Product activation failed office 2013 at windows 8.1

when i update my windows 8 laptop to windows 8.1 i was shocked when i open my office 2013 and it says product activation failed though it was activated, when my laptop is running windows 8, through kmsnano
what should i do in order to reactivated it

Hi,
Which Office version did you use? Office 2013 RT ,home or other? Please follow the link to activate Office 2013:
http://office.microsoft.com/en-in/support/activate-office-2013-programs-HA102819770.aspx
Regards,
George Zhao
TechNet Community Support

Similar Messages

Windows 8.1-Office 2010 Product Activation Failed

I've tried suggested fixes from other posts, but haven't been able to resolve this issue...we recently purchased several Dell Venue 11 Pro tablets with Win 8.1 Pro. MS Office Professional Plus 2010 installs fine, but within a short time we get a 'product
activation failed' message in all Office programs. After inputting the MAK activation code, it seems to accept it and goes through finishing installation (which I found odd), but after shutting down the program and restarting and even rebooting the computer,
the "Product Activation Failed" message reappears. I have tried numerous times and even went through the telephone activation which seems to complete successfully without error, but does not clear the failed message. I have attempted running the
activation wizard as the network admin too, to no avail.
We use this version of Office 2010 on XP, Vista and 7 workstations with no issues; only issue is on Win 8.1 devices.
Any assistance or advice is appreciated.

Hi，
As this license issue is related to office, to receive better support, it's recommnended to seek help in the office forum.
http://social.technet.microsoft.com/Forums/office/en-US/home?forum=officeitpro
Best regards，
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Office 2013 on Windows Thin PC

I am having an issue with Office 2013 on Windows Thin PC. It opens up just fine but after going into the Save As menu, if I click on any of the buttons to open the directory window (such as Browse) it crashes the application and points to kernelbase.dll
(which doesn't really help a lot). It works fine on Windows 7 Pro but Windows 7 Thin PC seems to have compatibility issues. It is consistent across all of the Office apps and all of our Thin PC machines. In my experience, this means that either there is some
feature missing from the Thin PC image that I need to roll out or I'm simply out of luck and will need to potentially deploy it as a virtual app to get it to work. I was wondering if any of the Office 2013 experts knew of any core component that could be missing
from the Thin PC image or if anyone has experience with this issue.
Thanks!

Hi Scott,
As you may have already known, the Office application crash error related to "KERNELBASE.dll" may occurs due to lots of reasons. I'm afraid it's hard for us to know which specific "feature" or "core component" is missing
here, especially when it's installed on a non-supported operation system.
Windows Thin PC is not a supported Windows operating systems on which you can run Office 2013 program. It is specifically designed to be used as a thin client OS. It uses lower CPU cycles, with local application execution typically restricted to security
and management.
So you cannot run any productivity applications, such as Microsoft Office or similar applications on it. If you do so, you might have unexpected issues.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Not able to install ms-office 2013 in windows vista home basic

Hi
recently,we have purchased ms-office 2013 but we are not able to install the ms-office 2013 and it is showing not compatible.
it is an dell vostro laptop v1510.It is an 32-bit operating system .
Could you please share your ideas why i am not able to install MS-Office 2013 in windows vista Home basic.
We are using windows mail whether this windows mail will migrate all mails automatically to outlook 2013.
looking for your reply at the earliest.
Regards
Pradeep

Office 2013 does not run on Vista, it is only compatible with Windows 7 and above. You will not be able to install it.
System Requiremets for Office 2013
While the above link is for Office 365 as well as Office 2013, it shows the requirements.

Setting Office 2013 on Windows 8x in Pre-Production Mode

Hello
We are in the process of evaluating ADRMS for protecting documents. Currently, I have ADRMS running on a Windows Server 2012 x64. I have 2 other machines which talk to this - one with Office 2013 installed on a windows 8.1 set in production mode and another
similar machine having a custom program based on ADRMS SDK 2.1 APIs.
How can I set the server running ADRMS as well as Office 2013 in pre-production mode? If there are any documents on this, can this be shared or pointed to please
Thanks
SN

