Problems with my online number from Mexico City

Hello,
My online number from Mexico 55 84 21 94 is not working correctly in Mexico City. When my family use a landline from MX to call me another person answer the phone call, but if they use a cellphone it works and I receive the phone call. That's really weird 'cause when I suscribed to the services I read that people can call me using a landline or a cellphone. Could you help me with this situation? Do I need another online number?
thanks,
Gaby
thanks,
Gaby

Please follow these Steps:
1. Only do Step 1 if you are on WIN7:
Stop Skype.
Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.
Try to launch Skype.
2. If Step 1 fails or you are NOT using WIN7 do:
Open an Internet Explorer browser, and go to msn.com, what happens?
If it fails, Please do the instructions below. Using your Windows Control Panel, please do:
Internet Options -> Advanced Tab Please click the "Reset" button.
Then, Go to the Connections Tab.
Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.
Close any open Internet Explorer browser windows, open a new IE browser window and try msn.com again. What happens? If it works, please stop/start Skype What happens?
3. If Step 2 does NOT solve the problem:
Please install the normal version using the instructions below:
You can install the Current release by doing this from the top of this page:
Get Skype -> Windows -> Choose the regular release, please do NOT remove what you already have installed, simply, install over.
These instructions have worked for many and is the quickest thing to try to resolve issues such as this.
Also, what operating system are you on?
What is the Make and Model of your computer?
Do you have all Windows updates and updates to any hardware devices by the manufacturers?
About Me You can also use a IP Camera as your camera for Skype video Example Instructions

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