Problems with hp officejet pro 8610 printing labels

I have a new HP offficejet Pro 8610 less than 6 months old. I was printing address lables (Avery 8160) and everything seemed fine after the first group then when I started the second set they were out of alignment I readjusted the paper and tried again to print and I get a message that there is a problem with printer or the the paper is not the wrong size for the job and its the same paper so thats not it I tried shutting everything down and starting over and it allowed me to print one and it was perfect but when I tried to print another it went back to same message wrong paper size I am still using same size paper I am using Avery 8160 labels and that is the size on the avery website I am printing from. Any help is much appreciated thank you.

Hello ,
Welcome to the HP Support Forums!
I would have to agree that the issue is within Microsoft Windows 7 regarding the printing issue with the Officejet L7780. Since the printer will print fine when using Ubuntu, it would appear there is an issue with the drivers and or software on Windows 7.
Have you tried using the Print and Scan Dr? This will look into the drivers, software, etc on the computer and attempt to resolve on its own. Let me know what the results are when you run it.
You could try the steps in this HP guide: Installing an Alternate Print Driver in Windows 7 for a USB Cable Connection. The L7780 does not display in the document but it will work with the Deskjet 9800 driver.
I hope this helps,
JERENDS
I work on behalf of HP
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Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

Hello everybody,
the printer HP Officejet Pro all-in-one 8500 (A909a - product n. CB022A) cleans printheads every time I turn it on. This problem affects any HP Officejet Pro 8500 printer, it isn't a problem only of that one I purchased. It is an annoying and irritating bug because the printheads cleaning at each power on implies two bad disadvantages:
ink waste (each printheads cleaning process consumes some ink);
too much time (2-3 minutes) to get the printer ready after power on.
I upgraded my printer with the last firmware available on the HP site (firmware ver. DLM1FN1006BR) but the bug is still present.
At this point I ask:
there exists a way (or procedure) to disable this unnecessary automatic cleaning at every power on?
Can someone contact HP engineers or tell me how contact directly one of them to indicate the bug and ask a new firmware update?
Please don't tell me to leave the printer turned on all the time or that the printheads cleaning at every power on is a normal behavior! Where is then power and ink saving claimed for this printer model?
I hope to receive a solution for this problem. Thanks in advance to everybody will help me!
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The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Problem with HP Officejet Pro 8500 printer: Ink is vanished without any prints due to cleanups.

Hello everybody,
The printer HP Officejet Pro all-in-one 8500A A910 cleans printheads every time I turn it on. printer was updated with the lastet driver but my yellow,cyan,magenta inks gets vansihed without taking any colour prints.I take only BLACK prints(less than 500) and do scans.
This is worse printer i have ever used. It is using inks while clean up at startup or in between.Frustating thing is that It is using ink even during SCANS. Now, i really doubt the intellegence of designers of hp to such a big BUG.
Please update the driver so that during startup it will ask for SCAN or Print OR Clean the printheads when first print is given and addition to optimise the cleanups.
Hoping to get some solution form HP.

Hi arr_8500,
I understand you have an Officejet 8500 A910 that is running the clean printhead function each time you turn it on. I will do my best to assist you with this.
The reason the printer keeps running the clean printhead function is self maintenance. The printer is detecting an issue, so it will continue to run the clean printhead function until it's not detecting an issue. I would suggest you follow through this Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems to help clean out any ink build up and things like that. I'd also recommend that you manually clean your printheads to remove any build up there as well.
Finally, it's best to have your printer plugged directly to a wall outlet. If it's not already in one, please move it.
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP

Webscan problem with HP Officejet Pro 8600 printer and OS Mavericks

I have an iMac with OS 10.9 Mavericks installed and an HP Officejet Pro 8600 Plus N911g printer. I recently downloaded the "HP-Inkjet-SW-OSX-Mavericks_v12.34.37" software update from the HP website but, since installing it, the image preview feature on Webscan now only shows a black screen and I cannot download the scanned image. I have uninstalled the update and reinstalled the old software - "Officejet-Pro-8600_v12.23.0" but the problem persists.
I am not sure if this is an HP problem or a Mavericks bug. Any advice/help would be greatly appreciated

The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
As for power savings, the printer will automatically go into a low power mode when not printing for some time. It is not necessary to turn the product off and on to save power.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

I own two of these printers and they both have been cleaning printheads every time it's turned on. My old HP officejet never had these problems.
The real problem is HP s credibility . They promoted that these printers used half the ink as any other printer. Even consumerreports showed 1/2 the cost per page.
As we all know that is pure BS notwithstanding the cleaning printheads issues.
Maybe I will let Costco know that I and all owners are unhappy and see if they will refund. They still sell them .
I will repost if I have any success.

