Problems downloading and installing mountain lion from the app store
HI i have purchased the upgrade for mountain lion from snow leopard and everytime i download and install the install wizard informs that he file cannot be verified so may be corrupt. Am i doing anything wrong?
App store download problems:
- Sign out of the App Store (in the Store menu)
- Quit the App Store
- In Finder - Go>Go to folder... (or Apple-shift-G)
- Paste in the following "~/Library/Caches/ "
- It will take you to a folder. Delete com.apple.appstore
- Launch the App Store. Sign in and then reclick the Mountain Lion buy. It won't charge you again.
App Store Error 100
App Store Error 103
App Store Support
Similar Messages
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I have downloaded OS X Mountain Lion from the App Store. It took two hours to download but now its not running and I have no idea how to make it run!
Download was complete and I accepted everything and restarted computer but its still running 10.7.5
Any idea how to get OS X Mountain Lion to run?What you donwloaded was the OS installer. You still have to do the installation.
To get started, double click on the download, then double click again and follow instructions. -
I've downloaded OS X Mountain Lion from the App store , it still shows download on purchases . I've downloaded multiple times and still shows download in App store purchasesSoftware is showing OS X 10.8.3 .
Is this what you see?
That Download button is telling you it is available for downloading. Since you have paid for it and you are entitled to multiple downloads, that button is correct. -
Just wondering if anyone has a solution? If so, write its simply, I'm not much of a techy person.
Solution may be found if you search in the "More Like This" section over in the right column.
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when I start my laptop it loads a third of the way and shuts down automaticallyI've tried to safe boot, repairing discs and clearing RAM but nothing has worked. basically I've come to the final step of having to a erase my hard drive and reinstall mountain lion however Apple support suggest that I install from a disc however I installed mountain lion from the App Store. can anyone help me go about this?
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
the Security button and set the Zero Data option to one-pass. Click on
the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
Redownloading OS X Mountain Lion from the App Store
Hi,
i need to re-download OS X Mountain Lion from the App Store, but cannot find the download. Trying to use my redeem code from the OS X Developer Programms tells me that the software is not available.
How can i redownload the DMG to install Mountain Lion again ?
Cheers,
OliverThe redemption code can only be used once. If you downloaded Mountain Lion already, then in App Store sign in with the proper Apple ID. Click on the Purchases icon. Search the list for your download. If you don't see it then it may be hidden: Mac App Store- Hiding and unhiding purchases.
If you are trying to download beta software, then:
Please don't post here about beta software. There are confidential forums set aside for developers to use. Developer Forums. If you are a paid developer or seed tester then it's a violation of your NDA to post in these forums. If you aren't a developer or seed tester then you have an illegal copy. -
I downloaded the mountain lion from the app store and it downloaded. When i installed the mountain lion it said that the hd disk is broken and cannot be repaired, and the other disk doesnt have enough space! HELP and i cannot return to my desktop with the old sofware so i cant use my computer normaly
This error means that your hard drive is badly corrupt and cannot be repaired by Disk Utility. Since you say you don't have backups, this is very bad news. You may already have lost data irrevocably.
First order of business needs to be backing up whatever you can, but this may be difficult to do if the machine won't start up any more. See step 1 of the following post:
https://discussions.apple.com/message/21614450#21614450
Once you have backed up your data, you can address the other issues. -
Just bought Mountain Lion from the app store on my Macbook Pro. In the middle of installion it froze up my computer saying that the installation failed,
It says my Hard Drive is damaged and cant be repaired. Has anyone had this problem? Im completely screwed...Thanks Apple!!Welcome to the Apple Support Communities,
I had a similar issue and it was an easy fix for me. First you need to log out of your account completely in the Mac App Store. Quit the application. Re-open the Mac App Store. Click log-in, enter your Apple-ID and password. Now when the screen pops-up that has all of your billing/credit card information on it DO NOT select done. Instead select View my Account, then select View hidden purchases. There you should be able to find iPhoto. Hope this helps if not let me know. I'm still searching solutions for you.
