Problems with 1-Step RoboPDF

I am using RoboHelp X5. It seems I can't get RoboPDF to
start. Neither can I uninstall it to reinstall it. I want to be
able to directly generate PDF without going through Word first.
I have the RoboHelp 6 upgrade, but I wanted to finish my
current project before attempting the upgrade. Makes sense, right?
But I heard generating PDF is much easier in 6 than in X5. Is this
true? How difficult is the upgrade?
Craig

quote:
Originally posted by:
Peter Grainge
The reason I asked was that some people have reported they
cannot uninstall it because it does not appear in Add / Remove.
When advised where it is, it then transpires that they had not seen
it. Hence asking the what was happening. OK?
If you want to remove manually that's up to you. If RH6 finds
some trace, it is likely to refuse to install.
Adobe are aware that there were problems with 1 Step so you
might do better to get in touch with Tech Support.
Oh good. I have already stumped the unofficial experts. Sigh.
While RoboHelp functions just fine, RoboPDF has never functioned.
And to make things even better, while RoboPDF installed, it will
not run. Why? Because when I checked the shortcut's properties, and
looked at the execution path, the path was incorrect. The path
pointed to where the exe file was not. I have never seen that. It
pointed to an empty folder. I searched for the exe file, found it,
and corrected the path. Still no go. I think I will have to visit
the guys over at Adobe, unless you folks have a brilliant idea.

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