Problems installing PALM Desktop on XP

I recently purchased a PALM TX to replace a Tungston T.  After a few minor problems it installed on my work laptop successfully.  Then I tried to install it on my home desktop PC (XP Home) and have run into significant problems.  By following the Start Here guide I did plug in my TX before I loaded the software but the system gave me "unrecognized USB device" constantly.  I started the installation of Desktop but after a few screens (download far from complete) it defaulted to a reboot (I tried this twice).  I disconnected the TX and then restarted the installation and it went through the proper sequence.  When I got to the 'Sync device' step, I plugged in the TX and the "unrecognized USB device" came up again and when I hit the "sync" button nothing happened the it timed out.  Further, I noticed that the Hot Sync icon did not install in the lower right hand of the screen as it was supposed to.
I've uninstalled the software and tried rebooting, reinstalling and even tried installing from the downloads on the PALM page including an option to "repair" installation problems.  Nothing works.  And of course there's nothing on the PALM page about installation problems or even a way to email the problem to PALM support.
Is there any way to get this figured out?
Post relates to: Palm TX
This question was solved.
View Solution.

Well, the OS is XP Home.  OK so here's the solution I guess... After trying various scenarios that didn't work, I decided just not to bother trying to get the new Palm Desktop to work with my TX.  So I disconnected the sync cable.  It was then that I noticed that I had plugged in the new sync cable in the USB port that my old cradle used.  That USB was one that came with my system which is about 4 or 5 years old (I think it's called USB 1 technology).  However, I also have a newer USB 2 card in my system so I decided to give that a try...and it worked.  The system recognized the new TX right away and everything worked fine after that.  So I guess the lesson learned here is that the newer Palm's require the newer USB technology although I didn't see that in any of the documentation.
And thanks to those that tried to help me with this problem.  It's really appreciated.
Post relates to: Palm TX

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