Problems with Compaq Presario CQ61

I have a Presario CQ61 and recently updated the iTunes software installed. Everything worked fine until I went to shut down the computer. While waiting for the windows menu to load it crashed, since then it hasn't worked (some 5 days).
When I turn it on it asks if I want to restart in normal windows mode of safe mode (recommended).
I have tried both options. They both seem to work, the green bar moves but then I am faced with an indeffinate blank screen.
I have tried removing the battery, making sure there is a full charge and that everything is connected properly. The power button is lit up white and the WIFI button is blue.
Any advice would be greatly appreciated

Hello,
I see that you're having an issue booting the notebook up. You could be having an issue with Hard Drive in the notebook, Sometimes when the Hard Drive is bad it prevents the notebook from booting windows.
Try and test the Hard Drive in the BIOS. Follow this document and it should guide you through testing the Hard Drive and the memory.
Please let me know the outcome. If you have any more questions let me know.
THX

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Problem with Compaq Presario V6000 laptop

Hi forum members! I am a newbie to this forum and i would like to introduce myself, my name is Hammy and I am from Glasgow. I have a problem with my laptop whih is a Compaq Presario V6000 running windows Vista, 32 bit product number V6254EA.
A few weeks ago when i turned on the computer it failed to boot up, the only thing visible on the screen is the bar at the bottom of the screen with `Microsoft Corporation` displayed below it.
I have tried starting it up in SAFE MODE but all that happens is that a certain amount of windows system drivers are loaded and then goes no further!
I have purchased recovery discs with no joy! I have also tried a hard reset which has not solved the problem. I tried the `hard drive self test, which after approx 30 seconds carrying out a quick test displayed the following message #1- 07 Fail.
If it is the hard drive or the motherboard that has failed is it possible to replace them.
Thanks

Did you burn the recovery disks? Will follow up with the manual and a link to buy the hdd.

Sound Problem with Compaq Presario

Hi,
I am using a Compaq Presario SR 1630IL desktop, Prod # EG224AA#ACJ, S/N INI54709VG. In my system Windows XP and Ubuntu 9.4 are installed with Ubuntu as the default OS. The PC is using Realtek ALC 880 sound card. The linux sound module is snd-hda-intel.
My problem is with the sound in linux. In windows the sound is very fine but in Ubuntu it is very less although my external amplifier is in full volume and the internal audio mixer too. I am using ALSA latest version for ubuntu.
I have tried all the howto's available in the webbut couldn't improve the situation. Is there any problem with ALC880 chipset in lunux.
Eagerly waiting for the assistanse from HP
Thanks
Message Edited by asamay81 on 07-03-2009 10:53 AM

I formated my c-drive....and currently i am using updated HP audio driver Conexant High-Definition Audio Driver
and other drivers like modem,chipset....even then only back graund music is comin but voice is not(vispering type of voice)
I dont know which BIOS version i am using.... How to see that...
I went to HP service center they told me.......may be port problem will be thr......and port is integreted in motherbpard so...u hav to replace the motherboard........I realy dont know what to do.....
And one more thing what I notice is that.......start<control pannel<sound.....here only speaker option is coming not the headset.....so i dont know exactly...what should i do...........
shraddha

Wireless and batter problems with Compaq Presario CQ45-315TX Notebook PC

Was using my Compaq a year or so when it suddenly stopped detecting the battery. Short time after it stopped detecting the wireless module (listed as error 702 during startup).
I've already made sure all of my drivers are up-to-date, automaticaly and manually. I read in other forums that a BIOS update would fix both of these problems. I downloaded the reccomended update to go from BIOS Version F.66 to F.66A. I'm not sure if it actually worked as the update was to the same versio and ID as the existing BIOS.
Is there another update for BIOS F.66 as the ones I've tried don't seem tio change its version after they run, or is there another solution to this problem?

