sensor checked out okay. This error seems to happen mostly after I changed a setting in the Active Protection System software. (ex. changing the suspend time, etc)
4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
9. At frequent intervals the sound from the internal speakers would stop working and only the headphones would work. The sound might, however, come back if I leave the headphones plugged in long enough and unplug them. Restarting the Windows Audio service will temporarily restore audio but the same issue tends to happen again soon after that. Driver issue? (I am not sure if it's relevant, but I tend to put my computer to sleep instead of shutting it down)
I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
Apparently I missed a call from a number with an area code of 901 (which is Memphis, TN - I assume this is Lenovo's support center, since this is where the package was sent to). No messages were left on the voicemail. Called the number back, but was however told that I dialed the wrong number and no one has ever called me on this number (the lady on the phone was quite rude too) I then called the 800 EZServ number instead, turns out that they wanted one of my passwords which I gave them.
The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
Please give me advices on what to do next!
Thanks for reading this!
Message Edited by swg0101 on 04-04-2009 11:02 AM

Swg0101
Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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