Problems with opening Acrobat Pro 9 PDF files

Hi. We use Acrobat Pro 9.0.0 to convert our product documentation Word files into PDFs. During the last weeks our customers report more and more problems with opening these files. We usually deliver those on a DVD with Acrobat Reader 5 or another older version. (Please don't ask me why we're still on these old versions!) Did anyone experience similar problems with Acrobat Pro 9 PDF files and older versions of the Acrobat Reader? Does Acrobat Pro 9.0.0 work smoothly with the newest Acrobat Reader 9.1 download?
Please post your comments. Thx a lot - Kay

I would recommend distributing higher version of Reader as version 5 is just too old but looks like you can't go there.
Acrobat 9 PDFMaker and Adobe PDF printers by default create PDF 1.5 compaible files. PDF 1.5 compatible files can be opened only in Acrobat 6 and above. That's probably the reason why your customers can't see the contents.
What you can do is to change your conversion settings to produce PDF 1.4 compatible files:
- In Word, select Acrobat tab or Adobe PDF menu (depending on your version of Word), select Settings
- Select "advanced settings" in the dialog that comes up
- Choose compatibility as "Acrobat 5", PDF 1.4
IF you print to Adobe PDF printer, you'll find a similar setting in the print dialog.

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