Problems with iCloud and iTunes account

Hi, I am having trouble with my iTunes account. I have previously purchased some songs and I have connected my iPod to my laptop but I cannot get the songs from my iCloud onto the PC then onto my iPod. I recently had to connect my iPod to my PC but that meant I had to reset my iTunes library on my iPod and have lost all songs. All the songs are visible in the library on my laptop but i cannot click on them to listen to them or sync them to my iPod. What should I do?

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I show and old defunct email address for my Apple ID on my APP store, iCloud, and iTune accounts and cannot log in. I am told my ID or password is incorrect. I did change my primary email address. that is the app ID that is showing.

How do I rename my App Store, iCloud, and iTunes accounts so i can update apps and software? I have closed the original email address i started my App Store, icloud, and iTunes account and cannot log in unders that Apple ID. I have tried going through device and my MacBook Air. Where can i get on-line assistance?

If you mean you are trying to delete your iCloud account in iOS 7 and you don't know the passwod for the old ID, do one of the following:
If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back and change your primary email address and iCloud ID back to the way it was. You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.
If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account. You will have to prove your identity to them in order to do so. You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).

Can anyone help with icloud and apple accounts getting mixed up on 2 phones?

Basically husband upgraded from 4s to 5c. Gave dad 4s. I tried to set his dad up with icloud and apple id but didn't realise husbands old sim card was in 4s. Now neither phone works and husband very annoyed his apple id and password don't work anymore. Please help!!!

Hi Chris
So husband got new phone. Was all set up and up and running when we left the shop
Gave dad the old phone. It was locked to Vodafone so we had to ask them to unlock. He then got his three sim cut down to fit.
Weeks after husband had his 5c we went to dads to set his 4s up. I upgraded it to latest software iOS something. Anyway didn't realise it was husbands old sim still in phone.
After upgrade it asked me to set up apple account (I think) could have been icloud. Anyway I started setting it up with dads email and password choice. Husband then saw message on his 5c saying his dads email was being added to something on his phone.
At this point I left alone but now when husband tries to use his apple id for apps etc it says invalid user id or password. It's as though the 2 have got mixed up. Bit it won't let him reset his password?
Does this make sense?

Answers to Problems With Icloud and Office 2007 Outlook?

My computer has a Windows 7, 64 bit operating system and Microsoft 2007 Office, which includes Outlook 2007 where I do most of my mail and keep my daily calendar and all my contacts. I wanted to sync my iphone 5 calendar with Microsoft's Office 2007 Outlook Calendar. I followed the instructions but it has never worked and Icloud put my original Outlook Calendar and Contacts in the deleted folder for Outlook and substituted folders called Contacts1 and Calendar1. Unfortunately, the sync with my iphone does not work properly. It did the very first time after installing icloud and itunes but thereafter all it does is upload stuff to icloud and additions made in my Office 2007 Outlook calendar since the first sync do not get transferred to my iphone calendar. After numerous attempts to make this work I decided to just forget about trying to sync with icloud so I deleted it from my system along with itunes and now i am left with the icloud calendar1 and contacts1 in Outlook 2007. I am unable to transfer my icloud calendar entries back to the original Outlook 2007 calendar the same for contacts. Can anyone tell me how to do this so I can delete the icloud folders contacts1 and calendar1 from Outlook 2007? Thanks.

Try to export them as .pst files from within Outlook (http://office.microsoft.com/en-us/outlook-help/export-contacts-HA102919759.aspx). Then disable iCloud syncing and import the .pst backups back to Outlook.

Problem with podcasts and iTunes 6.0.1.3

Hi everybody!
First of all, please excuse my poor English: I'm French. I'll try to do my best to write as well as I can.
I have some difficulties with podcasts and iTunes 6.0.1.3.
When I "sign up" (FR: "s'abonner") to some podcasts, they are not updated in my iPod nano indeed (and some others are), although iTunes says: "Your iPod is updated" (FR: "Votre iPod est à jour").
I have no way to put these podcasts episodes in my iPod...
Could you help me please?
Thanks in advance for your help!

