Problems with lcd screen HP Officejet Pro 8600 e-All-in-One Printer - N911a

The backlighting on my lcd screen has all but gone out. Product HP Officejet Pro 8600 e-all-in-one printer - N911a

Hi greenbeaner, I see that you're having problems with your printer's display.  I would take a look at the document below.  Officejet Pro 8600  Let me know how it goes.  

Similar Messages

  • HP Officejet Pro 8600 e-All-in-One Printer - N911a: Scan & Copy in color results in full cyan page

    Product Name: HP Officejet Pro 8600 e-All-in-One Printer - N911a
    OS: Windows 8.1 64 bit
    I noticed the problem: After I scanned a medical card that was 80% cyan.
    Problem: The problem persists when scanning/copying using the ADF or using the scanner glass bed.
    Only occurs during color scanning or copying.  I can print a file from my laptop or home pc with no issues, as long as the color file did NOT come from my printer.
    If I had scanned the small O'Riley's note in black & white there would have been no streaking.
    I have reset, used the HPP Dr., cleaned the glass, etc, & followed Solutions 1 - 3 http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02881567&lc=en&product=4323659&tmp...
    I sincerely appreciate your assistance.
    Rene'

    Hi @Veritasabt, 
    I see that you are having issues scanning and copying in color from the glass and the ADF. Thank you for providing the screen shot. I can help you out today.
    Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
    Update the printer's firmware. HP Officejet Pro 8600 N911a Firmware.
    Try scanning again to see if you have the same results.
    Please check your private messages for additional steps to try.
    In the forum beside your handle name just click on the envelope to view it.
    Have a nice weekend!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Officejet Pro 8600 e-All-in-One Printer - N911a printer assistant

    Hi! 
    So, I replaced an HP Officejet Pro 8600 e-All-in-One Plus with an HP Officejet Pro 8600 e-All-in-One Printer - N911. Subsequently the HP Printer Assistant desktop shortcut disappeared from my computer --  and apparently from the computer entirely because it eludes searches as well. So multiple times (like, 20 times) I have removed and reinstalled the printer on this computer because sometimes -- not every time, infuriatingly -- immediately after installing the printer from the online driver, the Printer Assistant opens -- but there doesn't appear to be a way create a desktop shortcut for it. As soon as I close it, it's gone forever, and it's just not practical to have the Printer Assistant open all the time. The next time I want to scan something wirelessly, I have to go through the process again. It's driving me insane.
    Is there any way to download just the HP printer assistant software, or some sneaky way to create a shortcut for it? It's the only efficient way for me to interact with the printer for scanning (the bulk of the printer's usefulness) at my home office, and if I cannot get it to work consistently, this will be the last HP product I buy.
    Thanks in advance!

    Hi,
    Follow the steps below to repair the software installation when cliking the HP Officejet Pro 8600 will not launch the HP Printer Assistant software, these steps should resolve a such:
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03659948&lc=en&jumpid=reg_r1002_us...
    Please let me know of any change,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Officejet pro 8600 e all in one printer N911a

    For printing settings I see that there are front-to-back  or back-to-front  settings.  What is the difference? Online and hard copy instructions do not address this.  I was hoping to set the printer that on 2-sided copies the copy will emerge from the printer first (front) side up.  I tried with the same copy using both settings.  The copy always came up with second (back) side up.

    Hey syra,
    If you are printing double sided or duplex printing from the Officejet 8600, then the end output will always be with the backside facing in the upward position.  This is due to the printer producing the front, then backside of the document.
    The Front to Back or Back to Front works in a different way.  If you are printing a 5 page document, then the option will change the printout order as follows:
    Front to Back:  Page 1 will be on the bottom of the output stack and page 5 on the top
    Back to Front: Page 5 will be on the bottom of the output stack and page 1 on the top
    Hope this helps clarify,
    Jason
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • HP Officejet Pro 8600 e-All-in-One Printer - N911a

    Unable to copy a document using both the automatic feed or the lift option. 