Hello,
Does anyone know how to do this or is this done differently?
This is what I want to test to start with - I have a document (docx) and I have protected it using ADRMS SDK2.1 based custom client application. I want to test this protected document by opening using Office 2013 and see if the permissions I set are working.
The custom application is installed on a machine (8.1, set to pre-prod by setting MSIPC & uDRM \Hierarchy to 1) connecting to a server (Win 2012, set in pre-prod by setting DRMS\Hierarchy to 1) with both ADRMS & ADDS installed in it. For some
reason the client works even with uDRM/Hierarchy set to 0, so not sure what is the relevance of uDRM.
I have the Office 2013 installed on a Windows 8.1 different from the above 2 machines and connected to the above domain. But I am unable to open the document protected by the custom RMS app. In fact, when I try to protect a document created using Word 2013
on this machine it says "The system cannot find the file specified"
00000001 0.00000000
[23512] /-----------------------------------------------------------------------
00000002 0.00000000
[23512] Public API called: IpcFreeMemory
00000003 0.00000000
[23512] pb: 0000005F3D432070
00000004 3.09854221
[23512] /-----------------------------------------------------------------------
00000005 3.09854221
[23512] Public API called: IpcpBootstrapUser
00000006 3.09854221
[23512] pConnectionInfo: NULL
00000007 3.09854221
[23512] pUser: PCIPC_USER
00000008 3.09854221
[23512] -->dwType: 1
00000009 3.09854221
[23512] -->wszID: [email protected]
00000010 3.09854221
[23512] pToken: PCIPCP_TOKEN
00000011 3.09854221
[23512] -->dwType: 2
00000012 3.09854221
[23512] -->pcvTokenData: NULL
00000013 3.09854221
[23512] -->cbTokenData: 0x00000000
00000014 3.09854221
[23512] pContext: PCIPC_PROMPT_CTX
00000015 3.09854221
[23512] -->cbSize: 40
00000016 3.09854221
[23512] -->hwndParent: NULL
00000017 3.09854221
[23512] -->dwFlags: 0x00000000
00000018 3.09854221
[23512] -->hCancelEvent: 0000000000000558
00000019 3.09854221
[23512] -->pcCredential:
00000020 3.09854221
[23512] NULL
00000021 3.09854221
[23512] pvReserved: NULL
00000022 3.09866428
[23512] [msipc]:Disabled SSPI auth for RMSO
00000023 3.09868693
[23512] [msipc]:IpcTokenCache::GetCachedToken Creating a new IIpcToken
00000024 3.09872818
[23512] [msipc]:+LoggedOnUserToken Created
00000025 3.09875011
[23512] [msipp]:+ippGetUser
00000026 3.09876585
[23512] [msipp]:+ippGetUserForUserInfo
00000027 3.09879208
[23512] [msipp]:+IPPUserIdentity::InitializeIdentityForUserInfo entered
00000028 3.09882998
[23512] [msipp]:+IPPLicenseStore::GetMachineCert
00000029 3.09911990
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(2222)
00000030 3.09911990
[23512] HRESULT = 0x8004f00d
00000031 3.09914303
[23512] [msipc]:+ippActivateMachine
00000032 3.09933877
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000033 3.09933877
[23512] HRESULT = 0x8004f00d
00000034 3.09944534
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000035 3.09944534
[23512] HRESULT = 0x8004f00d
00000036 3.09955812
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000037 3.09955812
[23512] HRESULT = 0x8004f00d
00000038 3.09959126
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000039 3.09959126
[23512] HRESULT = 0x8004f00d
00000040 3.09977841
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000041 3.09977841
[23512] HRESULT = 0x8004f00d
00000042 3.09981275
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000043 3.09981275
[23512] HRESULT = 0x8004f00d
00000044 3.09994483
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(708)
00000045 3.09994483
[23512] HRESULT = 0x8004f00d
00000046 3.09997869
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(763)
00000047 3.09997869
[23512] HRESULT = 0x8004f00d
00000048 3.10005188
[23512] Exception at d:\bt\2274\private\client\source\port\windows\ipcossecuritygeneral.cpp(90): hr = CDRMtoSP::CreateMachineCerts()
00000049 3.10005188
[23512] HRESULT = 0x80070002
00000050 3.10007334
[23512] [msipc]:Error encountered while activating the machine, hr = 0x80070002
00000051 3.10011625
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\core\ippmsdrmwrapper.cpp(650)
00000052 3.10011625
[23512] HRESULT = 0x80070002
00000053 3.10017371
[23512] [msipp]:-ippGetUser HR=80070002
00000054 3.10020924
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\framework\win7\win7ippuser.cpp(92): ippGetUser(IPP_GU_CONNECTION_INFO, pConnectionInfo, dwFlags, ipcContext, m_pUser)