Hi,
Try the following.
Download the Conexant HD Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp45001-45500/sp45166.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the Conexant device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the Conexant installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K
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Microsoft MVP - Windows Experience

Problem With Compaq presario V3500

Currenty i have used Compaq V3500 since september 2008 ( before i bought CQ40-308TU, since i feel satisfied with HP-Compaq product). but a few days ago, my notebook suddenly crash, after (unfortunally) my guarantee has expired. After i can solve the crash, and can enter into system, my ram only detected 1GB( i have been upgraded into 2GB). i tried to check and test whetever sodimm is dead. but after i check, the reslt for my sodimm is alive. i found later, the problem is on the socket for sodimm, one socket is dead. since my guarantee is expired, i tried to service at general notebook service centre. but they also give up for this matter. they suggestion is to change the mainboard with new ones, and this will be costly enough. could anyone suggest the other option to fix this problem without replace the mainboard with the new one??or this was already general problem for V3500 user from the start?( maybe v3500 is a failure product from HP-compaq?)
This question was solved.
View Solution.

With a dead memory slot your only option is a new motherboard. Yes, the whole V3000 line is a cousin to the Pavilion dv6000 line, which has not been a sterling performer to say the least.

Problem with Compaq Presario CQ60 Laptop

Periodically laptop will not turn on. I had a message "critically low battery". Tried plugging in and no response. couple of days later, computer responded and did turn on. This situation causes great distress as I fear work will be lost forever. do i need new battery? Please advise. Helene

Hi,
Let me summarize, your laptop won't start from time to time and you had (have?) a "critically low battery" message.
When your laptop doesn't start, plugging in does not help.
When you face the problem, try to remove the battery from your laptop, plug it in and try to boot without the battery.
Batteries are well known to cause that kind of issue and if your computer does start without the battery then you may need to replace it with a new one.
But before you purchase a new battery, have a look there :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821536&lc=en&cc=us&dlc=en&product=3791961
This tool will certainly help you.
Regarding your files, even though at that point there seems to be little to fear, you should always back them up as they are more valuable to you than any piece of hardware!
With an up to date backup, anything can happen to your computer, you're safe otherwise there is always a tiny chance they can't be recovered (it's impossible, as an example, to recover files from a stolen laptop...)
Cheers.
Service is the lifeblood of any organization.
Everything flows from it and is nourished by it.
Customer Service is not a department... It's an attitude

Intermittent boot problem with Compaq Presario V6305NR

On pressing start button, laptop starts, but blank screen comes. After every few seconds, it keeps on rebooting, but nothing happens.
I have tried pressing F10 and Esc button on startup, but nothing happens.
Moving finger over multimedia touch buttons causes them to beep.
Few times, it shows the BIOS, but does not detect the hard-drive.
Very rarely, everything works fine and OS boots and works fine (without any sign of problem).
I replaced RAMs, hard-drive and DVD Reader in other laptop and there they worked absolutely fine.
I even tried removing the battery, connecting external monitor, keyboard, but nothing worked.
BIOS version is F.3D.
When opened, CPU fan and heatsink were dustfree.
Product Specs: HP Presario V6305NR, 1.6 GHz AMD Turion™ 64 X2 Dual-Core Mobile Technology TL-50, 1024MB DDR2 System Memory (2 Dimm), NVIDIA GeForce Go 6150 (UMA)
Rahul Singhai
This question was solved.
View Solution.

After few days my laptop stopped starting.
It showed no activity, as its motherboard had got fired up.
It was fault on their side (the faulty BIOS fan control algorithm), that let the motherboard to over heat.
I updated the BIOS, but it was too late by then.
Luckily my laptop was still in extended warrenty period (2 years from date of purchase).
I sent it to their service center and they repaired my laptop free of cost.
Its working fine now.
Rahul Singhai