If the printer is a year or couple yrs old, maybe the printheads need to be replaced? I once thought they would last forever, and that's really not the case with them, nor anything else really. Hope costco has some good news for you

Hp officejet pro 8610 prints solid black on scanned pdf and word doc pictures

-HP Officejet Pro 8610
-problem printing scanned pdf document and word doc. photos
-My new HP Officejet Pro 8610 printed a newly scanned pdf document as an all black picture. I then printed a saved word documtent from my iMac which included a small picture. The document print was acceptable, but the picture was solid black. There were no error messages. These were, my initial tests, to check this new printer.

Hey there @TM-10
Welcome to the Community
I read through your post about your new Officejet 8610 scanning a document to your computer and printing out all black. I have a couple ideas for you to try.
Try the steps in this guide: Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9...
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help.
Good luck
R a i n b o w 7000I work on behalf of HP
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Driver can't communicate with new officejet pro 8610 for scanning

I just bought a new officejet pro 8610. Followed all directions and set up with wireless connection. Prints fine but will not scan. Will not work if used at control panel on printer or software. First tried it on a windows 7 machine. Just tried on a new windows 8.1 machine - same problem. Very frustrating. Have done the HP scanner doctor and when it gets to driver it says scanner driver can't communicate to product. Used disk and then went to HP web site and downloaded latest software and drivers - still does not work.
I'm about ready to take the printer back but am open to any ideas.

Hi @ecsteve
It is possible you have a firewall or antivirus that is blocking the scan communication. Printing is considered outgoing and is not considered a threat, but because scanning is incoming communication, an antivirus or firewall could be blocking it to protect the computer.
If you have Norton, take a look at the following link; I cannot configure or access a network printer or other devices after I install my Norton product.
I found this in a post by @Norton_Support . If you have a different Anti Virus program, let me know and we will work through this together to come to a solution. Thanks.
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Sunshyn2005 - I work on behalf of HP

Officejet Pro 8610 print job positioning

Hi, we have just purchased Officejet Pro 8610 for our business primarily to print our shop invoice with dilivery address sticker quickly. We had tried 2 cheap Canon printers before hand but they had after a few months.
I had to adjust the template to suit the new hp printer but it is still not positioning correctly on the paper. The space at the top of the page, prints randomly up and down not repeating accuretly enough.
The frustrating thing is the cheap canons had no problems with this accurate within a 2mm. Iwe are struggling to get an accuracy of 10mm with this professional printer.
Any help appreciated.
Steve
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Hi Chaptan, thanks for the reply!
What margin settings are you trying to reach?
Below I have included the margin specs for this printer:
Media 1. Left (LM) 2. Right (RM) 3. Top (TM) 4. Bottom (BM)*
U.S. Letter
U.S. Legal
A4
U.S. Statement
8.5 x 13 inch
Customized media
Photo media
U.S. Executive
B5
A5
Cards
Custom-sized media
Photo media
3.3 mm (0.13 inch)
3.3 mm (0.13 inch)
3.3 mm (0.13 inch)
Windows: 3.3 mm (0.13 inch)
Macintosh and Linux: 12 mm (0.47 inch)
Envelopes
3.3 mm (0.13 inch)
3.3 mm (0.13 inch)
16.5 mm (0.65 inch)
16.5 mm (0.65 inch)
*To achieve these margin settings on a computer running Windows, click the Advanced tab in the print driver, and then select Minimize Margins.
Please let me know!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8610 Printer Not Printing

I have been using my Officejet Pro for about a week now, and it has been working great! I have set up my e-print, successfully printed from a phone...all wirelessly. Randomly, the printer stopped printing. It is still connected to the network, and I can actually scan documents from the printer direclty to my computer and to my email, it just wont print from my computer to the printer wirelessly anymore. It still works if I connect a USB, but just not wirelessly. I have restarted both my printer and computer, re-configured the wireless settings, and instaled the HP Doctor that stated that it could not find any issues with the printer. I don't get a message or anything, but when I go to the control panel and click on my printer, it says 1 document "error". Help! I work remotely and need a wireless printer due to lack of office space. Any suggestions?

John,
Thanks for your response to my query about printing problems on an HP Officejet Pro K550 printer since upgrading to Mountain Lion. I usually use the Duplex printing on two sides of the paper. I use A4 size paper (am based in UK); if I substantially increase the footer margins I get printing on all pages. Maybe something to do with the way the printer handles the paper in and out for two-sided printing, although you would expect the problem to then be printing on even pages, not odd. Prior to Mountain Lion, there was no problem in printing footers, but this might just be a coincidence, and it might be the printer on the blink.
I generally only use Microsoft Office 2011 and Adobe Acrobat Pro X version 10.1.4
Mike

Officejet Pro 8610 printing envelopes from MS Word on MacBook Pro

I have Officejet Pro 8610 that will not print envelopes from MS Word envelopes. Print preview shows all white. I've played with as many settings as I can find. Yesterday, tech support got it to print from pdf, but today it doesn't even do that.
This question was solved.
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I deleted the printer in Mac system preferences, reset, then reloaded the printer driver using officejet rather than airprint. Works OK. Thanks.