00000055 3.10020924
[23512] HRESULT = 0x80070002
00000056 3.10022879
[23512] Error HRESULT 0x80070002 mapped to 0x80070002
00000057 3.10026145
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\api\ippapi.cpp(2525): IppGetUser( IPP_GU_CONNECTION_INFO, &pUserFromConnInfo, pUserFromConnInfo.wszID ? dwFlags : (dwFlags | IPP_GU_NEW), pIpcContext, &hUser)
00000058 3.10026145
[23512] HRESULT = 0x80070002
00000059 3.10028005
[23512] Error HRESULT 0x80070002 mapped to 0x80070002
00000060 3.10030127
[23512] Public API IpcpBootstrapUser exited with return code 0x80070002
00000061 3.10030127
[23512] \-----------------------------------------------------------------------
00000062 3.10036349
[23512] /-----------------------------------------------------------------------
00000063 3.10036349
[23512] Public API called: IpcGetTemplateIssuerList
00000064 3.10036349
[23512] pConnectionInfo: NULL
00000065 3.10036349
[23512] dwFlags: 0x00000000
00000066 3.10036349
[23512] pContext: PCIPC_PROMPT_CTX
00000067 3.10036349
[23512] -->cbSize: 40
00000068 3.10036349
[23512] -->hwndParent: NULL
00000069 3.10036349
[23512] -->dwFlags: 0x00000003
00000070 3.10036349
[23512] -->hCancelEvent: 0000000000000558
00000071 3.10036349
[23512] -->pcCredential:
00000072 3.10036349
[23512] NULL
00000073 3.10036349
[23512] pvReserved: NULL
00000074 3.10039186
[23512] [msipp]:+ippGetUser
00000075 3.10040927
[23512] [msipp]:+ippGetUserForUserInfo
00000076 3.10043311
[23512] [msipp]:+IPPUserIdentity::InitializeIdentityForUserInfo entered
00000077 3.10046244
[23512] [msipp]:+IPPLicenseStore::GetMachineCert
00000078 3.10075140
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(2222)
00000079 3.10075140
[23512] HRESULT = 0x8004f00d
00000080 3.10077405
[23512] [msipc]:+ippActivateMachine
00000081 3.10079026
[23512] [msipc]:ippActivateMachine Skipping Machine activation because of Offline mode
00000082 3.10082817
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\core\ippmsdrmwrapper.cpp(621)
00000083 3.10082817
[23512] HRESULT = 0x8004020d
00000084 3.10084748
[23512] [msipp]:-ippGetUser HR=8004020d
00000085 3.10087729
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\framework\win7\win7ippuser.cpp(92): ippGetUser(IPP_GU_CONNECTION_INFO, pConnectionInfo, dwFlags, ipcContext, m_pUser)
00000086 3.10087729
[23512] HRESULT = 0x8004020d
00000087 3.10089636
[23512] Error HRESULT 0x8004020d mapped to 0x8004020d
00000088 3.10091305
[23512] [msipc]:+IpcGetTemplateIssuerList IppGetUser Failed hr = 0x8004020d
00000089 3.10093284
[23512] [msipp]:+IPPLicenseStore::GetCLCWithRAC
00000090 3.10112619
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\msdrm\clientsdk\store\drmstore.cpp(2222)
00000091 3.10112619
[23512] HRESULT = 0x8004f00d
00000092 3.10114932
[23512] [msdrm]:-CDRMStore::GetLicense type=3 hr=8004f00d
00000093 3.10118246
[23512] Exception at d:\bt\2274\private\client\source\adrms\native\protection\core\ipplicensestore.cpp(399): m_cdrmStore->GetLicense( DRM_LICENSE_TYPE_CLC, pwszSearchPattern, uSearchPatternCount, fDefaultForUser, puCount, prgwszLicense, prgwszRACs)
00000094 3.10118246
[23512] HRESULT = 0x8004f00d
00000095 3.10121131
[23512] Public API IpcGetTemplateIssuerList exited with return code 0x8004020D
00000096 3.10121131
[23512] \-----------------------------------------------------------------------
00000097 3.10124445
[23512] /-----------------------------------------------------------------------
00000098 3.10124445
[23512] Public API called: IpcFreeMemory
00000099 3.10124445
[23512] pb: 0000005F3F8B0DB0
00000100 3.10132265
[23512] /-----------------------------------------------------------------------
00000101 3.10132265
[23512] Public API called: IpcGetErrorMessageText
00000102 3.10132265
[23512] hrError: 0x80070002
00000103 3.10132265
[23512] dwLanguageId: 1033
00000104 3.10215545
[23512] Public API IpcGetErrorMessageText exited with return code 0x00000000
00000105 3.10215545
[23512] \-----------------------------------------------------------------------
00000106 4.53870678
[23512] /-----------------------------------------------------------------------
00000107 4.53870678
[23512] Public API called: IpcFreeMemory
00000108 4.53870678
[23512] pb: 0000005F3D4324F0
00000109 109.36756897
[24016] SHIMVIEW: ShimInfo(Complete)
00000110 118.99750519
[24088] SHIMVIEW: ShimInfo(Complete)
Any help will be much appreciated
Thanks
SN