Problem with Compaq Presario F700, F767NR

I am having trouble with my laptop,
-The bottom gets hot fast
-Shuts off unexpectedly (it is almost like the battery dies but it is within 30 minutes or less of the computer being fully charged)
- When the computer is started up the screen that has the horizontal scroll bar, it will stay on the screen not leaving it until the computer is restarted manually with the button and the computer is restored. ( I believe there is a correlation with the installation of updates and programs makes this more likely to happen)
-When the computer is on and the lid is closed, when it is opened again it takes and unusual amount of time upwards of 5 min to get a picture to show up.
I would greatly appreciate any help anyone could give.

try cleaning the fan. I had to open mines up and clean the fan real good and also put new thermal paste on the cpu also

Compatibility of RJ11 port in Compaq Presario CQ61-408TX Notebook

Hello All,
I would like to know the RJ11(Telephone line) compatibility with Compaq Presario CQ61-408TX Notebook model.
by default this model doesn’t have RJ11 port, Can I install one as add-on?
Thank you,
Benoy Easaw

Hi,
The only option for a modem if one is not bought as an option would be a USB connected modem. U.S. Robotics makes one. Take a look here at NewEgg. It is unfortunat that this laptop does not come with an express54 slot.
Best regards,
erico
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2015 Microsoft MVP - Windows Experience Consumer

Compaq Presario CQ61-424SA Laptop - eSATA/USB combo port does not allow eSATA connection

Hi,
I recently purchased an external HDD with eSATA connection for use with my Compaq Presario CQ61-424SA laptop.
The specification on the laptop states it has a eSATA/USB combo port however there doesn't appear to be one. On closer inspection there is 2 USB ports on the right hand side of the laptop (which work fine with USB devices) and one on the left which is slightly wider than the other 2 (which also works fine with USB devices). However when trying to connect an eSATA cable to the port it does not fit and on closer inspection it does not look like the conventional eSATA/USB combo ports.
Does anyone know if this laptop was spec'd incorrectly or does indeed have an eSATA/USB combo port.
The cable I'm using was supplied with the external HDD I brought with connections as shown in this link.. http://www.comesource.com/storeweb/images/cable%20esata%20to%20esata.jpg
Any help would be greatly appreciated!

Hi, I am having the same problem with the "e-sata/usb shared port" , which does not look like a normal e-sata port, and the e-sata connector won't fit in it.
Can anybody help us?

Compaq Presario CQ61 Hard Disc Size.

I have a Compaq Presario CQ61. It currently has a Hitachi Travelstar 5K500 B.320 gb Hard Disc. Can I swap in a 5K500 B.500 gb Hard Disc ?

Hi:
You should be able to do that with no problem at all.
This model series, I take it?
http://www.hitachigst.com/internal-drives/mobile/travelstar/travelstar-5k500b
Paul

HP/Compaq Presario CQ61 wont start up or charge, only the side charging light is on.

I have a major problem with this Laptop Compaq presario cq61. I had to fix the cpu fan and after putting back the parts laptop i came to know it wasnt turning on.It is not even charging. only one charging light is lit, (the one on the right).when i press the power button the power light starts blinking and the light in the button too, and after that the charging light blinks three times and then stops. I opened the laptop again to check if i missed to put back a wire or something,but everything seemed fine. Please help me with it, because i have all my important data in it.you can also send me an email at [Personal Information Removed]

@Captain_A ,
Hello and thank you for posting on the HP support forums. Here is a link that will help you understand the blink code you are seeing.
Troubleshooting LED Blink Codes or Beep Codes During Startup or Boot
I hope this will help you with your issue. If you need further repair support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thank you again for posting. Have a great day.
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
D5GR
I work on behalf of HP

