Problems with Zen Stone Plus & Vi

Hi - can anyone help please?
I have a Zen Stone Plus 4gb which works fine on my friends pc runing windows xp but when I use it on mine running vista it recognises it in device manager but shows there's nothing on it despite there being various songs/audio books on, so can't drag & drop other items to/from it.
The player seems to crash when plugged into my pc & I have to keep resetting it, even when I'm only trying to charge it up.
The player is fine on an xp pc - it seems vista is the problem. I've gone back to an xp pc to download the latest firmware which it seemed to do ok but still doesn't work on my vista pc.
Has anyone else experienced this? If so, how did you sort it out?
Any help would be much appreciated.
Thanks, Sue

Have you installed the Creative Mass Storage Driver .07.00.250 (3.24 MB)?

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Lame Foldernavigation with Zen Stone plus with spea

I purchased the 4GB Model because i hear a lot of Audiobooks. Those are organised in folders. I downloaded the manual / help file before purchasing and was quite happy that the Zen support folders. Now im disappointed the way the Zen Stone handles them. I added some other shortcomings and suggestions of improvement too.
Its not possible to navigate into/out of a folder. Instead you see every folder regardless of it'ss hierachy level. Although the player "supports" up to 4 hierachy levels. This is really disturbing. I want to use those leves to organize my files and to increase overview. Its not possible! So it makes no sense to organize your files as Zen does not show the structure.
So i have to scroll through hundreds of folder. What increases problems is that you cant do that fast. Every time i go to the next folder Zen starts playing this folder. This is not only annoying but takes about 3 sec of time. It gets a little faster if dont hold the button but than you have to press the button so many times.
Great you can turn the display bei 80 degrees. Even greater would be to do that in 90?s ste
ps.
I like to use headphones which also work as a strap so hanging around my neck i can't read the display properly. Due to it'ss round shape it would make even more sens to make this possible. You can even think about making the 4 buttons displayrelevant. (There function rotates with the direction of the display.) The display is big enough to display some tiny icons like the play triangel or a + and - sign. Then you would have softbuttons which can even become other functions you can see directly.
Its good the display turns off after a while to preserve energy. But i dont like to press buttons then different/more. Now after max. 30 sec it turns off. The next press turns it on again and only after this it'ss reacting normally on pressing buttons.
Im kind of used to press the center button for play / stop. Not only the ipod shuffle but many, many (soft)players work exactly the same way. So im kind of confused to press the tiny double button on the headphone side which is barely reachable particulary if you use the silicon cover. I know, i can press the center button twice but after 30 sec i have to press it three times! Just to pause the playback. This can't be!! Imagine how often you have to pause the playback and how often you change settings etc. I really think the functions of those buttons should be exchanged.
The speed of rewind, forwarding should increase over the time you hold those buttons. Now its about 0 sec. which is not enough. This is particulary useful for audiobooks.
If you switch to/playback another file via Directory search Zen should memorize the songposition of the last song. (Bookmark-function) This is also particulary useful for audiobooks.<
I have a suggestion to solve problem and 2:
No folder starts playing just by selecting.
The folder view is recognzied.
If a folder contains songs (not only other folders) those are shown and can be selected/played.
Its visible by an icon or an different font if folder are empty or contain other folders.
With the +,- buttons you go to the next, previous folder / song. This goes as fast as you press. Holding those buttons starts scroll/selecting which increases speed by the time of holding.
The I<< and >>I - Buttons expands/collapses folder.
Holding those buttons for longer collaps / expands all folders.
The Center Buttons plays the folder / song and returns to the playback view.
Lots of ideas. I hope someone appreciate them and maybe some of them can wind up in an firmware update someday. That would be awesome.
Nevertheless i love my zen.
Alexandra

Hi,
Yeah..appreciate it very much.
I'll pass this to someone here for their reconsideration.
Cheers.

Problem with zen-nano-plus!! please help

i have the zen-nano-plus 52mb. and i try to update the firmware with latest version but i don't delete the music files in it.
i have started the instalation and the program asked me to delete the files on zen. (i didn't care keeping the files, so i continue the instalation)
when the program began to delete the files, after in few seconds i received an error messege from windowsoperating system reported error. the limit time on semaphore it's over.) now i have an 0.00.00 firmware version and i can't use the zen-nano because it's not starting. i have tried with the recovery tool but same situation it happend again. please help me if anybody knows something!!!!

Go to Creative.com and click the Support link. Look for the firmware driver for your Zen Nano and follow the directions. I had to do this to fix my Zen Nano Plus, because it had the exact same problem that yours had.
Good luck!