Activating MS Office 2013 ProPlus via KMS running on the same server

Given: Microsoft Windows Server 2008 R2 Enterprise 64-bit, all the latest security updates applied.
KMS service set up and running, all the recommended updates applied (to handle possible activation issues for Windows 8 etc)
Microsoft Office 2013 Standard deployed on the server mentioned above and on workstations on intranet, volume licensing in effect (proper KMS key for activation of Microsoft Ofice 2013 has been entered).
Problem: I can't activate MS Office 2013 installation running on the same server where KMS service is being run.
There are no entries in KMS event log related to this failure.
Everything was restarted, reinstalled etc several times already (including installing 32-bit and 64-bit versions of the Office).
Output of slmgr.vbs /dlv 2E28138A-847F-42BC-9752-61B03FFF33CD:
Windows Script Host
Software licensing service version: 6.1.7601.17946
Name: Office 15, KMSHostVL edition
Description: Office 15, VOLUME_KMS channel
Activation ID: 2e28138a-847f-42bc-9752-61b03fff33cd
Application ID: 0ff1ce15-a989-xxxx-xxxx-xxxxxxxxxxxx
Extended PID: 55041-00206-234-486666-03-xxxx-xxxx.xxxx-xxxxxxx
Installation ID: 01683679734050124078134659xxxxxxxxxxxxxxxxxxxxxxxxxxx
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: xxxxx
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/05/2015 10:00:12 AM
Key Management Service is enabled on this machine
Current count: 0
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 0
Failed requests received: 0
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 0
Requests with License Status Initial grace period: 0
Requests with License Status License expired or Hardware out of tolerance: 0
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 0
OK
Output of cscript ospp.vbs /dstatus
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
SKU ID: b13afb38-cd79-4ae5-xxxx-xxxxxxxxxxxx
LICENSE NAME: Office 15, OfficeStandardVL_KMS_Client edition
LICENSE DESCRIPTION: Office 15, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---OOB_GRACE---
ERROR CODE: 0x4004f00c
ERROR DESCRIPTION: Run the following: cscript ospp.vbs /ddescr:0x4004f00c
Last 5 characters of installed product key: GVGXT
DNS auto-discovery: KMS name not available
Activation Interval: 120 minutes
Renewal Interval: 10080 minutes
KMS host caching: Enabled
---Exiting-----------------------------