Compaq Presario CQ61 Wont Boot

So Like Most owners of the Presario, My Computer wont boot. Its a blank screen and the LED blinds towards BIOS Corruption but since I cant even get out the blank screen Any help would be very well indeed Helped. Below is Info and things I've Tried
Computer Type: Compaq Presario CQ61-319WM
Operating System: Windows 7
Warranty: Gone
Bought: 3 Years Ago
What Happened when this all started: I was drawing on photoshop, I closed it so it would go to sleep mode. I left the house for an hour to shop and come back to this blank screen and LED blinking Lights (Twice)
Last Six months had To System Restore Twice, An Update back in March made my computer not work so was forced to system restore.
Things I've Tried:
*Hard Reset More than 5 times, nothing worked
*Bought New Charger
*Bought New Battery
*Removed/Reseated my two 2gb Ram sticks. Switched them
*Removed HDD/Battery to see if it Was the HDD
*Took apart computer before I knew it was the BIos to see if it was the moniter or if the wires got exposed or snapped
Than I tried to get into the BIOS Recovery, tried the Win button +B button/Power, f2 and f10. Nothing gets my computer off the blank screen.
I Think Ive gotten everything Down. Should I send it in even though it would be smarter to just buy a new computer? Im at a lost of what can be done . Almost Every person with this problem got fixed by Hard Reset. I dont know how to deal with BIOS. So Please Help If You can.

The troubleshooting steps mentioned in the following weblinks might help you to resolve the issue:
HP Notebook PCs - Use Hard Reset to Resolve Hardware and Software Issues
HP Notebook PCs - Blank Screen LED Error Codes
HP Notebook PCs - Troubleshooting No LED Lights Glow During Startup or Boot
I am an HP employee.
Regards,
Vidya
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COMPAQ PRESARIO CQ61 Bios Password

COMPAQ PRESARIO CQ61 Power on password system disable
code: 92621876
Can someone please help me get into it, my kid put a bios password on by mistake.

Please let me know if you are now able to access the BIOS with the Password I provided. Please let me know if you are still facing the same issue, so I can further assist you
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Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Compaq Presario CQ61 VJ371EA - Status: 0xc000000f.

My Compaq Presario CQ61 Product No VJ371EA runs on Windows Premium 7 x64 os. I have been experiencing problems with it during startup. When I switch it on it goes to the Windows Boot Manager and shows a black screen which says "windows failed to start because of a recent hard/software change. To repair the computer it asks me to insert the Windows installation disk and restart the computer which I do not have as I was stupid enough not to download the disk when I purchased the notebook in 2010.
Once it shows me this message and I press the enter key to continue, it takes me to the "Widnows Error Recovery" in which it gives me the option to "LAUNCH STARTUP REPAIR" which takes me back to the Windows Boot Manager and can continue indefinitely in this fashion. While in the Windows Error Recovery, it gives me the other option to "START WINDOWS NORMALLY" which sometimes after a NUMBER of ATTEMPTS will allow me to go to the log on screen for users, sometimes it just hangs up when the four Microsoft dots are just about appearing. If I manage to log on, sometimes after using the computer for 5, 10., 15 ..........60 minutes or even 6hrs it just FREEZES and I have to restart it again by pressing the power button, sometimes it will give the "START WINDOWS NORMALLY" option or both with the "LAUNCH STARTUP REPAIR" option and I have to go through the dreaded exercise of trying to login. Meanwhile all work that I would not have save gets lost. The other other thing is that the fan runs continuously and does not stop. I was using a friend notebook to make this post and its fan is quite most of the time while my notebook fan runs forever.
Please can you help me as I have most of my work in this notebook and I really need it to work. I am sorry my post is rather to long but I was trying to give as much detail as I can.
When it started hanging up used to do so if it was on and I was not using it for about 10minutes. Now I keep it on because if I turn it of - problem to log on.
Thank you for you help

I would suggest backing up all of your data on the PC first just in case it is the hard drive. I would then go to the following link which will tell you how to run a hard drive test.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00439024&lc=en&cc=us&dlc=en
If it gives you an error then call 1-800-hp invent to setup a service or you could just purchase a new hard drive and run a recovery. You would need recovery discs to do this though and you might still need to call hp or you could purchase them through the website at:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Hopfully this helps answer your question.
I am an HP employee.
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Please mark Accept As Solution if this resolves your issue.

Problems with Compaq Presario CQ61

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