Wireless printing problem with hp officejet 100 mobile printer from win 7 dell laptop

My hp officejet 100 mobile printer was working fine with my dell XPS 15 in bluetooth wirelessly until my laptop crashed. Now I can not get it to print internet info except with hard wire connection. Page loads half way and then stops. Must shut down laptop and shut off printer or hard wire and shut off bluetooth. down loaded lastest drivers to no avail. printer will print from cell phone and win 8 computer via bluetooth but not win 7 laptop.

Sorry you are having problems with printing from the internet. I have a few more questions to ask you before I can be of much assistance.
What web-browser are you using?
Do you have any problems printing from Word or other non-internet documents?
What did you do to fix your computer (system restore, clean install of the OS, etc)?
Have you tried an alternate web-browser?
Make sure to install all of your Microsoft updates to see if that helps. Otherwise, answer those questions for me please and I will be happy to help.
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When a solution is found please mark the post that solves your issue.
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Installation problem with HP Officejet Pro Plus 8600 with Windows 8.1

My system recently updated to Windows 8.1 and my HP Officejet Pro Plus 8600 will no longer function with my computers (Dell desktop, Hp laptop). It shows up in control panel, but says the driver is unavailable. I have tried to download the compatible updated driver from the HP site numerous times, but the install always fails. The error message says "failed to add port monitor HP Discovery Port Monitor (HP Officejet Pro 8600). The machines were running Windows 8 before the update and the printer/scanner/copy/fax functions worked fine with the computers. The printer is still recognized in my wireless network and prints from my phone and iPad. I've used the HP uninstall wizard, but there is no program listed for HP 8600 to uninstall. Help!

Hello @yrtxtm ,
Thank you for joining us on the HP Forums today, hope you enjoy your time with us!
I understand you are having some issues installing the Officejet 8600 on your windows operating system.
Try running the HP Print and Scan Doctor automated tool and let me know if that fixes the issue. I have seen it fix this issue multiple times. Best of luck.
Click here to download and run the Print and Scan Doctor >>> www.hp.com/go/tools
Look forward to hearing back from you!
I worked for HP.

Problems with HP Officejet Pro L7680

I bought this machine used and immediatly had "jibberish one or two line printing" in MS Windows 7. Tried a new usb cable, hard reset, complete driver removal and reinstall, and setup reset on printer. No change in behavior. I then installed Ubuntu 13.10 operating system. Printing text..perfect. Printing photos..perfect. I have not tried the fax portion as I have no need for faxing. So IMHO the problem is ....MS Windows 7. Since this is an older Officejet Printer I don't believe Microsoft will be addressing the problem except by suggesting a new printer. HP is ditto on that.

Hello ,
Welcome to the HP Support Forums!
I would have to agree that the issue is within Microsoft Windows 7 regarding the printing issue with the Officejet L7780. Since the printer will print fine when using Ubuntu, it would appear there is an issue with the drivers and or software on Windows 7.
Have you tried using the Print and Scan Dr? This will look into the drivers, software, etc on the computer and attempt to resolve on its own. Let me know what the results are when you run it.
You could try the steps in this HP guide: Installing an Alternate Print Driver in Windows 7 for a USB Cable Connection. The L7780 does not display in the document but it will work with the Deskjet 9800 driver.
I hope this helps,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Problem with HP Officejet J5750 not printing from computer

My printer prints test page no problem..........also prints from emails no problem.........sounds like it is printing from Recent Documents, but actually only blank pages come out. Please advise

Try the steps in this document, depending on your operating system:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&tmp_task=solveCategory&lc=en&dlc=en&cc...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Copy problem with HP Officejet Pro 8600-always copys on both sides of paper

When I want to make a copy of a document, i.e., insert the document on the glass surface under the printer cover, I touch the copy function on the printer and the printer always makes a copy of the document on both sides of the paper. I do not know how to change the printer setting(s) in order to have a one sided copy feature.

Hi,
From the printer front panel click on Copy.
Click the Two Sided button and select "1 sided original - 1 sided copy".
Next click the Settings button, select Set as New Defaults and confirm, now 1 sided copy will default for any copy job.
Shlomi
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Problems with hp officejet pro 8610 printing labels

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