Given: Microsoft Windows Server 2008 R2 Enterprise 64-bit, all the latest security updates applied.
KMS service set up and running, all the recommended updates applied (to handle possible activation issues for Windows 8 etc)
Microsoft Office 2013 Standard deployed on the server mentioned above and on workstations on intranet, volume licensing in effect (proper KMS key for activation of Microsoft Ofice 2013 has been entered).
Problem: I can't activate MS Office 2013 installation running on the same server where KMS service is being run.
There are no entries in KMS event log related to this failure.
Everything was restarted, reinstalled etc several times already (including installing 32-bit and 64-bit versions of the Office).
Output of slmgr.vbs /dlv 2E28138A-847F-42BC-9752-61B03FFF33CD:
Windows Script Host
Software licensing service version: 6.1.7601.17946
Name: Office 15, KMSHostVL edition
Description: Office 15, VOLUME_KMS channel
Activation ID: 2e28138a-847f-42bc-9752-61b03fff33cd
Application ID: 0ff1ce15-a989-xxxx-xxxx-xxxxxxxxxxxx
Extended PID: 55041-00206-234-486666-03-xxxx-xxxx.xxxx-xxxxxxx
Installation ID: 01683679734050124078134659xxxxxxxxxxxxxxxxxxxxxxxxxxx
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88342
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88343
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88345
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88344
Partial Product Key: xxxxx
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/05/2015 10:00:12 AM
Key Management Service is enabled on this machine
Current count: 0
Listening on Port: 1688
DNS publishing enabled
KMS priority: Normal
Key Management Service cumulative requests received from clients
Total requests received: 0
Failed requests received: 0
Requests with License Status Unlicensed: 0
Requests with License Status Licensed: 0
Requests with License Status Initial grace period: 0
Requests with License Status License expired or Hardware out of tolerance: 0
Requests with License Status Non-genuine grace period: 0
Requests with License Status Notification: 0
OK
Output of cscript ospp.vbs /dstatus
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
---Processing--------------------------
SKU ID: b13afb38-cd79-4ae5-xxxx-xxxxxxxxxxxx
LICENSE NAME: Office 15, OfficeStandardVL_KMS_Client edition
LICENSE DESCRIPTION: Office 15, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---OOB_GRACE---
ERROR CODE: 0x4004f00c
ERROR DESCRIPTION: Run the following: cscript ospp.vbs /ddescr:0x4004f00c
Last 5 characters of installed product key: GVGXT
DNS auto-discovery: KMS name not available
Activation Interval: 120 minutes
Renewal Interval: 10080 minutes
KMS host caching: Enabled
---Exiting-----------------------------

Error in Plugin Installation For MS Office 2013 on Windows 8 and 8.1

Hello,
We have developed an installer for MS Word and MS Excel plugins. So far it has been working fine for MS Office 2003, 2007 etc. but since I have upgraded to a Windows 8.1 machine with MS Office 2013 installed, the plugin installation is giving error.
The installation fails and an error dialog appears with Error Code Type: Error, Error:1, Owner:30a.
The installer works well for MS Office 2010 on Windows 8/ 8.1 machine or MS Office 2010 on Windows 7 machine.

HiDinesh,
Is there any other error message when installation fails?
According to this error message “Error Code Type: Error, Error:1, Owner:30a.”
This is problem conclusion provided by IBM:
This issue is no longer reproducible in V6R2012x.
Installation checks have been modified to throw an error only when none of the Office applications
(Word, Excel, PowerPoint and Outlook) are installed. This error will not occur if one or more of the Office products are installed.
For more detail information:
http://www-01.ibm.com/support/docview.wss?uid=swg1HE09464
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
If there is anything I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Error 1603 cancels installation of Office 2013 on Windows 7 (64 Bit)

