Problems with Premiere Pro cc2014 on Yosemite

Macbook pro early 2013 2.7ghz, 16mb ram, SSD system drive, OS 10.10
Issues:
1) Premiere drops video in program monitor while editing. Anything will make it happen, changing settings, playing etc. This also happens in source monitor but less frequently.
2) Severe graphic related screen tearup and garbage.
3) Application crashes and OS kernel panic
Remedies tried:
I switched between software only and cuda in the project settings to get the video signal back, I stripped the timeline of FX until I was close to export (extremely inefficient). At first I thought it was my graphics card failing. I had had a much better experience on Mavericks. I took the computer to Apple. They replaced the logic board and the screen. When I got it back I did a clean install of Yosemite. Loaded my work files manually, every app fresh off the the internet, repaired permissions. Depressingly the issues continued, initially no kernel panics, but they have returned as well. I did a service call with AdobeTech. He went through my system online, trashed preferences etc. I had forgotten to set the hard to never sleep and turn off automatic graphics switching, but after this the problems continued unabated. Today I had 3 kernel panics. I went to Apple store again and we looked at the reports I had saved on the kernel panics. The tech picked up that the cause seemed to be "BSD process name corresponding to current thread: WindowServer", this being Adobe Creative Cloud. I was going to have them reinstall Mavericks for me but I had made the mistake of encrypting my drive when installing Yosemite (this is the default) I have now run the computer with Adobe CC off, and edited for an hour. VIDEO DROPPING HAPPENS ONLY OCCASIONALLY NOW. So this is at least part of the smoking gun.
My feelings. I am a seasoned editor. I ran a CMX6000 disc based NLE before Avid was invented, I went through Avid's development and FCPs development. I made living from FCP version 2. I am proficient on Avid's NLE's, including DS and this experience reminds me of the 90's and early 2000 when NLE's were being developed and we were the guinea pigs. I do not expect to go through this again! Unfortunately I am operating on one computer at the moment. I could, and had intended to replace  the other machine but I am now on the fence. Maybe it's time I embraced FCPX. The last 3 weeks have been very taxing. I know that not everyone is having this experience, and I am an idiot for installing to Yosemite (after reading Adobe's post that Premiere Pro cc and the rest of their suite off apps had been thoroughly tested on Yosemite and were compatible). I am not even sure if I should go back to Mavericks. I can and I will, but I would like a solution here, I'm trying to run a business and I don't want to stumble around in the dark around any more.

Hello WAP,
I have none of these issues, but I am on OS X 10.8.5 for my personal projects. I do suspect that OS X might be at the root of your troubles. Can you check my blog post on the topic of OS X resetting permissions in certain Adobe folders?
Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
The other issue customers have been having is updating project from 8.0 to 8.1. If you have done so, move back to 8.0 until your project is complete. Test 8.1 with a new project and media.
BTW, I have a similar glide path in my career as yours. An old CMX guy too.
Thanks,
Kevin

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