Problems with synchronize contacts

Hi all,
I have a 6288.
Works fine, no problems at all.
I synchronize my phone with outlook and after that, add new photos to my contacts in phone with resolution 320X240.
And after this, I cannot synchronize my phone (anymore) with Outlook.
My phone starts counting the items, but it stops at the 100th (out of 165), and do restart.
It seems that there is an item in my phone's contacts that it stops the process.
Is there any idea around to overcome/solve the issue?
Thanks
Yuri

does the contact manager works well with all the phonebook entries?
What's the law of the jungle?

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Problems with synchronizations items and partners

Hi,
I have problems with synchronizations from SAP B1 to SAP E-
commerce 5.9.6
When I run Synch. manager, there are some error messages in Synchlog
and some items and business partners are synchronized and some not
synchronized.
Error messages:
1)
Completed account list synch with unhandled error:object reference not set to an instance of an object.
2)
Completed parts list synch with unhandled error:
object reference not set to an instance of an object.
at NetPoint.SynchSBO.SBOObjects.SBOItem.SBOToNetPoint()
at NetPoint.SynchSBO.SBOObjects.SBOItem.SynchItemList()
at NetPoint.SynchSBO.Synch.SynchPartList()
Thanks,
Milos Vich

Hi Milos,
If nothing at all has synchronized, I would first double check your connection settings and passwords.
If the synch appears to to be connecting correctly, you will need to look at the data that it is failing on.
The synch queue is the prx_transaction_queue table in the Business One database. The object_type column refers to a Business One object. 2 for business partner and 4 for items. The list_of_cols_val_tab_del is the key in the associated table. For business partners that is OCRD.CardCode and items OITM.ItemCode.
First determine that there is no bad data in the queue. Bad data is typically defined as null or empty strings in the list_of_cols_val_tab_del column.
Try running the following for business partners:
select *
from prx_transaction_queue
where object_type = 2 and (list_of_cols_val_tab_del is null or list_of_cols_val_tab_del = '')
And this for Items.
select *
from prx_transaction_queue
where object_type = 4 and (list_of_cols_val_tab_del is null or list_of_cols_val_tab_del = '')
If there are nulls or empty strings in the list_of_cols_val_tab_del column, delete them.
If not, take a look at the first records in the queue.
select top 1 *
from prx_transaction_queue
where object_type = 2
order by tmstmp
and for items:
select top 1 *
from prx_transaction_queue
where object_type = 4
order by tmstmp
Change the transaction_type to "X" (remember what is was, because you will need to change it back). Changing this value will remove the item from the synch.
Rerun the synch.
If it runs at this point, there is probably data in the records that the synch was not expecting. The business partner data will need to be examined. Tics in key values (CardCode, Address Name, contact name, itemcode) may cause problems.
If this is the case, you might want to contact support to try to track the problem down.
Another source of problems may be database collation. We can talk about that if none of the above works.

My Client is having a serious problem with the Contact Form Widget

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Are you on a plan that has the CRM feature that stores your customers' data? If so, the idea of the contact form is that you'll receive a notification that there's been an inquiry filled out on your contact form and there should be a link in that email notification that leads to the "Case" that was created when that customer filled out a contact form. You can click that link and visit the case for that customer in your BC site and reply to them from there so that all of the correspondence is logged in the CRM for safe-keeping and for your records.
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Here's some more information about CST: http://kb.worldsecuresystems.com/kb/customer-service-ticketing.html?bc-partner
I don't think the CST feature is in the webMarketing BC plan-- I think it's only in the webCommerce plan so if you have less than an webCommerce plan you have to tell your client to reply through BC by clicking the link in the notification they get. You can justify it by saying its one or two more steps but it keeps the entire convo on record in their CRM for easy referral later.

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arcleid wrote:
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1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
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I am having the same problem. Look for some help.

Problems with synchronize contacts

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