Hi,
I downloaded the Office 2013 Professional Plus x64 Preview and I am trying to install it on Windows 7 x64. I searched everywhere and tried every given solution but the installation always fails when there is around 80 % of the progress bar filled and it
states something like "office has encountered an error during installation". When I close the window the following error message appears:
Error signature:
P1: 15.0.4420.1017
P2: OSETUP.DLL
P3: 15.0.4420.1017
P4: 1603
P5: Unspecified
P6: FC73469E
P7: 1603
P8:
P9:
P10:
In the log file the first error comes up like this:
2013/01/31 16:23:43:691::[3056] PERF: TickCount=2226493 Name=MsiPackage::Install Description=Calling OMsiInstaller::InstallProduct for package file "C:\MSOCache\All Users\{91150000-0011-0000-1000-0000000FF1CE}-C\ProPlusrWW.msi"
2013/01/31 17:13:34:324::[3056] WER element [P4] is set to value [1603]
2013/01/31 17:13:34:324::[3056] WER element [P7] is set to value [1603]
2013/01/31 17:13:34:325::[3056] WER element [P6] is set to value [%s %s]
2013/01/31 17:13:34:325::[3056] WER element [P6] is converted to [FC73469E]
2013/01/31 17:13:34:325::[3056] Error: Failed to install product: C:\MSOCache\All Users\{91150000-0011-0000-1000-0000000FF1CE}-C\ProPlusrWW.msi ErrorCode: 1603(0x643).
2013/01/31 17:13:34:325::[3056] Log level changed from: Standard to: Verbose
2013/01/31 17:13:34:325::[3056] Rolling back chain
2013/01/31 17:13:34:325::[3056] Error attaching to OSE, error 0x00000000
2013/01/31 17:13:34:325::[3056] Stopping running ose
In the verbose logs the following errors pop up:
MSI (s) (C4!48) [14:36:17:678]: Creating MSIHANDLE (17078) of type 790531 for thread 3912
CAQuietExec: Error: Could not initialize in C:\Program Files\Microsoft Office\Office15\McePerfCtr.man .
Error code: 534
MSI (s) (C4!48) [14:36:17:756]: Closing MSIHANDLE (17078) of type 790531 for thread 3912
MSI (s) (C4!48) [14:36:17:779]: Creating MSIHANDLE (17079) of type 790531 for thread 3912
CAQuietExec: Error 0x80070216: Command line returned an error.
MSI (s) (C4!48) [14:36:17:846]: Closing MSIHANDLE (17079) of type 790531 for thread 3912
MSI (s) (C4!48) [14:36:17:878]: Creating MSIHANDLE (17080) of type 790531 for thread 3912
CAQuietExec: Error 0x80070216: CAQuietExec Failed
MSI (s) (C4!48) [14:36:17:937]: Closing MSIHANDLE (17080) of type 790531 for thread 3912
CustomAction RegisterPerfmonManifest returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (C4:08) [14:36:17:997]: Closing MSIHANDLE (17074) of type 790536 for thread 3464
Action closed at 14:36:18: InstallExecute. value is 3.
Here are some of the things I tried that did not solve the problem:
- The task scheduler is running and working and there are no tasks that give any error
- I deleted the "Microsoft Help" folder
- I deleted the file "Rgstrtn.lck"
- In the registry I deleted "AppCompatFlags"
- In the registry "NtfsDisable8dot3NameCreation" is set to "0"
- I deleted everything inside the "TEMP" folder
- I deleted every old versions of Office and their remaining files
- I used the FixIt files to scrub any old Office installations
- I am logged in as Administrator, have UAC turned off and gave my account ownership and full access to every file and folder
- I tried installing on a "clean reboot", tried installing in secured mode, started the setup.exe with administrator rights
- I tried unregistering and registering "msiexec"
- I tried extracting the files from the .img file and I am running from C:\ and installing to the standard folder
Is there anything I can do to get it to finally work?

For such situation, I'd suggest the following:
1. Remove current installed office with the fix-it tool in
KB2739501, and follow the "Remove Office manually" section to make sure there are no remaining files
2. Either download a trial version of Office 2013 from
http://office.microsoft.com/, or from
http://technet.microsoft.com/en-us/evalcenter/jj937170
3. Reboot your computer in clean boot mode, and run setup again
Max Meng
TechNet Community Support

Installed Office 2013 home and Business and its prompting activation for Office 2013 standard

Dear Friends,
Previously i got a trial version of Office 2013 stadard version on my PC and later on i purchased Office home and business version, i uninstalled standard version restarted the PC and installed Office 2013 home and Business OEM pack and activated the prduct.
Now while i am opening any office product like Excel or Word while checking for activation information there its showing me both the versions of office, Office 2013 standard (activation required) and office 2013 Home and business activated. Now my question
is why that office standard 2013 is still showing in my activation page where as the same version was unable to find in my control panel programs and features. please help me out to get rid of this issue.
Thanks in Advance

Hi,
Maybe you didn't remove the the Standard version completely, I suggest you uninstall Office using the Fix it tool:
Click this Fix it.
Or we can uninstall Office 2013 manually, the steps are long and depend on your installation method, please refer to this article below:
Manually uninstall Office 2013 or Office 365
Note Before you start, you need to know removing Office manually is a long, complex process and might require that you reinstall the operating system if certain steps are done incorrectly.
After the uninstall, install the version you need to check the result.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Activating Microsoft Office 2013 Pro Plus? Volume licensing needed?