Hi iFriend,
try this, it worked for me:
1) first of all, uninstall QuickTime and older versions of iTunes from your PC, using the "remove" button in the "install applications" tool that you find in the windows control panel.
2) reboot the system
3) turn off the windows firewall application; go into the windows control panel, double click on windows firewall and disable the firewall option
4) if you have one, disable your Anti-Virus application; i mean its real-time protection.
5) probably it's not necessary, but for being sure... download and launch the standalone installer of QuickTime (latest version)
6) download and launch the iTunes + QuickTime installer from this web address
7) as an option, i suggest you to download and install also iTunes Art Importer. It's a nice application, that allows you to import from the internet directly into iTunes the album ArtWorks of the selected tracks in iTunes. I installed it, and it works very well with iTunes 6.
8) after all the installations, remember to enable both firewall and anti-virus previously disabled!
as i said, probably the 5th passage is not necessary, but i did it and it worked!
if you have any questions or feedbacks, just relpy to this topic. stay iTuned!
bye, bye,
Marco

HT6424 Can I restore my pc windows 7 with icloud and itunes match?

Can I restore my pc from I cloud, I have windows 7, icloud and itunes match.

Hi ..
No.
Hopefully you have a restore point setup > System Restore - Microsoft Windows

Problem with iCloud and E-mail set-up

I have been trying to set-up an iCloud e-mail account but keep getting the messages that it cannot set-up the account.
Problems from the iCloud control provide the message that I should use the e-mail preferences to set-up the account, the e-mail preferences provides the message that I should set-up iCloud account. The iCloud account has been set-up and the apple ID works well with other applications.
Not sure what the issue is?

Welcome to the Apple Community SupportLesley9119.
Go to system preferences > iCloud and uncheck Mail. Go to the Mail application and check that the account has disappeared, if not delete it. Go back to system preferences > iCloud and check mail.

Family Sharing - iCloud and iTunes Accounts

So I have have had an apple ID (just a user name) for an eternity. That has been the main purchasing vehicle over the years, both in iTunes and more recently, the Mac App store. But I also have an iCloud account (email address) that primarily has served as my iCloud login but a few times have made purchases.
With Family sharing, I want to be able for everoyne to have access to both accounts, but it doesn't seem possible. My iCloud account drives the setup of family share, and the account is my legacy user name that has been used for 98% of my purchases. I have not found a way under family sharing to get both added as Apple sees them as being the same regardless of email I use to add, etc.
Any thoughts?

Under "Setting up Family Sharing" here: https://developer.apple.com/icloud/documentation/family-sharing/ it says:
"You can accept a Family Sharing invitation from any compatible iOS device or Mac where you are signed into iCloud. Or, if the organizer is nearby, they can simply ask you to enter your iCloud Apple ID and password during the setup process. To complete setup, you will also confirm the Apple ID you use for the iTunes, iBooks, and App Stores so you can share your purchases with family members."
This suggests that you can specify a different ID for the iTunes store if you aren't using your iCloud ID for purchasing.

IPad - sync with iCloud and iTunes

Hi, i have an iPad which is sync'ed with iCloud. Now what I'm trying to do is to copy some music, ebooks, videos for my iPad using iTunes one. But the problem is that when I try to start sync, it says that iPad is already sync'ed with other library and it's asking me to erase it's content and replace with iTunes. I don't want to erase it, i just want to copy some additional content to it... Is it possible somehow to do this without erasing it?

Venthias wrote:
Hi, i have an iPad which is sync'ed with iCloud.
Not really. It is backed up to iCloud.
iDevices sync with an iTunes library on your computer.
Did you sync this iPad with iTunes on a different computer at one time?

I'm having a problem with iCloud and mail.

My account says I've used up my free 5gb. 2.1 gb was in mail. I went into my iCloud account online and deleted all of the email message as I don't use it for my mail. It still shows this as 2.1 gb of used space within mail. I have no idea how to fix this. Anyone have any ideas?

Linc Davis wrote:
The right way to set up an iCloud mail account is to sign in via the iCloud preference pane and then check the box marked Mail. Is that what you did? You should not be trying to set it up or change it in the Mail application.
Uhm... set it up? I have had this iCloud mail account for years and I've been using Mail as the app nearly as long. This mail account was MobileMe before iCloud and something else before that. All I did today was update my OS from Snow Leopard to Mt. Lion.
IAC, what I ended up doing was: (1) disable the iCloud account in the accounts list of the Mail app and then (2) set up a new account in the Mail app with all the same values, and (3) delete the old/disabled account.
I don't know what it was unhappy with before that -- everything I set up in the 'new' account was exactly the same as the old one — but it seems to have worked.

Problem with iCloud and storage

I have 13GB of 15GB available on iCloud and I back up my phone constantly, my phone still says I have no storage left on the device it self. I've had this problem on my iPad before, I bought more storage and still nothing was resolved. How do I create more storage on my phone so I don't have to go and delete things before I download an app, take another picture, record a video, etc. I am currently using a 16GB iphone.