Connor -
I have installed the most recent version of Snow Leopard on my MAC, and I am trying to install Mountain Lion from the Apple Store. It will not install, because it says I do not have 2GB of memory, even though I have over 200GB available. Please help.
Welcome to the Apple Support Communities
One thing is the memory, and another thing is the hard disk space. You are telling me that you have 200 GB of free space on the hard disk, but the App Store is telling you that you have to install 2 GB of memory or more on your Mac if you want to upgrade to OS X Mountain Lion.
First of all, open > About this Mac > More Info, and copy "Model Identifier" here, so we can know what Mac you have got and how much memory you can install.
We recommend to buy the memory in OWC or Crucial (Crucial is cheaper and offers the same compatibility warranty as OWC) because you won't probably have any problem with the memory you buy there -
I have downloaded mountain lion from the app store on another computer. I have then gone to find it in "purchases" in the app store on my own macbook pro and it just comes up as "you have not purchased any apps" how to I get my mountain lion?
Mac App Store: Hiding and unhiding purchases
http://support.apple.com/kb/HT4928 -
how do i delete from the startup disk? I am trying to get Mountain Lion from the App store and it says that the purchase was not complete because i need 4.06 GB space to download OS x 10.8. and to remove items from my startup disk to increase space. How?
ThanksYou can use iCloud with 10.7.5. You do not need to upgrade to Yosemite. You should provide a minimum of 15 GBs of free space or 10% of the hard drive's capacity, whichever is greater.
Freeing Up Space on The Hard Drive
1. See Lion/Mountain Lion/Mavericks' Storage Display.
2. You can remove data from your Home folder except for the /Home/Library/ folder.
3. Visit The XLab FAQs and read the FAQ on freeing up space on your hard drive.
4. Also see Freeing space on your Mac OS X startup disk.
5. See Where did my Disk Space go?.
6. See The Storage Display.
You must Empty the Trash in order to recover the space they occupied on the hard drive.
You should consider replacing the drive with a larger one. Check out OWC for drives, tutorials, and toolkits.
Try using OmniDiskSweeper 1.8 or GrandPerspective to search your drive for large files and where they are located. -
I have downloaded mountain lion from the app store. How do I install it
i have downloaded mountain lion from the app store. How do I install it
Click the Install button in the App Store
Allan -
I keep getting "hash mismatch" when trying to download Mountain Lion from the App store
I've been trying to download the new Mountain Lion from the App Store & keep getting "hash mismatch" message. I was able to download on my 1 computer, but no luck on the 2nd computer, which is up-to-date on all updates & software. Support even put a fresh copy of the App in my account & I still get that same message. Someone suggested AppCleaner, but how do you delete the OS to re-install the new. Didn't think that was possible. Any suggestions - I've tried quitting & logging out of the App Store & even re-starting (several times)
- Temporarily disable anti virus software if installed.
- Apps such as Little Snitch, Net Nanny, and Hands Off can prevent apps from downloading including Mountain Lion.
How to re download apps from the Mac App Store:
Open the App Store. From the menu bar click Store > Sign In
Click Purchases from the top of the App Store window.
Select Mountain Lion. Then right or control click where you see Installed then click Install.
Make sure and use the same Apple ID used for the original purchase. -
I cannot download mountain lion from the App Store
I am unable to download Mountain Lion from the App Store, I keep getting an error every time I try to purchase the app, I have been trying for a week but no luck.
Can someone please help.
My current opperating system is Lion, which has been updated from Snow Leopard.Yes, my Imac is a 2010 model, and I have checked the requirements, they are all fine.
The error message is
The product distribution file could not be verified. It may be damaged or was not signed.
do you have any suggestions?
Thank you -
I can't download Mountain Lion from the App Store; it tells me that the product distribution file cannot be verified. What does that mean, and what can I do?
Try starting in safe mode, holding the Shift key while your computer is starting. After starting in safe mode, open the App Store and download Mountain Lion
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