Production and Implementation

Hello Gurus, 
                      I want the details like....In production support what are the our usual works(roles), and what we have to do. 
                      If we are getting tickets, in which manner we have to respond for those tickets.
                      What are the exact daily works in a production support  project. And what are the exact daily works in a implementation  project.
                      What are the t-codes we have to be perfect in support and implementation.
Please help me
Thanks and Regards
Kumar.

Hi,
It may vary in different projects.
I can just give you a couple of general roles.
Migration project
• Designing mapping documents in order to check the need of creation in BW.
• Developing various objects like Cubes, ODS, Info Sources, InfoObjects etc.
• Designing Transfer Rules and update rules including start routines, update routines and Transfer routines as per the requirement.
• Scheduling Info Packages to carry out the data loading process. Involved in data loading from SAP R/3 to Source layer ODSs into BW. Loaded data using Data mart, as the Business layer and Report layer ODSs get loaded from source layer ODSs using data mart functionality of BW.
• Involve in the backfilling of historical data from present sys to SAP BW .
• Developing the Master/Transactional data process chains considering the dependency among the BW objects and automated the triggering and monitoring of the same on daily, weekly and monthly basis.
• Transportation of various BW components.
• Performing unit testing and data validation of newly developed and enhanced objects in Quality BW system in terms of providing an efficient solution.
• Responsible for overseeing the Quality procedures related to the project.
• Responsible to deliver (Transport into Prod) the object as per the scheduled deadlines; with accuracy of deliverables by considering the quality norms.
• Involving in the Client/Onsite communication for any client side clarifications, for assignment of work, for discussing on project status related issues, etc.
Support project
Data Load Monitoring:
1.Carried out data load on a daily, weekly and monthly basis using Process chains from both SAP Source systems as well as Non-SAP Source systems such as Informatica.
2.Resolving Data load error such as Invalid characters, Time period conversion, Currency conversion, Duplicate records, etc
3.Ensuring the availability of the updated data in the datatarget on time.
4.Spooling out data through Infospoke from SAP BW to systems like Trillium, Ariba (Reporting Tool)
Ticket Resolution:
1.Process chain modification: Working on “Optimizing Process chain” by creating new process chain considering the load dependencies.
2.Reloading of R/3 data from different clusters – Reconciliation issues
3.Enhancements as per Business requirement.
Additional responsibilities:
•Preparing design documents from the Business Requirement docs and identified the relevant data targets for satisfying the customer requirements.
•Creation of Operational manual: BW Run & Maintain Support.
•Process Chain Detail Documentation (Sequencing & Dependency within Local Chains).
•Monitoring checklist Document (From Process Chain Perspective)
•BW Doc checklist preparation
•Table space activity with basis team.
•Data load analysis taking into account the CPU utilization.
•Applying Support packs and performing ORT.
Most projects have different number of cubes with varying volume of data. You cant generalize this.
hope this helps,
Refer
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/08f1b622-0c01-0010-618c-cb41e12c72be
Roles & Responsibilities for Junior & Senior consultants(Technical)
Thanks,
JituK

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