Jsilver91 wrote:
As I clearly said I do not want to have to delete anything off my phone. There has to be a way to not have this problem. You would think apple would fix this by now
Say your closet is full of clothes. There is no more room to hang anything but you want to buy new clothes. Unless you take something out of closet that is already there, there will be no room for the new things.
Apple can't "fix" the laws of physics.
Transfer pictures to your computer or to a DropBox (or similar) account.
Best of luck.

Problem with IPod and Itunes

Hi
Can anyone please help me I installed Itunes latest version and updated the old version on the PC. Now when I connect my ipod it showsin the side bar of itunes only to give a message saying it is in recovery mode and I need to restore factory settings. After having done this reluctantly - it is supposed to then be visible after the ipod has rebooted in itunes - it isn't and if I connect again says the same thing about recovery mode. I now have an ipod that effectively has nothing on it and I cannot use has any had the same problem or got any ideas?
Many Thanks
Karen

Have you had a chance to look at this troubleshooting page? If not, have a look at the bottom section that covers what to try if the message keeps reappearing: iTunes has detected an iPod in recovery mode - Use iTunes to restore
Towards the end it says "If after restoring your iPod, the message described above reappears, the iPod drive letter may need to be reassigned. See the "Change the Drive Letter" section of this document for steps to assign a different drive letter" which contains a link to this article: Windows confuses iPod with network drive and iTunes may exhibit strange behavior in relation to the iPod.

Many problems with Vista and Itunes--slowing and crashing

Okay, so itunes has never worked right on my computer. I have a Comaq Persario V6000 with the Centrino duo. These are some of the problems I have with Itunes:
1. will not play initially on start up. I need to close itunes, open it again and then sometimes it plays.
2. Sometime itunes never opens, no matter how many times I click on the icon.
3. Runs very slowly at times. Might take 30 seconds for a rating to appear after I've clicked on it.
4. Crashes completely.
I've tried reinstalling itunes numerous times to no avail. I'm also using the newest itunes version. Every other program works fine on my computer, except itunes. Any help is appreciated. I'm at my wits end. I love my ipod but I hate itunes.

Hmmm. Looked around and tried all the tips and tricks. Nothing works basically. Even took the PC to pieces and plugged in my old graphics card (totally different make and drivers etc). No success. Mucked around with the memory, BIOS setup etc. Even read people in the same boat having no success reinstalling XP! Grief... Luckily I have a laptop to use for the iPod. Bit of a pain (should get a second cable really), but should work, esp with my portable 300gb drive. Annoying, buy hey....
Oh, and I got the superman returns mp4 to play in a window from the website. After watching it through the windows player I selected the QuickTime version of the movie and waited for BSOD. Nope, played fine (much better quality too). Ok I thought, perhaps I've fixed it, play the downloaded version on the desktop. Nope, BSOD ****. ****....
Hmmm, notice all the Apple gurus here loading up with tips and suggestions. Aha. Honestly anything more than "How do you get Britneys picture to appear?" and they don't want to know. Typical....
Good luck.
Cheers

Problems with iCloud and iCal

I started using iCloud about a month ago...so far it has been quite the headache. I like the concept I put an appointment on one of my devices and it shows up on the rest (iphone, ipad, iMac). Just recently, when I open iCal on my iMac, all my appointments are gone! I have to then go to System Preferences and recheck the calendar to go to iCloud. And after a bit, then all my appointments reappear. This is getting old. It's defeating the purpose of using iCloud. My question is does anyone know of a glitch that is causing this? I'm about ready to dump iCloud and go back to synching with iTunes. Thank you!

I've now sorted the calendar issue and logged out of iCloud. Thanks to this link:
http://www.wilmut.webspace.virginmedia.com/notes/movecalendars.html
No more iCloud for me...
Would still be interested if anyone else has experienced the mail bug...

Connecting Problems with iPhone and iTunes. Help please?

When I connect my iPhone 4 to my laptop (Toshiba), I have a huge issue with connecting and syncing my phone on iTunes. During the time it is plugged and attached to my laptop, I can charge it and sync photos that are on my device to the compter, but I can not get it to sync with iTunes. Also, I do not know what my iTunes is fuctioning at (6.1- 7.1- 8.etc), but I did updated it about a month ago. Does anyone have any information and /or/ helpful advice on this topic?
Thank you!

Hi CookiCat,
Follow the troubleshooting steps in the link below:
http://support.apple.com/kb/TS1538
Cheers,
GB

Problems with iCloud and iTunes account

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