    Welcome to the forums Doc1949
    I understand you are unable to make copies from the ADF and the flatbed. If this is not correct, please let me know. I would like to know if you are seeing any error messages, or if the printer is not feeding the paper through the ADF. Please write me back with more specific information so I can better research this for you!
    Thank you
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Product Name: HP Officejet Pro 8600 e-all-in-one Printer-N911a on Windows 7 (32bit) OS.

    My HP printer is about 8 months old and it has developed a display fault which is blurred or almost blank display. The characters and icons are just visible and can be seen very hardly when the panel is moved up and down for polarizing. I tried power on and off, removing the power cable and changing it to the wall power sockets as advised by HP Web support, but it didn’t solve the issue.
    How to solve this fault of blurred and almost blank display? Is this hardware or software problem?

    Hi HP3S,
    YOu have done exactly what I would have suggested. The issue you have described, blurred or almost blank display, is certainly a hardware issue, not software related.
    I would recommend you call HP. Your printer would have a 1 year manufacture warranty so I suspect from what you have said that it is still in warranty. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Cant WiFi connect HP Officejet Pro 8600 e-All-in-One Printer to internet

    I cant WiFi connect HP Officejet Pro 8600 e-All-in-One Printer to internet... at least I think that is the problem. I have followed all the instructions on HP Print and Scan Doctor as well as Troubleshoot HP Installation Failure. My router is running fine for everything else and I have entered the static address for the printer into the router.  It appears that my printer believes it is connected to my WiFi (Ihave WPS it multiple times), but when I type it's IP address into my IE nothing shows up. My router doesn't appear to see the printer either. I have the latest driver installed on my computer. I suspect this may be a router issue: new router Asus Double 450 Mbps  N Router (Dual band - but it appears my router is using the 2.4Hz band to communicate with WPS). Windows 7 64. 
    Any help is appreciated!
    This question was solved.
    View Solution.

    Hello NRHII,
    Welcome to the HP Forums!
    I understand you're unable to connect the Officejet 8600 over a wireless connection. I will do my best to assist you! I would recommend power cycling the router, printer and computer:
    1) Turn off your printer
    2) Disconnect the power cord from the back of the router
    3) Restart your computer
    4) Wait less than 60 seconds, plug the power cord back into the router
    5) Turn your printer back on, wait for the computer to turn on
    Is the wireless light blinking on your printer? If so, please reconnect the wireless on your printer by using the wireless setup wizard: (This information is stated here.)
    On the printer touch screen, touch the Right Arrow ( ) to display the second navigation screen.
    Touch the Setup icon ( ).
    Touch Network , touch Wireless Setup Wizard , and then touch Continue . The printer searches for available networks.
    Touch the name of your network, and then touch OK .
    If prompted, enter the network password, and then touch OK . The printer connects to the network.
    Also, as I was typing this post TreeFrog posted some great information to follow.
    Have you followed this entire HP document on Printer Does Not Maintain Wireless Connection? If not, follow this document. Please post your results, as I will be looking forward to hearing from you.
    Have a great day!
    I worked on behalf of HP.

  • I just purchased a new HP OFFICEJET PRO 8600 e-ALL-in-one printer

    I just bought a new printer: HP Officejet Pro 8600 e-All-in-one, Product #: CM749A#B1H and HP 950Black officejet ink cartridge.
    I have 5 564XL ink cartridges I bought from HP, unused, unopen: 2 black, expire Aug 2015
                                                                                                                                1 cyan, exprie July 2015
                                                                                                                                 1 Magenta, expire  June 2015
                                                                                                                                 1 Yellow Jaune, expire July 2015
    Since those cartridges are not suitable for my new printer, how do I return nd get refund?

