Problems with 2.4ghz wireless dropout.

Hi, I've recently had problems with the wireless signal from my HH4. 
When using the laptop the signal would occasionally drop out and return with no obvious reason at all. This became more frequent and when I looked for the router via the wifi it wasn't there. Every neighbours wifi is found but not the HH4. It was only the laptop that would drop the signal. Mobiles in the house were still connected.
This led me to think the wifi card in the laptop was messing up, so I installed a new usb dongle, but this could not find the HH4 either.
After a reset I looked at the settings of the router. The laptop was assigned to 2.4ghz and the phones were assigned to the 5ghz channel. 
I reset the router again and disabled the 5ghz channel. All was fine for around 20 minutes. The signal dropped and nothing was connected. 
I have ensured that the router was on a 'quiet' channel. The router hasn't been moved in the house. Its in the master socket and I have changed the filters. 
Another reset to be able to use the 5ghz channel. This will keep the wife happy.
So is this a problem with the router? Will BT replace? Or do I buy another dongle that is 5ghz enabled and live with the fact the HH4 is a bit broken? I've only had it three months.
Any help/advice gratefully received.
Thanks
Matt.
**EDIT** I have no issues with speed when connected to either channel (when the 2.4 is working)

Hi Mattb26,
Welcome to the forum. To make sure you are connecting to the 2.4GHz you could try changing the network name (SSID) for the 5GHz band. 
To change the Hub 4 SSID name:
Open your web browser on a device connected to the Hub and go to http://bthomehub.home to open the Hub manager
Click on Advanced Settings and enter your Hub admin password when prompted. The default password can be found on the label on the back of the Hub
Click on Continue to Advanced Settings
Click on Wireless, and then 5GHz
Change the 'Wireless SSID' to a new name e.g BTHub4-xxxx-5GHz
2.4GHz 'Wireless SSID' will remain unchanged i.e. BTHub4-xxxx
Click Apply to save the changes
After a few minutes you should see two Hub 4 SSIDs in the list of networks on your device.
Thanks
PaddyB
BTCare Community Mod
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    I've recently bought a modem router which has a capability called"printer-server" and I decided to use this feature and print over wifi. I set it up but with a problem. when I print something, for instance, test page, instead of printing just one page, It will print "test page" in 3 pages( something like partial pages and which the last=third page is printed blankly) and then It freezes(printer screen shows "printing" and I have to cancel the job, otherwise it freezes and I have to replug it). I have this trouble not just in test page but at least from IE, office, PDF files. This problem is essentially about Wifi, since If I connect the printer directly to the PC or laptop via usb, it works absolutely fine. also I have tried printing with different laptops over wifi but no go. below are more information which I have to mention:
    1)Router is on WPA-PSK encryption type.
    2)There is no mac-filtering or hiding SSID going on.
    3)one laptop and an iPad is connected to router via wifi and a PC which is connected by LAN cable.
    4)The printer IP address is the same as Router's settings page IP address.(192.168.0.1)
    5)I can't open the printer's internal web page by entering the printer's IP address in browser since it's the same as router IP address.
    6)Firewall on my laptop( windows 7  32-bit) is off and I'm using no Anti-virus.
    7) I have tried HP PRINT AND SCAN DOCTOR, but it says the printer is OK.
    thanks
    Leland
    EDIT: after investigating for hours, I finally managed to get rid of freezing problem. now there is just one problem of that partial printing which happens coincidentally over wifi! I mean, sometimes it happens and sometimes not!
    any suggestions? I'd really appreciate it
    This question was solved.
    View Solution.

    The bottomline is that this printer has no way of connecting other than a straight USB connection.   In order to make it wireless you have to have a device that will give it an network IP address.  The printer by itself can not do this.
    The only way to get this printer on a network is to buy a SEPERATE USB Printer Server.   Or, buy a separate router, like I said, that has a USB connection on the back that will support printers. 
    You can not connect it the way you want as it stands right now.
    However, call your ISP and have them set it up IF their Gateway device has a USB connection and really can support a printer.  It is their issue.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Problems with restarting, connecting wirelessly Mac OS 10.4.8

