Problems with upgrading edu version

I thought I'd check to see if anyone else is having problems upgrading to CS5.5 from an origianl EDU purchase. This happened both on a Creative Suite Master Collection upgrade and a Flash Builder Premium upgrade. On the first SN screen, I input the new SN. On the second, it said SN (the old version) does not qualify for an upgrade version. For Flash Builder, I spent about 1/2 hour on the chat window and they finally did the challenge code to get me in and registered. But when it happened with CS5.5 Master Collection, I didn't have the patience to go through that again. Anytime I want to transfer to a different machine or if I want to install on a second machine, I have to go through customer service, find the challenge code on my machine, etc. The service rep said it should work fine but it's not and I'm returning my three purchases (yep, one service rep was so sure it would work he strongly suggested I buy another copy and then return the first one - return an electronic download, sure, I can do that) and hoping this becomes an apparent problem that they fix with the setup authentication.
Has anyone else had this happen? (Yes, they're all legally bought programs)
Does anyone have a workaround or suggestion regarding how to solve the problem?
Thanks.

Bob, you're not going to believe this but I must confess.  As I was online with support, he had me try to reinstall 5.5 so I could tell him the exact error message I was getting.  Well, I suddenly realized that there were more options as to which software I was trying to upgrade and that I had chosen the wrong one.  Once I put in the correct software selection it installed.  Now, however, there are several error messages that came up at the end of the installation.  So I have to deal with that now.  I briefly ran Premiere just to see if it would work and it did but I am sure there are functions that will not work until fixed.  What next.  The good news is that the serial number problem is over, my bad.
Thank you for your interest, Ted

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