Program won't open
When I attempt to open Premiere Elements 12, I get and error message saying that there is an incompatible display driver and I should update it to get faster playack. I went to update all driver's, and they were already updated. Not sure where to go from here.
tiffanyjewel1982
What did you do....go the tryout route, purchase a serial number online from Adobe, and insert the purchased serial number in the tryout or was the scenario different?
When you did these downloads, did you do it with antivirus and firewalls turned off?
The files working at one time is the part that troubles me here.
This has all the sounds of a video card display issue, but.... Please gather the information that John T. Smith mentioned regarding the video card. But also, let us go through the drill of
1. Deletion of the Adobe Premiere Elements Prefs file
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
12.0
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. Remember Folder Option Show Hidden Files, Folders, and Drives turned active so that you can see the path.
Also, after you get this message are you allowed by the program to move on in the program or does it stop you from working in the project?
If so, what are the properties of the source media that you have been bringing into the project? Does this display message appear every time or just periodically?
We will be watching for further details.
Thanks.
ATR
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0x7fff96163000 - 0x7fff9631bff3 libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
0x7fff9631c000 - 0x7fff9631cfff com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x7fff96331000 - 0x7fff963fcfff libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x7fff963fd000 - 0x7fff9644cff7 com.apple.framework.internetaccounts (2.1 - 210) <D7175985-03A5-315B-B788-FBDC0019B0EA> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x7fff9644d000 - 0x7fff9645dfff libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
0x7fff9645e000 - 0x7fff96564fff com.apple.ImageIO.framework (3.3.0 - 1042) <DEA4FF1B-D340-32C3-977D-D249709C6031> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff96565000 - 0x7fff96571ff7 com.apple.KerberosHelper (4.0 - 1.0) <6D64703B-D7A3-3EF7-89AB-16F7F89333FC> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper
0x7fff96572000 - 0x7fff965b7fff libcurl.4.dylib (78.92.2) <548E2D61-103F-3737-9C7C-0C26246CD4C8> /usr/lib/libcurl.4.dylib
0x7fff965b8000 - 0x7fff967a9ff3 com.apple.WebKit2 (9537 - 9537.75.14) <A54F32B2-5D0D-3A1D-A1F6-FB2162BD50D1> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
0x7fff96911000 - 0x7fff96941fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x830B, 0x4E54344743363442384847304E532D444920
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x830B, 0x4E54344743363442384847304E532D444920
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD7500BPVT-60HXZT3, 750,16 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: IR Receiver
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1Do you have Time Machine? You can select to restore Mail pre the update.
It's possible the combo updater will help but you might need to do a reinstall of Mavericks.
OS X Mavericks 10.9.3 (Update (Combo)
http://support.apple.com/kb/DL1746
Boot into Recovery Drive. Hold down Command R when restarting.
Select to Reinstall OS X. -
I was using Canon's Digital Photo Professional when it told me an error occurred and it needed to shut down. Now DPP won't open for me. I bounces on the dock but never shows up.
I've restarted the machine with no luck then shut it down for the night. Same result. All other programs I tried worked OK.
I'm new to the Mac world and would really appreciate suggestions for some other possible remedies (my next attempt will be to un-then re-install DPP)?
Thanks.
ToddHi Todd, and welcome to Apple Discussions.
The first thing to try is to fix Disk Permissions using Disk Utility (found in the Utilities folder). Bad permissions can stop a program in it's tracks.
If that does't work, try finding the programs preference file in Home>Library>Preferences. Not having the program I can't tell you the exact filename, com.canon.dpp.plist might be close!! When you have found it, drag it to the desktop, and try starting the program again. It may simply have corrupted it's preferences.
Hope this helps,
Karn. -
I uninstalled and reinstalled but the program still won't open. I was trying to download an mp3 file last evening. Instead the site tried to install a new audio player. I did not want it so uninstalled it immediately. I think in that process something was deleted that I need for iTunes but I do not know what. How do i figure out what is gone and recover it?
I did try a system restore - but that was not a fix either.I was trying to download an mp3 file last evening. Instead the site tried to install a new audio player.