    You'll need to contact HP Phone Support about this. Failing that, another option would be to sell them on eBay.
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HP Instant Ink for HP Officejet Pro 8600 e-All-in-One

    I just purchased a new HP Officejet Pro 8600 e-All-in-One printer and was setting up HP Connected, etc. I came across HP's new service for ink called HP Instant Ink and was immediately sold. I went to go and sign up and the prompt told me that my printer was no eligible/supported. Now, I am more than willing to pay HP a monthly fee to be a part of this service and I just bought a state-of-the-art printer to do just that.
    Thanks to the "Ask HP Experts" forum on printers, I thought this would be the most opportune time to get this addressed. I REALLY want my printer to be eligible in the HP Instank Ink Program and I know you guys can make it happen. I just switched from an Epson and I am really impressed with my new printer; but, if HP added my new printer to the eligibility list for Instank Ink I would be astounded.
    Please add the HP Officejet Pro 8600 e-All-in-One printer to the Instank Ink program, I would totally pay the monthly fee for it. Thank you.

    I was so disappointed to get to the part where I pay only to be told my new printer, the officejet pro 8600 all-in-one, was not eligiable. But why?

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

    I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
    What is going on and how can I fix it?
    This question was solved.
    View Solution.

    Hi TM1997,
    I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
    As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
    Hope this helps, have a great day!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

    I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
    I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
    Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
    Can you tell me if this is the printer head and does it need replacing or is there another problem?
    SondraS

    Are you using genuine HP cartridges and not refilled or third-party cartridges?
    Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
    Are there any quality issues with this page?
    Although I am a HP employee, I am speaking on behalf of myself and not the company.

  • HP Officejet pro 8500A premium, all-in-one printer, scanner problems

    I have an HP Officejet pro 8500A premium, all-in-one printer.
    Tried uninstalling using the HP supplied uninstall software and installed recommended OSX 10.8 software for this device.
    I use wireless scanning. Scanner only scans the first page then shows an error.
    Anyone have this problem as well and any possible solutions?
    Thanks

    The HP Scan works just fine in Mountain Lion for me. Always has.
    OfficeJet Pro 8500 A909a
    I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
    When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
    The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
    Yes, there have been Apple HP updates, but they never stopped my HP Scan from working.

  • Officejet Pro 8600 e-all in one; "HP Solutions Center, Web Printing, etc did not install.

    Windows 7; Wireless network; Today I installed my new Officejet Pro 8600 e-all-in-one wireless printer. When finished I was able to print, I set up e-print, and the scanner works, but could not find what used to be called the "HP Solutions Center" that I could click on to choose scanning, check ink supply, get "Help", and so on.  An HP 8600 printer icon installed on the desktop, but when I clicked it, it was just a bunch of meaningless jibberish but had no function. I went to "Start", then HP, and was able to somehow get a "Scan Icon" to open.  I did not get the option to set up "WEBPRINT", nor REGISTER MY PRODUCT,  and so on. In other words, the installation did not finish. I tried putting the CD back in, but no additional options were available except to re-configure, etc.  Thank you for your help.  
    This question was solved.
    View Solution.

     PM sent about Scrubber
    JonW
    I work for HP

  • My 8620 HP Officejet Pro 8620 e-All-in-One Printer IS INCREDIBLY SLOW TO PRINT - TRIED EVERYTHING

    I have an 8620 HP Officejet Pro 8620 e-All-in-One Printer It is connected via wireless set-up, with excellent signal strength. It is incredibly slow to print anything, especially PDF files that have graphics in them. I have the latest software installed, latest firmware updates. I have even uninstalled and re-installed, the issue is still there. This is an incredibly crap product, so I'd like to get this issue solved ASAP. Thanks,Brian

    For example: printing http://www.nytimes.com/images/2015/07/04/nytfrontpage/scan.pdf Quickly goes 7.03mb/of 7.03mb... then just swirls the "printing" status on the printer's LCD screen, and takes 5 minutes to print...