Problem with Zen Nano Plus--Please He

I just bought a GB Zen Nano Plus about a week ago. It worked fine until I had to change the battery. Now every time I play the mp3 music it automatically shuts down. I messed around with it and I figured out that every time the backlght shuts off, so does the player. It only does this while playing mp3 music (I can isten to the radio for as long as I want). This is pretty wierd because when I use the battery that came with the player, which is almsot totally dead, it doesn't do that.
If anyone has had this problem or knows how to fix it, please respond.

Are you logged on as an Administrator?
PB

BIG problem with zen v plus 2gb mp3 player HE

i just brought my zen v plus today for 83 gbp i was scrolling through the radio channels and it decides to freeze on me i cant take it back because it was at abu dhabi airport any know how to sort the problem out? contact me on +44792328937 or post on here. thankyou

Hey. Have you tried resetting the player. Under the power switch, there is a tiny hole. Use a pin or paperclip to gently push in. The player should turn off, and rebuild its library when turned on again. You should also upgrade your firmware, available here. Just click on support, and go to downloads.

Probleme mit ZEN STONE PLUS 2GB

Hallo,
the folloing message is in german language.
Windows XP Home SP3
USB .
Windows Media Player
im Ger?temanager wird
- unter Laufwerke zen stone angezeigt
- unter usb Wechseldatentr?ger
nach ca. 20 minuten ist ein Laufwerksbuchstabe zugeordnet
Ein Zugriff auf die Daten mit dem Explorer ist nicht m?glich.
Ein anderes Modell funktioniert an dem Rechner.
Update ZENStonePlus_PCFW_L9__03_0e ist an einem anderen Rechner installiert worden
Gibt es ein tool, dass den treiber/regristry repariert ?
Wenn ja, wo kann man ihn herunterladen ?

Sounds like it might be a good time to contact customer support for service while your players are still covered under warranty.

Frozen problem of ZEN Stone p

Hi all,
I need your help with my ZEN Stone plus (2GB). It was bought last December. Recently, it always gets frozen?with the?showing of?"CREATIVE" letters?after I press the play button. I cannot get to?the menu. All the buttons lose their functions. I cannot even turn it off. In addition, my laptop doesn't recognize it'swhen I plug it into the USB portal.
When I plug it into my laptop, the light for recharging is always on. It never flashes even if it is out of battery.
I have?tried the "reset button". But it dosen't work at all. The same problem?repeats. Can anyone help me out? Thank you very much.

$Re: Frozen problem of ZEN Stone plus Have the same basic problem, slightly different symptoms.
Had just recharged my 2GB player (w/speaker) and added some songs and a podcast not half an hour before.
Was playing songs one at a time but got distracted. When I went to choose the next song pressed the button up top to bring the screen up. It came up but then winked out. Figured it timed out so I turned it back on again.
Showed the Creative screen, got to the "Zen Stone" screen and then just sat there and sat there. After what seemed like forever got onto the website and followed the directions about rebooting and restarted it. Same thing. Tried it again. No luck.
Thought to hook it up to the computer to see if that made a difference. The player came on automatically but stil stalled. And? the computer doesn't recognize it. No icon of any kind, nothing in "Safely Remove Hardware" or a sign of it anywhere else. Even opened Creative Media Lite and it says there's no player connected. So I've hit reboot and have left it turned off.
Thought about letting the battery run down but since I can't be certain it will recharge even though it lights up when connected to the USB - and there could be a solution but only if it has power - I'm not going to do that. There's nothing specific I can find in the Troubleshooting about "frozen log in".AND "computer won't recognize".
I don't care about the files. But I haven't had a moment of trouble from it until this happened - no computer interface issues, battery life problems, nothing. I love this little thing. People are always asking me about it when they see it clipped to my shirt collar when I'm out. Haven't had it long and can't afford to replace it right now.
Really hoping that it's something fixable.

Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
a player which is sealed box pack .
Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Zen stone plus 2gb with built in speaker problem.

Hello everyone.3 months ago i bought a zen stone plus mp3. It didnt appear to me any problems but yesterday i couldn't open it,i thought it would be due to battery lack but when I connected it to my pc neither the pc could read it. :S
Can somebody help me please?

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Serious problems with charging my brand new ZEN STONE PLUS...help

i've read the manual and the how-tos countless of times... did everything on what the Knowledge Based section suggested... and still, my dear Zen Stone Plus isnt charging! i've downloaded the firmware with hopes of solving my problems but it doesnt work! its pathetic-ally dangling from its USB connecter which is connected to my computer.... my computer is a windows xp, runs on high speed broadband and is not in power saving mode or standby mode... i've been working on this problem for 3 days now since i bought this mp3... its 3.20am now but i really am determined to fix this problem...! pls guys, i literally beg you to help me out coz i'm really close to breaking down... HELP! *cries*

Hey, Dale, thanks so much for getting back so fast... well, i've just plugged it in the rear USB port (you don't wanna know?how dusty it is at the back... :smileyindifferent... unfortunately, it still isnt charging properly... the Creative Media Lite says its 49%, then goes to 52% then goes to 47%... but, the mp3 LED screen says its fully charged... -.-" i'm at my wits end here... anything else?i can do?

