Problems switching back to BT .. Thanks, BT - now ...

I've recently (1st June) switched back to BT .. but my old provider (Pipex) knows nothing about the switch yet BT are happily charging me for my new Unlimited Anytime Plan.
So, what went wrong BT?
More to the point HOW DO I GET SOMEONE AT BT TO CARE?
Are these forums really the only way to raise an issue?
Aaaarggh.

Hi Fredd,
Thanks for the post and welcome to the forum.
BT will only start charging you for service once the service is activated, so there is definitely some confusion here.
Please drop me an email to [email protected], please include your BT account details and the link to this post.  Once I have your details I will check the order from my end to see what is going on.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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