Problems in Adobe Reader when I open a pdf file

I have problems in Adobe Reader when I open a pdf file, the menu bar appears blank without options and when I pass the mouse over the bar she disappears. I uninstalled and reinstalled Adobe Reader and to no avail. Could anyone help in this case.

Manuel Sobreira wrote:
My version is already the most current, Kaspersky Internet Security 2015 15.0.0.463 (b).
That is the old version that causes the problem; you need to update to the latest version (15.0.2.361).

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