Hello,
I have unique scenario in my company where we need to install office 2013 pro plus on 10 hard drives. Each hard drive has its own windows 7 operating system. Due to security reasons, the setup consists of one computer tower (with no primary hard drive) that
has a slot in tray for one hard drive. These hard drives are accessed one at a time. There are not set up on a network and do not have internet access. What would be the best method of installing office? Of course we could install 10 copies of office on the
10 hard drives, but this would be expensive. I keep hearing about KMS (Key management service) and MAK (multiple activation key) which I believe would require volume licensing. Is this a possible cheaper alternative? Would we need to set up a server to manage
the keys?
Any feedback is appreciated.
Thank you

Hi,
A volume licensing aggreement is the best plan for your case, I think.
Multiple Activation Key (MAK) activation is used for one-time activation through Microsoft hosted activation services, either via the Internet or by telephone. Each MAK has a predetermined number of allowed activations, this number is based on volume licensing
agreements.
KMS is a client-server model in which the client requests activation from a computer serving as the KMS host. KMS activation requires TCP/IP connectivity between the clients and the KMS host. By default, KMS host uses DNS to publish the KMS service. It works
best with more than 50 computers.
So I think the best choice for your scenario is MAK as your setup is not on a network and only need 10 copies of Office. Also, with MAK, you don't need a server to "manage the keys" as the MAK key need to be added at installation time.
Here is the reference you'll need:
http://technet.microsoft.com/en-us/library/ee624358(v=office.15).aspx
http://technet.microsoft.com/en-us/library/dn385359(v=office.15).aspx
http://technet.microsoft.com/en-us/library/ee624357(v=office.15).aspx
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Office 2013 invisible windows

I have a strange problem that seems to be occurring randomly but regulary on my computer. It also seems to effect some of my collegues but not to the point it does for me.
The problem is that with my Office 2013 installation I will every once in a while get invisible windows for Office 2013 applications. This means that one or more of my open Office 2013 windows turns invisible and can not be accessed unless first minimized
by right clicking the taskbar icon and then restored/maximized again. Then the window will turn normal again. A side effect of this is also that sometimes the invisible window is the top window making it impossible to click on whatever window seems to be on
top (but actually is under the invisible window).
This applies to all applications in the Office 2013 installation, I have seen the bug for Word, Excel, Outlook (main window, open email conversations, etc), Powerpoint and Access.
The behaviour is similar to what is described in the following (but closed) thread for the preview version but I am using the latest version with the latest updates from Microsoft Update. The difference is that I do not see any connection to closed windows
as described in this thread.
http://social.technet.microsoft.com/Forums/en-US/officeitpropreview/thread/fac48ad4-516c-457c-ba89-56f47f465841/
I am using Microsoft Office Professional Plus 2013 (Swedish) but I also have Excel 2003/2007/2010 installed. I have never seen this for any of the earlier versions so this is something new for Office 2013.
Anyone have any solution to this?

I've experienced this problem since day 1 of installing office 2013. i don't open attachments as often as some folks might, so that's not where i see the problem. usually one of the office 2013 window will just randomly be invisible when i switch to it.
i'm used to it by now and i know to either alt+space+r or x (resize window, maximize window) and the window will properly repaint/refresh itself. if i know the form is maximized i can also grab the invisible window handle at the top of the screen, drag it
around, and it repaints itself.
I would think it's an issue with some new window container system office uses, because i see it on outlook, onenote, excel, practically all of them that i use. i use no third-party plug-ins except lync and live meeting, and since they're microsoft products
i don't even consider those as third-party. what comes to mind is the cute new 'customize the look of the office windows' system. i picked the geometric pattern (lol is that bad?).
this is on a dell precision company laptop, windows 7 x64, nvidia graphics card, and office 2013 x32. it may be relevant that dameware is installed and running at all times. i wonder if anyone else with this problem also runs dameware?