Ackk ... that behavior is consistent with the play_mp3.exe trojan:
http://en.wikipedia.org/wiki/Play_mp3.exe
Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hour on my Lenovo.)
http://www.malwarebytes.org/mbam.php
Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look. -
After i changed this setting: autologin. into login with password i restarted the computer.
it started up with a blank personal surrounding. also my .pages and .numbers documents were gone, personal settings gone, iphoto won't open and office programs wo'nt open.
in finder i can find several .doc documents and i can see that all my pictures are still on the system, But i can't open them.
i was so stupid not to use time machine. But is there way to recover the system with my documents or something??
please help.
System Imac i5 intel 21.5 inch
Software Mac OS X Lion 10.7.3 (11D50b)Nope, without any backup they're probably gone for good. If you want you can purchase some data recovery software such as Data Rescue. I hope this may be a lesson why it's critical to backup your system, Time Machine is a good place to start.
BTW when posting please use proper grammar, it's difficult to read a post when no caps are used.
Good luck! -
I've downloaded the free trial of Illustrator but the program won't open
Illustrator won't open on my computer.
I've downloaded the free trial of Illustrator, when I go to open the program the Illustrator logo appears on my start menu for a second and then disappears again and nothing happens - no error message comes up.
I am using Windows 7.
I have tried uninstalling and reinstalling the program, restarting my computer, signing in and out of my adobe account and changing the compatibility mode, nothing has worked so far.
Please help!reset your preferences by holding down shift-ctrl-alt while starting ai. you'll see a confirmation dialog if done correctly.
if that fails, uninstall, clean and reinstall per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 -
New update of ae doesn't work. program won't open.
just updated now ae won't open. Error message: After Effects warning: Could not create the file '/Users______/Library/Preferences/Adobe/After Effects/13.2/dummy'.
worked fine prior to updating adobe apps.Make sure you click on the little "gear" icon and hit "Apply to enclosed items" -worked for me
That being said I am getting really sick of having to figure out a hack every time I update CC14- literally every update has made me change some settings or delete my preferences just to get the program to open. I am really losing faith in Adobe at this point, as soon as Fusion comes out for Mac I'm going to be giving that some serious consideration -
Error with program, won't open
Hi all
Perhaps this is the wrong forum as I know this is a technical issue, but perhaps someone might have an idea.I have the trial version of Illustrator CS 5.1, and it won't open. It worked fine the first time I used it (yesterday). I keep getting the "encountred a problem opening, send error report". I have tried re-booting but to no avail. The other programs in the suite do not do this. I realise this is some sort of general software conflict/issue not particular to Illustrator, but I don't know what to do. I realise with the trial version I probably won't get any support, but I need to get this program opened, as I started something and need to finish it. Any suggestions?
thanks
cheers
DonnaI suggest you ask you question on the Illustrator forum and furthermore provide technical info on your system, which you haven't done. This could be anything from permissions issues to problems with e.g. printer drivers, but since we don't know whether you are running this on your computerized toaster or your car's navigation system, it seems slightly futile to get into more specific details... In any case, one common approach for all Adobe programs is to delete their prefences and workspace configuration files in the relevant sub-folders of your user home directory so they reset to factory defaults...
Mylenium -
Hello,
I have been using CS5 for a month or so on my recently purchased windows 8 laptop (I also had it installed on my older laptop). Just last week, all the programs spontaneously stopped opening. For example, when I click on the shortcut photoshop (either 32 bit or 64 bit), the photoshop.exe file, or a psd file, it looks like it is loading but then just fades away. No loading window and no error message. When I look at the task manager when trying to open it, photoshop will pop up along with the application manager, but then they both disappear. An identical thing happens with any of the cs5 software.
I tried uninstalling and reinstalling from my cd. I tried using a system restore point to a time before the programs stopped working. I tried to delete my preferences (as is the common response to this). I tried running as administrator and running in compatibility mode. Nothing seems to get it to work.
If anyone could figure this problem out, I would be extremely grateful. I have school work to do and this is putting quite the breaks on my term.
For a little technical info, I have a Samsung series 7 Chronos Laptop with Windows 8, i7 processor, Nvidia Geforce GT 640m, and 8 GB Ram.Provide the exact info from your Event Viewer:
Working with your Operating System’s Tools
Mylenium
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