Problems trying to get create pdf printer to work

I just subscribed to the create pdf solution specifically for the print to
pdf capability.
I use Windows 7 and installed the software OK (after several abortive
attempts due to various installation error messages).
I now have two printers created: Xerox Phaser 6120 PS (created to overcome
the installation errors) and Adobe Create pdf desktop printer.
If I print a file to the Xerox printer, it prompts for a file name but
creates a prn file, not a pdf file.
If I print to the Adobe create pdf desktop printer, it just sends the file
to the print queue and after a few minutes the print queue displays printer
error.
How can I get this to work? It used to be so simple with my old Adobe
Acrobat v6 on Windows XP. I have wasted so much time on this; it is so
frustrating!
Any help would be appreciated.
Thanks
David

Thanks, David.
That has fixed the problem.
It would be nice if the print to pdf facility actually prompted to provide a file name and location where you wanted the file to be stored, rather than putting it into a print queue, then disappearing., for it to upload it to the Adobe server from where you have to login and copy it back down to a pc again just wastes time and bandwidth.
But at least I can now do what I wanted, so many thanks.
Regards
David

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Problems trying to get create pdf printer to work

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