Office 2013 and Windows 2008 R2 SP1 AD RMS

Hi All,
I have installed Windows 2008 R2 SP1 AD RMS service, and it works well with Office 2010/2007, does not however work with office 2013, below is the error I get:
sorry, something went wrong opening information rights management protected content. the request is not supported
I have added the AD RMS cluster URL and the AD RMS licensing URL to the loacl Intranet security zone (http://realercheng.wordpress.com/2013/01/23/office-2013-failed-to-create-and-consume-protected-content-with-connect-to-digital-rights-mangement-services-and-get-template/),
however, I still get the same error.
Does Office 2013 work with Windows 2008 AD RMS, and if it does what is the issue here and how do I go about sort it?
KimaniBob

Hi,
Im am using server 2008 r2 sp1 and users are using windows 7 enterprise, office 2010 pro. plus. They can see right policy
template with office 2010.
But now I have installed office 2013 pro. plus and added new admx files to new gpo for office 2013 also enabled this policy
"Enter Permission Policy Default Server for Quick Access Toolbar" and this is writing in the policy \\serverhostname But I cant receiving ad rms templates from my outlook?
Is server 2008 r2 sp1 ad rms compatible with office 2013 or am I have to install server 2012 ad rms for office 2013?
How can I fix this problem?
Thanks.

Office 2013 over Windows Server 2012 RDP World Add-On Macro/Template Error

I have a new Windows Server 2012 Remote Desktop environment for about ten users (not R2) with the latest Office 2013 Pro installed.
The users all have an add-on word template in Word for Office 2013. That add-on was installed as administrator and ONLY works as administrator.
When any other user (even if they are local administrators, domain admins, etc.) opens Word, they are immediately prompted with the following message:
"Could not load some objects because they are not available on this machine."
If a user "runs as administrator" it runs fine. Obviously, I don't want that. I have been searching and searching and thought maybe there was a group policy or Office setting someone may know that I just can't find.
Any help would be awesome! Thank you.

Hi,
Once you login with the user account which is not getting access, try the below steps and check if it helps fix the issue:
Click on start->control panel->programs and features->right click on the Office 2013 program->click on change->add or remove features-> click on the drop down arrow which is before the Microsoft Office->click on Run all from my computer->Continue.
Once completed restart the computer and then open to check if the issue occurs.
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Office 2013, after windows/office updates recently, pdf add-in no longer works

We have a user who has Windows 7 Enterprise 64-bit, Office 2013 (32-bit) and Adobe Acrobat XI Pro. They used to be able to "save as pdf" from word, but can no longer do it and gets the error "word is running into problems with the 'acrobat pdfmaker office com addin'add-in. If this keeps happening, disable this add-in and check for available updates. Do you want to disable it now?"
They disable the add-in and are still able to 'save as' and then choose PDF in the pull down menu in word/powerpoint, but has anyone else had this issue? I'm not sure if this is a question for the adobe folks or the microsoft folks, but it is annoying. We've already run the Office repair and the Adobe repair but this had no affect.

Hey rachell71266154,
Could you please let me know what exact dot version of Acrobat XI are you using.
You might choose 'Check for Updates' option under the Help menu to use the latest patch of Acrobat.
Please refer the KB doc link mentioned below and try out solutions to enable PDFMaker add-in in Word:
PDFMaker unavailable | Office 2007, 2010, 2013 | Acrobat 9, Acrobat X, Acrobat XI, Acrobat DC
Let me know if this helps.
Regards,
Anubha

App-V 5.0 MAK activation in Office 2013

Hi,
I created a App-V package for Visio and Project 2013 Standard Edition using ClicktoRun Office Deployment Kit. Now i have the Keys. How can i implement the MAK activation in the App-V package. Is there any thing that i can do in the configuration file. Please
help me.
Thanks,
Prem

Are you also virtualizing Office 2013?
Are they in separate packages from Office 2013? I think the packages are only supported if they're in a single package.
Test by creating an Office 2013 package with Project and Visio and see whether that activates successfully.
Please remember to click "Mark as Answer" or "Vote as Helpful" on the post that answers your question (or click "Unmark as Answer" if a marked post does not actually
answer your question). This can be beneficial to other community members reading the thread.
This forum post is my own opinion and does not necessarily reflect the opinion or view of my employer, Microsoft, its employees, or other MVPs.
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The Definitive Guide to Delivering Microsoft Office with App-V

Product activation failed office 2013 at windows 8.1

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