  • Hp officejet pro 8500 premier all-in-one printer

    The above printer is 1 1/2 years old and it has stopped printing.  When the printing became light, I installed new print cartridges less than a week ago.  Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed.  And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
    Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
    Options 
    08-24-2011 06:34 PM
    Well,
    to this is say, "get used to it", or throw it away.  Many, Many, Many people have had trouble with this printer.
    The following are common and frustrating issues that this printer exhibits on a regular basis:
    1.  Constant Self-Checking (usually every 20-30 pages of print)
    2. Very persistant Printhead Cleaning/Checking, (Every startup and after about 20-30 pages printed).
    3. Worn-out printheads (usually within 1,100 to 1,500 pages printed).
    4. Paper mis-feeds. 
    5. Paper jams.
    6. Nearly impossible to use once the printer reports ink-depletion.
    7. Nearly impossible to use CIS Ink for larger print jobs.
    8. Ink and printheads "expire" regardless of when they are placed into service. (get a deal on ink or printheads last year?  Too bad, the warranty is already expired, most likely).
    In short, this printer is the most EXPENSIVE printer I've ever owned, and the most frustrating to use. 
    I have just over 2,000 pages of regular text printed matter with very little color, and have already gone through 4 sets of ink, and 2 sets of PrintHeads. 
    Although it's true that you can leave the unit on, and let it go into standby, you should NOT be punished with constant and time-consuming "self-checking" everytime it's turned on, or prints a handful of pages, BUT, it does NOT appear that HP will be standing behind this printer disaster.  AND, to make things worse, they've gone on to redesign it, giving it a different look, and so there are about 6 different models/versions of the OfficeJet Pro 8500.
    Anyone needing a reliable print/fax/scan/copy solution should look beyond this printer, because it will leave you wanting more, and spending more than you ever imagined you would have to on a late model printer.ro
    What is going on?  Why does it just automatically clean and align?  I also get alignment failed messages.  Any suggestiions?  

    rammerjammer,
    Thank you for bringing this to my attention, your feedback is very important and I want to do my best to help.  To answer what is going on, since the printing became light, started cleaning itself constantly, and fails the alignment, the printhead was damaged.  Click here to see and use the Limited Warranty for HP Ink Cartridges, Printheads, and Related Supplies.  There are many ways to contact HP.  The number to call is 1-800-474-6836 for HP and Compaq products for Home & Home Office use.  If you no longer have a warranty with the printer you can still use the warranty that comes with the printhead or ink cartridges.
    If you have a carepack with the printer that extended the one year warranty then the troubleshooting will be covered along with the printer if the printer needs replacing.  Check product warranty here, see HP Out of Warranty Support Options for Select HP Consumer Printers here.
    To order a new printhead you can go to HP Sure Supply and enter your printer or go to the HP Parts Store and order the printhead by part number C4900A for the Black and yellow and part number C4901A for the Cyan Magenta.  These printheads go by region also so be sure you are using the right region, these were found using the United States region. 
    The HP Officejet Pro 8500 Premier All-in-One printer has separated the ink cartridges from the printheads.  The ink cartridges are on the lower left and the removable print heads are on the carriage inside the printer.  The printer goes through a calibration process when turned on that will use ink.  Leave the printer on and let it go into stand by mode.  This type of printer is energy star efficient and made to calibrate on start up and be left on.  Allow the printer to clean or calibrate only if the printer must.  If it starts cleaning a lot it may be time to do a little maintenance to the printer (recommend once a month for maintenance).  Please see the following links for further details.
    Cleaning the Printhead Contacts
    Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
    Paper Path Issues in the Automatic Document Feeder
    Officejet Pro 8500 User Guide
    The printer has a duty cycle of 7.5k page/month.  The XL cartridges have a composite page yield of 1.4k pages with about a third of the black ink left over.  To me it would seem that the printhead should last somewhere in between.  This printer was designed to save money on ink compared to the rest of the officejets.  I hate that it has been causing so much trouble, hopefully the information I provided will help.
    HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
    Click here for page yield information.
    Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
    Best Regards,
    Kenneth

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