Problems when updating to 3.1.2 firmware causes it to stick in reovery mode

Hi,
I have been trying to update my 3G phone from 3.0.1 to to 3.1.2, each time I do this it hangs right at the end of the update and gives and error code of 1002. The result being the phone is stuck in recovery mode loop. The only way to bring the phone back to life if I restore with the previous fimware. I have taken this handset to see a Mac genius twice and both times I have been fobbed off by them saying the phone is damaged and they need would replace at cost which of course if complete nonsense as it works fine in 3.0.1. BTW The guys working on the phones section at the Apple stores at manchester and London store I have found to be pretty useless an unknowledgeable. They did not know how to even get the phone working again and did not suggest restoring back to a previous firmware. Anways I digress, if anyone has a solution to upgrade please let me know, obviously i can leave it as it is, but it would be nice to have up to date.
Cheers

If you ever find a solution, let me know. I've been unable to upgrade to anything beyond 3.0.1 myself. I've tried each new firmware release, and I get stuck in the recovery mode loop as well until I manually downgrade back to 3.0 or 3.0.1. It's starting to get annoying now as some app updates that I've bought are requiring 3.1.2 and I can't frigging update to it!

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