Zen Stone Plus 4GB - Problems with Sp

Hi, I have a new Zen Stone Plus Player.
According to the Creative Audio CD Ripper, I have . GB of free space left, and yet it tells me there is no space when I try to rip a CD.
Let me stress, that I have not put my music files etc. in the root directory, they are all in a sub directory called Music.
Within that subfolder, there are 27 further sub-folders, containing 57 mp3 files between them. Thus, the FAQ is of no help to me.
Any help would be much appreciated.

Hi,
If you have windows XP or Vista go to Windows explorer. The stone plus should show up as removable dri've. Right click on it and click properties, it will show how much space there is left.
If there's still space left, you can always use Windows Media Player (WMP)?to rip your CDs into mp3s and put them on your player afterwards.
In WMP go to tools - options - rip music and change your settings to mp3. I think by default it will save your music in the My Documents/My music folder. So that's where you can find it back when it's done.
If you can't find the tools- options menu just click on rip in WMP and hope for the best. If all the setting are still on default it should work.
After it's done you can either drag and drop in windows explorer or if the creative software isn't giving you any further troubles you can use that to put the music on your player. Make sure to close WMP after?you've done ripping?or it will interfere with the creative software.
Good luck,
jolie

Zen Stone Plus 4GB - Hiccups / Skipping with new firmware 1.01

I upgraded my recently purchased Zen Stone Plus 4GB to the new .0.05 firmware a few days ago. Ever since, most (if not all) tracks will play for ~ second, then skip back to the beginning and play fine thereafter. The problem will recur when the next track begins, either naturally on its own or if I jump tracks. I did not notice this problem with the prior firmware .0.03 (which had some EQ issues for me--EQ adjustments weren't audible while being performed, only after applied as a whole), but have not been able to downgrade back. More than once, I have tried reformatting (as FAT). I have reinstalled the .0.05 firmware (including in recovery mode). I have tried turning cue/review on and off. Nothing solves the hiccup / skipping?problem. Again, nothing will let me downgrade back to the older firmware, either. Has anyone else noticed this with the .0.05 firmware? I know several people have reported date bugs already (which I noticed too), so I'm hoping it's just Creative still getting firmware kinks ironed out. I'm a?little worried that it appears the player is no longer for sale anywhere, despite being a brand new "release." Most of my mp3's are a high quality variable bit rate, just in case that might be impacting something.

Hi JLM, am running .0.05e fine and in fact listening to it at the moment. Is there anyway you can regress back to .0.03 to test your theory? Testing a bunch of 28k CBR MP3s is an easy thing to try also.Message Edited by BlueRobin on 0-02-200802:49 PM

The New Creative Zen Stone plus with built-in spea

?i was thinking of buying the the New Creative Zen Stone plus 2GB?with built-in speaker. http://creative.com/products/mp3/zenstoneplus/?The product detail info claim a 20 hours battery life of this product. . is?this a?true claim ?2. is there any problem about the charging process of this product?because the "previous" Creative?Stone Plus has a charging and?battery life problem. 3. Or should i just settle for the Creative muVo v00 2 GB instead ?Any thoughts guys?Thanks

xmouse,
Here you go:
Firmware for Zen Stone Plus w/ Speaker
You can find any other files you need by going to "Support" and then "Downloads" on this website.
Good luck,
Dale

Zen Stone Plus FF and Rewind problems

I have a Zen Stone Plus and I upgraded to the new softeware and firmware. I can not use my fast foward or reverse button. It's like I didn't even press them. They don't go foward or back so as I am listening to a book, if I missed something I can scroll back. The up button makes the speaker louder and the down button makes the speaker lower but there is no FF or rewind.Can I have this fixed? Does anyone have a solution?
Diane
[email protected]

) I have a similar yet slightly different problem: on my zen stone plus (with speaker) I can rewind, but when I FF the behaviour is actually the same as if I were pressing the rewind :smileysurprised: Anyone have the same problem? This is really bad for long files, like podcasts and also when I update the player (i.e. adding and removing files) which 'forgets' the previous playstate.

Firmware zen stone plus 4GB with spea

in the dropdown list when looking for the latest version of the firmware for my "zen stone plus 4GB with speaker" i just can found the "zen stone plus 4GB"..
this mean that there are no available updates for my device, or that the model with built-in speaker use the same firmware of the one without speaker?
Thanks for help!

Hi JLM, am running .0.05e fine and in fact listening to it at the moment. Is there anyway you can regress back to .0.03 to test your theory? Testing a bunch of 28k CBR MP3s is an easy thing to try also.Message Edited by BlueRobin on 0-02-200802:49 PM

Problems with Zen Stone Plus & Vi

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