Processed files not in Inbox or Outbox v11.1.2

Hi All
I am fairly new to FDM but have used it before (with Essbase/Planning v9.3.1). I am now on v11.1.2 and looking to integrate to HFM but am having a few issues:
1. When I import a file it does not appear in the Inbox folder (it used to do this automatically in the earlier version).
If I want to see the file then I have to go to the import screen in the web client and click 'View File' or 'View Log' buttons, both the file and the log then appear in the Inbox > ArchiveRestore folder.
2. When I get to the export stage the .dat file does not appear in the Outbox folder (again it used to do this automatically in the earlier version)
If I want to see this file then I again have to go into the web client, access the export screen and click 'View File', it then appears in the Outbox > ArchiveRestore folder.
3. When I run a batch load my file is deleted from the Inbox > Batches > OpenBatch folder and a new batch folder created but no file is placed into that folder.
The actual processes are working fine, data is flowing into FDM and out into HFM correctly but I cannot see these files without manual intervention which is no good to me, particularly the batch loader issue! I've read the readme and the admin guide to see if this is a change to the functionality but can't see anywhere that it is. Am I missing something???
Many thanks
Stuart

Hi
Thanks for the quick response:
1. I only have one FDM application so I am pretty sure it is the right inbox, I have checked all folders in the Inbox as well (ArchiveRestore, each Location) but the file is definitely not being written/stored there
2. As with above I have checked the Outbox and all subfolders but nothing written/stored there
3. Think I may have been unclear here, my understanding was that when the batch processes it creates a new folder in the Inbox > Batches folder and then moves the file from the OpenBatch folder into this new folder, is that not correct?
I'll continue digging and maybe raise an SR, just wondered if anyone else had experienced this.
Many thanks
Stuart

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