    Hello everyone,
    This is in addition to my previous post
    http://discussions.apple.com/thread.jspa?threadID=817360
    I have restored the system that came with my iMac, which is 10.4.7
    My iMac now restarts, based on what I arrive at the conclusion that the problem was with 10.4.8 update that I installed before the problem began.
    I also hoped that 10.4.8 update was causing all the wireless connectivity problems I had. However:
    - after I installed 10.4.8 update I began experiencing slow connections and my iMac would not resume WiFi after sleep mode until after I restarted the computer;
    - now that I returned back to 10.4.7 where everything was working perfctly, I CANNOT CONNECT TO MY WIRELESS ROUTER AT ALL!!!!!
    The problem:
    I have my third-party wireless router in the list of available networks (thanks God!), however, when I choose to connect to this network and introduce my WEP password, the system says: "There was an error connecting to [name of the network].... network". That's it! (very informative, isn't it?!)
    I use the same f*ing password to connect to the same router from my PC, which is according to Steve is not the best computer in the world, or at least not the one he likes - well, you know Steve, THERE IS NO PROBLEM connecting from PC and I have spent already the whole day trying to understand what the problem is with the best in the world iMac or Mac OS X or whatever....
    Okay, I know Steve will not read this. So if anyone knows anything - please let me know. Thanks in advance.
    iMac 2.16 GHz Intel Core 2 Duo   Mac OS X (10.4.7)   2 GB DDR2 SDRAM

    How about taking your sarcasm, and bad language to the correct forum for your issue instead of starting a second thread on the same issue here;
    Forum: Internet, Networking and your Intel-based iMac
    Questions about internet, local network use, configurations, and modems.

  • Problems with Airport extreme wireless network setup

    I set up a wireless network with my new airport extreme via the airport utility on my macbook air.  The macbook air can access the network and the internet without a problem.  However, when I open the airport utility, it claims the extreme can't access the internet.  Then, when I try to get to the network from any other component in the house:  blue ray players, ipod touches or another laptop, they can see the network, but not connect to it or to the internet.  This is my first time setting up a wireless network - I'm divorced and my ex-husband set up the last one.  I'd rather die than call him for help.    Can you suggest a fix or a way to troubleshoot?  I'm convinced that I've done something wrong in the setup, but for the life of me I can't find the mistake.  Thanks!

    I set up a wireless network with my new airport extreme via the airport utility on my macbook air.  The macbook air can access the network and the internet without a problem.  However, when I open the airport utility, it claims the extreme can't access the internet.  Then, when I try to get to the network from any other component in the house:  blue ray players, ipod touches or another laptop, they can see the network, but not connect to it or to the internet.  This is my first time setting up a wireless network - I'm divorced and my ex-husband set up the last one.  I'd rather die than call him for help.    Can you suggest a fix or a way to troubleshoot?  I'm convinced that I've done something wrong in the setup, but for the life of me I can't find the mistake.  Thanks!

  • Problem with U-Verse wireless connection diagnostics

    Hello, I have ATT UVerse internet connection which is wireless. When I try to sync my iPad2 an error message says NO INTERNET CONNECTION DETECTED AND IpAD NOT CONNECTED. HELP

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130?tstart=60
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • MBP having problems with one particular wireless network

    My MBP keeps dropping the wireless connection (or failing to find it in the first place) at one particular house. Unfortunately it's a house where I stay a lot. It tells me I'm not connected to the internet and times out any attempted connections. Sometimes it will connect for between 5 minutes and an hour, but then it loses connection again.
    When it loses connection the other devices in the house (a Blackberry, iphone and someone elses Mac) all stay connected with no problem. I have never had problems in any other house or with any other connection.
    The wireless has a WAP (or WAP 2) password. I have tried resetting and rebooting the modem, the router and the access point, getting Airport to learn or not learn the network, turning airport off and on and all the other usual options (for a clueless muppet like me) and sometimes I can connect again, sometimes not, but the connection is never permanent.
    Any ideas please? Thanks very much
    I'm on Mac OSX 10.6.7 if that is relevant

    Sorry for being so clueless but I'm not sure of the answer to the first two questions. How do I find out?
    There is nothing in my network preferences about protocol, but under "About this Mac" I found the following:
    Supported PHY Modes:          802.11 a/b/g/n
    There is nothing else nearby competing for radio frequencies - just the other devices mentioned all using the smae wireless signal.
    Thanks so much for your help, and sorry that all the technical terms are so lost on me!

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